QuantumFX (General Branding) EN

ePlanet Brokers customer reviews

Updated: July 16, 2026
ePlanet Brokers
Views2923
Summary
Reviews are mixed but lean positive on service quality with significant serious complaints about fund handling. Many users praise ePlanet Brokers for fast deposits and withdrawals, responsive and professional 24/7 customer support, quick KYC and account verification, smooth trade execution, a user-friendly MetaTrader platform, tight spreads (notably for gold) and reasonable commissions on standard accounts. Several reviewers report reliable, transparent processes, good compliance, and strong support follow-up, making the broker suitable for both beginners and experienced traders and convenient for small accounts or traders located close to the broker’s servers. Contrastingly, multiple reviewers report severe problems: inability to withdraw funds, ignored messages, account blocks, and alleged fund confiscation without evidence or proper compliance reports. One detailed complaint describes a $5,500 deposit with only $1,081 allowed for withdrawal and alleges pressure from an account manager to accept the reduced payout without providing trade analysis or proof of prohibited activity; another reviewer claims $2,900 was stolen and that support became unresponsive. These negative reports emphasize lack of transparency in specific cases, absence of documented justification for actions, and poor resolution of withdrawal disputes. Overall, while many customers report satisfactory, fast, and professional service, the recurring serious allegations about withheld funds and inconsistent support responsiveness suggest potential risks; prospective clients should perform careful due diligence and monitor withdrawal and compliance policies before depositing significant funds.
Caitlin Savage
26.09.2025 | 16:20

I had both good and bad moments here. The tools are useful, but withdrawals sometimes take too long. Not the best, not the worst.

Tobias Abend
03.09.2025 | 16:52

I appreciate the clarity of the trading dashboard. Everything is where it should be. My gold trades execute without lag and I receive email confirmations instantly. I’ve withdrawn twice to my bank and both times were quick and smooth.

Andrei
12.08.2025 | 09:12

Broker from category B. Deposit is fast. Initially execution is good, while orders are swirling inside the broker's kitchen. If you start to make a profit, the broker starts to redirect orders to an external provider, due to which execution slows down by 3 times. Withdrawal can take up to 1 week if you withdraw profit. I do not recommend, there are more predictable brokers.

Leif Kayson
07.08.2025 | 14:35

I had high hopes based on reviews, but the mobile app kept freezing on my Android device. That’s not acceptable during live trades. Support responded, but only after a day.

Liyanet Besson
02.08.2025 | 16:28

Execution speed was inconsistent — sometimes trades took a few seconds longer than expected. Also, no alerts or notifications for account activity, which I consider essential.

Archie Gill
01.08.2025 | 16:06

Trades execute without problems, but the mobile version crashes occasionally. It doesn’t happen often, but enough to make me cautious when using it on the go.

Tatiana
31.07.2025 | 21:15

I categorically do not recommend this broker!!!! Registered in May 2025. Opened an ECN account. Initially deposited $200, trading was good, order execution was about 130 ms, slippage is present, of course. Traded GER30. The broker regularly withdrew a small profit. On July 15, 2025, I deposited $3,000. A week later, when there were $6,183.67 in the trading account, the broker froze access to my personal account and trading accounts. I contacted my personal manager Mr. Hooman on Telegram and WhatsApp with a description of the problem. I did not receive any response. I sent 3 letters to support, did not receive any responses. In the online chat, managers ban IP addresses from which I contact, I have to use a VPN every time. Finally, today in the online chat they told me that they suspect me of arbitrage, so they are not going to return either the profit or the deposit. Once again I indicated that their position should be reflected in an official letter. I will have to contact their regulator MISA (Comoros Islands) with it. In general, guys, this is an ordinary B-broker, do not think that they will let you earn and withdraw money here. I CATEGORICALLY DO NOT RECOMMEND!!!! P.S. In addition, I see that there is a crazy rating inflating going on: many reviews are dated the same day, which should cause concern for an experienced trader. P.P.S. Today is August 8, 16 days have passed, there is no response from the broker at all, online support "feeds with promises", the money has not been returned. Draw your own conclusions, traders... P.P.S. Today is August 12, 20 days have passed, no answers, money has not been withdrawn, online chat does not know anything and does not want to know. I ask all traders to draw conclusions from my review!!! P.P.P.S. Today is August 28. The money has not been returned. No official response from the broker has been received. Do not contact this kitchen under any circumstances! Over the past few days, many 5-star reviews have appeared, clearly paid, from unverifiable accounts!

Top Secret
15.07.2025 | 09:03

The broker is a fraud. If you make money, they will find a reason not to pay you. They stole $2,900 from me. I traded with them for more than 3 months. Support is not responding, account is not available.

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