Eightcap customer reviews

Updated: November 14, 2025
Eightcap
729
Summary
Feedback on Eightcap is highly polarized. Many traders praise the broker for its professionalism, reliability, and transparency, highlighting fast trade execution, competitive spreads, and a wide range of instruments. Numerous positive reviews commend account managers like Mariana and Johnny, as well as other support staff, for their helpfulness, responsiveness, and personal dedication. Clients also note efficient account setup, quick deposits, and in many cases, smooth and speedy withdrawals. However, several users report serious issues, including delayed or blocked withdrawals, withheld profits, poor communication, and lack of transparency in problem resolution. Some accuse the company of unfair practices or even fraud, describing rude or unresponsive customer service. Technical issues, such as unstable connections with TradingView, are also mentioned. Overall, opinions are divided between highly satisfied clients who view Eightcap as a trustworthy and client-focused broker, and frustrated traders alleging unethical behavior and financial loss.
Jose Antonio Fazio
27.10.2025 | 09:42

Super Professional..!

Bret Hensley
27.10.2025 | 06:31

They use deceitful me͏t͏h͏o͏d͏s͏ t͏o͏ t͏a͏k͏e͏ y͏o͏u͏r͏ m͏o͏n͏e͏y͏, a͏n͏d͏ o͏n͏c͏e͏ y͏o͏u͏ t͏r͏y͏ t͏o͏ g͏e͏t͏ i͏t͏ b͏a͏c͏k͏ o͏r͏ m͏a͏k͏e͏ a͏ w͏i͏t͏h͏d͏r͏a͏w͏a͏l͏, t͏h͏e͏y͏ c͏o͏m͏p͏l͏e͏t͏e͏l͏y͏ c͏u͏t͏ y͏o͏u͏ o͏f͏f͏. I͏ s͏t͏a͏r͏t͏e͏d͏ u͏s͏i͏n͏g͏ t͏h͏e͏m͏ a͏ f͏e͏w͏ m͏o͏n͏t͏h͏s͏ a͏g͏o͏, b͏u͏t͏ i͏t͏ d͏i͏d͏n͏’t͏ t͏a͏k͏e͏ l͏o͏n͏g͏ b͏e͏f͏o͏r͏e͏ I͏ n͏o͏t͏i͏c͏e͏d͏ i͏n͏c͏o͏n͏s͏i͏s͏t͏e͏n͏c͏i͏e͏s͏ i͏n͏ t͏h͏e͏i͏r͏ o͏p͏e͏r͏a͏t͏i͏o͏n͏s͏. I͏ a͏t͏t͏e͏m͏p͏t͏e͏d͏ t͏o͏ p͏u͏l͏l͏ o͏u͏t͏ a͏n͏d͏ g͏e͏t͏ m͏y͏ m͏o͏n͏e͏y͏ b͏a͏c͏k͏, b͏u͏t͏ t͏h͏e͏y͏ s͏t͏o͏p͏p͏e͏d͏ r͏e͏s͏p͏o͏n͏d͏i͏n͏g͏ t͏o͏ m͏e͏ e͏n͏t͏i͏r͏e͏l͏y͏. I͏ s͏e͏n͏t͏ n͏u͏m͏e͏r͏o͏u͏s͏ e͏m͏a͏i͏l͏s͏ a͏n͏d͏ g͏o͏t͏ a͏b͏s͏o͏l͏u͏t͏e͏l͏y͏ n͏o͏ f͏e͏e͏d͏b͏a͏c͏k͏. F͏o͏r͏t͏u͏n͏a͏t͏e͏l͏y͏, I͏ c͏a͏m͏e͏ a͏c͏r͏o͏s͏s͏ T​h​е​ ​B​l​а​с​k​w​е​l​l​​G​l​о​b​а​l​​A​d​v​о​са​t​е​ѕ a͏n͏d͏ w͏i͏t͏h͏i͏n͏ d͏a͏y͏s͏ o͏f͏ c͏o͏n͏t͏a͏c͏t͏i͏n͏g͏ t͏h͏e͏m͏, I͏ w͏a͏s͏ a͏b͏l͏e͏ t͏o͏ r͏e͏c͏o͏v͏e͏r͏ m͏y͏ f͏u͏n͏d͏s͏. I͏ s͏t͏r͏o͏n͏g͏l͏y͏ a͏d͏v͏i͏s͏e͏ y͏o͏u͏ t͏o͏ s͏t͏a͏y͏ a͏w͏a͏y͏ f͏r͏o͏m͏ t͏h͏a͏t͏ c͏o͏m͏p͏a͏n͏y͏ i͏f͏ y͏o͏u͏ v͏a͏l͏u͏e͏ y͏o͏u͏r͏ m͏o͏n͏e͏y͏.

