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ePlanet Brokers customer reviews

Updated: July 16, 2026
ePlanet Brokers
Views2923
Summary
Reviews are mixed but lean positive on service quality with significant serious complaints about fund handling. Many users praise ePlanet Brokers for fast deposits and withdrawals, responsive and professional 24/7 customer support, quick KYC and account verification, smooth trade execution, a user-friendly MetaTrader platform, tight spreads (notably for gold) and reasonable commissions on standard accounts. Several reviewers report reliable, transparent processes, good compliance, and strong support follow-up, making the broker suitable for both beginners and experienced traders and convenient for small accounts or traders located close to the broker’s servers. Contrastingly, multiple reviewers report severe problems: inability to withdraw funds, ignored messages, account blocks, and alleged fund confiscation without evidence or proper compliance reports. One detailed complaint describes a $5,500 deposit with only $1,081 allowed for withdrawal and alleges pressure from an account manager to accept the reduced payout without providing trade analysis or proof of prohibited activity; another reviewer claims $2,900 was stolen and that support became unresponsive. These negative reports emphasize lack of transparency in specific cases, absence of documented justification for actions, and poor resolution of withdrawal disputes. Overall, while many customers report satisfactory, fast, and professional service, the recurring serious allegations about withheld funds and inconsistent support responsiveness suggest potential risks; prospective clients should perform careful due diligence and monitor withdrawal and compliance policies before depositing significant funds.
Mila Corren
02.12.2025 | 01:08

I wanted to thank this broker for its professional conduct and the prompt response from its support team.

Mia Kinevo
28.11.2025 | 09:20

Fast support, fast kyc and fast registration process.

alireza
23.11.2025 | 11:38

Moving from exness (raw spread) to Elite account. For some months now. I'm so delighted to be honest! Lower spread in some cases! Half commission of what I used to pay ! Charts are clean! No wierd fake shadows like some! Great support! The only thing is: u can withdraw once a day ! And it will occur in less than an hour.

Mike Cannolly
21.11.2025 | 16:57

I only joined this broker for their copy trading services and i made some dollars.

Mole
21.11.2025 | 12:51

Once i joined i liked how many type of accounts they provide and i choosed ecn. thank you

Matt Wadge
18.11.2025 | 15:50

I camed to a trip and had some problems to login and trade but support helped me super fast.

Olga Rando
17.11.2025 | 12:13

Had a few trades and was great experience.

Max.crood
17.11.2025 | 08:42

I’ve had a great experience with this broker. The spreads are tight, the commission rates are reasonable, and there’s no fake candle movement. They also offer fast deposits and withdrawals, plus some really nice bonuses

Mandi
16.11.2025 | 04:06

Good trading accounts and good services.

Mohammad Gardoonzade
13.11.2025 | 17:57

Best broker for gold trading and they support any slippage on every time and charts

Ahmadreza Najafipoor
13.11.2025 | 16:50

My experience with them was seamless and without any issues. Their charts are clean and without any disruption or inconsistency, and standard. Also, they have a special Gold account with a tight spread, but the commission is high. All in all, pretty standard quality service.

Nima Yaghoubi
13.11.2025 | 15:30

Anything is great

Neus Sendra
13.11.2025 | 15:09

One of my friends told me about this broker and i started to trade on their metatrader platform and i think they provide a good service.

Robert Fox
11.11.2025 | 22:53

Im kinda new to trading and this is my second broker but compare to my previous one which i dont want to mention its name i must say i enjoyed eplanet broker

frank
05.11.2025 | 13:28

i have been using this broker for a couple of weeks now and i have always enjoyed trading with them cuz of my location to their servers

chad
04.11.2025 | 18:05

very helpful support and fast responses

julien
30.10.2025 | 14:08

cool broker i say for small accounts because there is no commission fee on the standard account only spreads which is acceptable.

mola ali
23.10.2025 | 19:20

I had an ECN Pro account with Aplent Broker, and honestly, my experience was amazing! The spreads and commissions were super fair, and the trading was smooth and fast. What really stood out to me was the support — especially Mr. Arman, my account manager. He was always there for me, guiding and helping until the very end. Truly one of the best experiences I’ve had with a broker!

Rafael
23.10.2025 | 16:14

Been using this broker since 1 month and Im satisfied with them. here to leave my review and i saw no bad thing about them to report.

Arsen
23.10.2025 | 14:09

I joined this broker yesterday and opened an ECN account, and so far I’m really impressed. The trading conditions are excellent and spreads are very tight, and execution is super fast with no delays or slippage. The platform runs smoothly, and deposits went through instantly without any issues.

Ilir Gashi
22.10.2025 | 19:16

im using their demo account from 2 days (monday) and i traded EURO and Gold. i was satisfied with order execution speed and spreads. but i feel commissions can be a little lower.

Alireza Mohamdi
16.10.2025 | 13:06

Excellent and reliable broker. I've been working with them for a long time. They respond quickly and on time. In short, if you're looking for a reliable and trustworthy exchange in the truest sense of the word, come here.

Siamak
15.10.2025 | 18:37

The withdrawal was quite fast and the account manager guide me to do it with patience.

Lukas Schneider
02.10.2025 | 16:13

I joined this broker last month and from then I saw: 1. fast support 2. tight spreads (0 on XAUUSD) 3. low commissions on ECN account For now im completely positive about this broker.

Mateo
02.10.2025 | 12:24

I used gold zero account and spread is 0 and it's satisfying for me but when volume goes high, it will cut more than the actual stoploss. but overall it's great to use it.

Isa Petersen
30.09.2025 | 23:21

Satisfied with the broker. Copy trading tools are helpful. Customer support sometimes takes longer to respond.

Leanne Mia
30.09.2025 | 23:10

I’ve been trading for over a year and I’m impressed by the stability of the platform, low spreads and helpful support team.

Lydia Daly
27.09.2025 | 20:45

Excellent broker. Registration was smooth and I could start trading the same day. Deposits and withdrawals are seamless.

Naomi C.
27.09.2025 | 20:44

I’ve been trading for over a year and I’m impressed by the stability of the platform, low spreads and helpful support team.

Francesca Mann
27.09.2025 | 20:44

Great broker with fast execution and tight spreads. Account opening was easy and withdrawals always on time. Highly recommended.

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