ePlanet Brokers customer reviews

Updated: November 14, 2025
ePlanet Brokers
811
Summary
User reviews about the broker are sharply divided. Some traders report very negative experiences, citing account freezes, ignored support requests, and withheld deposits and profits, particularly after achieving significant gains. Several users accuse the broker of blocking access, banning IPs, and fabricating positive reviews to inflate ratings. These reviewers describe the company as a “B-broker” or a dealing desk that manipulates trade execution and delays or denies withdrawals. On the positive side, others praise the broker for fast execution, tight spreads, easy and quick deposits and withdrawals, and a user-friendly platform. They commend responsive account managers, low commissions, and smooth trading conditions. However, even some positive reviews mention occasional app crashes, inconsistent execution speed, or slow customer support responses. Overall, experiences range from highly satisfied clients emphasizing reliability and efficiency to strongly dissatisfied traders warning of untrustworthy behavior and unreturned funds.
mola ali
23.10.2025 | 19:20

I had an ECN Pro account with Aplent Broker, and honestly, my experience was amazing! The spreads and commissions were super fair, and the trading was smooth and fast. What really stood out to me was the support — especially Mr. Arman, my account manager. He was always there for me, guiding and helping until the very end. Truly one of the best experiences I’ve had with a broker!

Rafael
23.10.2025 | 16:14

Been using this broker since 1 month and Im satisfied with them. here to leave my review and i saw no bad thing about them to report.

Arsen
23.10.2025 | 14:09

I joined this broker yesterday and opened an ECN account, and so far I’m really impressed. The trading conditions are excellent and spreads are very tight, and execution is super fast with no delays or slippage. The platform runs smoothly, and deposits went through instantly without any issues.

Ilir Gashi
22.10.2025 | 19:16

im using their demo account from 2 days (monday) and i traded EURO and Gold. i was satisfied with order execution speed and spreads. but i feel commissions can be a little lower.

Alireza Mohamdi
16.10.2025 | 13:06

Excellent and reliable broker. I've been working with them for a long time. They respond quickly and on time. In short, if you're looking for a reliable and trustworthy exchange in the truest sense of the word, come here.

Siamak
15.10.2025 | 18:37

The withdrawal was quite fast and the account manager guide me to do it with patience.

Lukas Schneider
02.10.2025 | 16:13

I joined this broker last month and from then I saw: 1. fast support 2. tight spreads (0 on XAUUSD) 3. low commissions on ECN account For now im completely positive about this broker.

Mateo
02.10.2025 | 12:24

I used gold zero account and spread is 0 and it's satisfying for me but when volume goes high, it will cut more than the actual stoploss. but overall it's great to use it.

Isa Petersen
30.09.2025 | 23:21

Satisfied with the broker. Copy trading tools are helpful. Customer support sometimes takes longer to respond.

Leanne Mia
30.09.2025 | 23:10

I’ve been trading for over a year and I’m impressed by the stability of the platform, low spreads and helpful support team.

Lydia Daly
27.09.2025 | 20:45

Excellent broker. Registration was smooth and I could start trading the same day. Deposits and withdrawals are seamless.

Naomi C.
27.09.2025 | 20:44

I’ve been trading for over a year and I’m impressed by the stability of the platform, low spreads and helpful support team.

Francesca Mann
27.09.2025 | 20:44

Great broker with fast execution and tight spreads. Account opening was easy and withdrawals always on time. Highly recommended.

Caitlin Savage
26.09.2025 | 16:20

I had both good and bad moments here. The tools are useful, but withdrawals sometimes take too long. Not the best, not the worst.

Tobias Abend
03.09.2025 | 16:52

I appreciate the clarity of the trading dashboard. Everything is where it should be. My gold trades execute without lag and I receive email confirmations instantly. I’ve withdrawn twice to my bank and both times were quick and smooth.

Andrei
12.08.2025 | 09:12

Broker from category B. Deposit is fast. Initially execution is good, while orders are swirling inside the broker's kitchen. If you start to make a profit, the broker starts to redirect orders to an external provider, due to which execution slows down by 3 times. Withdrawal can take up to 1 week if you withdraw profit. I do not recommend, there are more predictable brokers.

Leif Kayson
07.08.2025 | 14:35

I had high hopes based on reviews, but the mobile app kept freezing on my Android device. That’s not acceptable during live trades. Support responded, but only after a day.

Liyanet Besson
02.08.2025 | 16:28

Execution speed was inconsistent — sometimes trades took a few seconds longer than expected. Also, no alerts or notifications for account activity, which I consider essential.

Archie Gill
01.08.2025 | 16:06

Trades execute without problems, but the mobile version crashes occasionally. It doesn’t happen often, but enough to make me cautious when using it on the go.

Tatiana
31.07.2025 | 21:15

I categorically do not recommend this broker!!!! Registered in May 2025. Opened an ECN account. Initially deposited $200, trading was good, order execution was about 130 ms, slippage is present, of course. Traded GER30. The broker regularly withdrew a small profit. On July 15, 2025, I deposited $3,000. A week later, when there were $6,183.67 in the trading account, the broker froze access to my personal account and trading accounts. I contacted my personal manager Mr. Hooman on Telegram and WhatsApp with a description of the problem. I did not receive any response. I sent 3 letters to support, did not receive any responses. In the online chat, managers ban IP addresses from which I contact, I have to use a VPN every time. Finally, today in the online chat they told me that they suspect me of arbitrage, so they are not going to return either the profit or the deposit. Once again I indicated that their position should be reflected in an official letter. I will have to contact their regulator MISA (Comoros Islands) with it. In general, guys, this is an ordinary B-broker, do not think that they will let you earn and withdraw money here. I CATEGORICALLY DO NOT RECOMMEND!!!! P.S. In addition, I see that there is a crazy rating inflating going on: many reviews are dated the same day, which should cause concern for an experienced trader. P.P.S. Today is August 8, 16 days have passed, there is no response from the broker at all, online support "feeds with promises", the money has not been returned. Draw your own conclusions, traders... P.P.S. Today is August 12, 20 days have passed, no answers, money has not been withdrawn, online chat does not know anything and does not want to know. I ask all traders to draw conclusions from my review!!! P.P.P.S. Today is August 28. The money has not been returned. No official response from the broker has been received. Do not contact this kitchen under any circumstances! Over the past few days, many 5-star reviews have appeared, clearly paid, from unverifiable accounts!

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