Kitunzi Isaac
26.10.2025 | 21:38

I made a deposit with this company,it only took a matter of seconds but when it came to withdraw my earnings its been a month and they have been treating me like an idiot,if your smart just find another broker because these guys are a scam

abraham mesfin
25.10.2025 | 00:50

So far customer service was good, they respond fast and politely, hopefully it stays like that in the future, and hopefully the withdrawal and all procces be good.

Mauricio Tepedino
24.10.2025 | 16:35

⭐️⭐️⭐️⭐️⭐️ I’ve been with Eightcap for years, and the experience has always been excellent. The platform is reliable, fast, and transparent — everything a serious trader needs. Special thanks to my new agent Johnny, who is absolutely fantastic! Always attentive, professional, and supportive in every detail. I truly appreciate his help and dedication. Highly recommended! ⭐️⭐️⭐️⭐️⭐️ Sou cliente da Eightcap há vários anos e sempre tive uma experiência excelente. A plataforma é confiável, rápida e transparente — exatamente o que um trader sério precisa. Um agradecimento especial ao meu novo agente Johnny, que é simplesmente fantástico! Sempre atencioso, profissional e prestativo em todos os detalhes. Agradeço muito a sua ajuda e dedicação. Recomendo fortemente!

Norah Brodhuhn
24.10.2025 | 09:24

The support I received from Alfred was brilliant, he helped me step by step. Ask question for what he didn’t understand friendly and respectful. Please keep up the great work Alfred I truly appreciate your professionalism

Parvin Sadikov
24.10.2025 | 08:44

Perfect broker to with. They are very timely and efficient. Representative Mariana has been helping me with any queries or issues I had faced and she's been very helpful. I would recommend eightcap to anyone.

Benjamin
23.10.2025 | 12:01

I am a client in distress and very disappointed in the services offered eightcap I got my account verified yesterday and was told that I am free to deposit and trade which I did and even made some profit and now that I want to withdraw my said profit I start getting tossed around and being asked for more documents yet I was assured the account was verified. My child broke his arm yesterday and I needed money to pay my medical bills but here I am round in circles over my money Please note that I will want all my money withdrawn and my account closed. Is this a plot to take advantage of anxious and desperate traders to overtrade and lose all their money because the withdrawal processes are slowed down . All services are really slow compared to any other broker out there and when you make money they start asking for more documents which when provided they still ignore you .

wim van dooren
23.10.2025 | 11:40

Proffesionnal and very kind assistent

Hardip Baraiya
23.10.2025 | 09:59

I deposited USD 10,000 and generated ~USD 7,000 profit through manual trading. I did not use any prohibited software, latency tools, or arbitrage. Despite this, Eightcap withheld/deducted my profit. I requested: (1) the exact Terms & Conditions clauses relied upon, (2) LP rejection/flag reports, and (3) a trade-by-trade reconciliation explaining each adjustment. To date, I haven’t received a transparent response. During the same period, my other brokers processed withdrawals without issue. I’m asking Eightcap for clarity and a fair settlement of my withheld profit, supported by evidence and specific T&Cs. mt5-5112748,mt4-8326581

Zartaj Faraj
23.10.2025 | 00:41

This company is a complete scam

Reach Merrillpath.com NOW!
22.10.2025 | 10:30

It’s painful to dedicate so much effort, save carefully, and then end up being deceived. I’ve experienced that myself, so I truly understand how frustrating it feels. After a lot of research and persistence, I was able to recover my funds. If you ever find yourself in a similar situation and need some guidance, I’m willing to share the steps that worked for me

Watcharapong
22.10.2025 | 02:08

Verry Good…

Biswas Sobuj
20.10.2025 | 12:00

Very good 😊💯

John Neufeld
20.10.2025 | 00:18

Great platform. Helpful staff, they always answer my questions thoroughly

DJ
18.10.2025 | 04:26

If i have option to give them less than one star i would really do. It’s been more than 2 months now that they haven’t resolved my issue. No response to emails messages worst customer service. Their representatives are very rude.

Richard Lawrie
17.10.2025 | 20:48

I’ve had a great experience trading with Eightcap. From the start, everything has been smooth, professional, and transparent. Their platform performance and trade execution are excellent, fast, reliable, and consistent even during high-volatility periods. The spreads are very competitive, and the range of instruments (especially forex, indices, and crypto CFDs) makes it ideal for active traders. I’ve also been impressed with the customer support team, they’re responsive, knowledgeable, and always willing to assist quickly when needed. The account setup and funding process were simple and efficient, and I really appreciate the overall professionalism and trustworthiness that Eightcap brings. It’s clear they take trader experience seriously. Overall, Eightcap has become one of my go-to brokers because of their transparency, excellent trading conditions, and client-first approach. Highly recommended to anyone looking for a reliable broker they can truly trust. Richard Lawrie

Alexandra Rogozhinova
17.10.2025 | 18:34

best broker so far, and mariana my account manager is top!

Francis
17.10.2025 | 01:50

Do not trust this broker !! at all !!!! Thanks to “trade claim. Or g” I was able to retrieve £249k without any problems and delay. Highly recommended

leonett retail solutions
16.10.2025 | 15:07

Terrible Broker – Stay Away from Eightcap! I’m absolutely furious with this broker. Eightcap is the worst! They’re NOT flexible, NOT efficient, and have horrible customer service. When you face issues, they’re not willing to help and make everything difficult. I can’t believe this is an “Australian regulated” broker what a disappointment. There are many better and more reliable brokers out there. Avoid Eightcap at all costs!

customer
15.10.2025 | 20:04

There should be 0 stars for this because of what I experienced with this broker Eightcap. I created an account with them using an affiliate's link. They have this promotion for everyone that the first deposit of will have 20% credit bonus. I deposited $510 and iI requested for this credit bonus. Unfortunately, their account manager responsible to my trading account said "Following a review of your account, we must unfortunately advise that as your account was referred via an Eightcap partner, it is not eligible for this specific offer. As per the terms and conditions section 6 under 6.2." It clearly states "6.2 This Promotion is not available to Introducing Brokers of Eightcap." Their terms and conditions did not clearly say what is this Introducing brokers. The account manager wrote me "This is to advise that affiliates and partners are part of Eightcap introducing broker. Hence the offer were no longer applied to clients that were referred." Clearly this company is just making an excuse not to give credit bonus. I have opened an account with different brokers like VT Markets, PuPrime, etc and also under an affiliate link and I did not have any problems in getting the credit bonus. Once I deposited funds, my account will automatically have corresponding bonus. I DO NOT RECOMMEND Eightcap to anyone and may this be a warning for everyone who are planning to use this broker. DO NOT!!!!

Frederick Atkinson
15.10.2025 | 18:43

They are just a bunch of͏ l͏o͏w͏ l͏i͏f͏e͏ c͏r͏i͏m͏i͏n͏a͏l͏s͏!͏!͏ Y͏o͏u͏r͏ m͏o͏n͏e͏y͏ i͏s͏ b͏e͏t͏t͏e͏r͏ o͏f͏f͏ i͏n͏v͏e͏s͏t͏e͏d͏ e͏l͏s͏e͏w͏h͏e͏r͏e͏, a͏n͏y͏t͏h͏i͏n͏g͏ y͏o͏u͏ p͏u͏t͏ h͏e͏r͏e͏ i͏s͏ g͏o͏n͏e͏ f͏o͏r͏ g͏o͏o͏d͏. T͏h͏e͏ s͏t͏a͏f͏f͏ y͏o͏u͏ w͏i͏l͏l͏ e͏n͏c͏o͏u͏n͏t͏e͏r͏ a͏r͏e͏ o͏n͏l͏y͏ g͏o͏o͏d͏ a͏t͏ g͏e͏t͏t͏i͏n͏g͏ y͏o͏u͏ t͏o͏ d͏e͏p͏o͏s͏i͏t͏ a͏n͏d͏ n͏o͏t͏h͏i͏n͏g͏ e͏l͏s͏e͏. T͏h͏i͏s͏ p͏l͏a͏t͏f͏o͏r͏m͏ i͏s͏ e͏v͏e͏n͏ w͏o͏r͏s͏e͏ f͏o͏r͏ p͏e͏o͏p͏l͏e͏ w͏i͏t͏h͏ n͏o͏ r͏e͏a͏l͏ t͏r͏a͏d͏i͏n͏g͏ e͏x͏p͏e͏r͏i͏e͏n͏c͏e͏, y͏o͏u͏ w͏i͏l͏l͏ e͏n͏d͏ u͏p͏ l͏o͏s͏i͏n͏g͏ y͏o͏u͏r͏ m͏i͏n͏d͏ j͏u͏s͏t͏ t͏r͏y͏i͏n͏g͏ t͏o͏ a͏c͏c͏e͏s͏s͏ y͏o͏u͏r͏ m͏o͏n͏e͏y͏, t͏h͏a͏t͏ i͏s͏ o͏f͏ y͏o͏u͏ d͏o͏n͏'t͏ l͏o͏s͏e͏ i͏t͏ a͏l͏l͏ d͏u͏e͏ t͏o͏ m͏a͏n͏i͏p͏u͏l͏a͏t͏i͏o͏n͏. M͏y͏ e͏x͏p͏e͏r͏i͏e͏n͏c͏e͏ h͏e͏r͏e͏ w͏a͏s͏ t͏e͏r͏r͏i͏b͏l͏e͏, I͏ w͏a͏s͏ d͏e͏f͏r͏a͏u͏d͏e͏d͏ o͏u͏t͏ o͏f͏ a͏b͏o͏u͏t͏ £͏1͏5͏0͏0͏0͏0͏. T͏h͏e͏ a͏c͏c͏o͏u͏n͏t͏ m͏a͏n͏a͏g͏e͏r͏ w͏a͏s͏ t͏h͏e͏ i͏n͏i͏t͏i͏a͏l͏ p͏o͏i͏n͏t͏ o͏f͏ c͏o͏n͏t͏a͏c͏t͏. S͏h͏e͏ c͏o͏n͏t͏a͏c͏t͏e͏d͏, m͏i͏s͏l͏e͏d͏, a͏n͏d͏ p͏e͏r͏s͏u͏a͏d͏e͏d͏ m͏e͏ t͏o͏ m͏a͏k͏e͏ e͏v͏e͏r͏-͏i͏n͏c͏r͏e͏a͏s͏i͏n͏g͏ d͏e͏p͏o͏s͏i͏t͏s͏. I͏ w͏a͏s͏ a͏w͏a͏r͏e͏ t͏h͏a͏t͏ s͏o͏m͏e͏t͏h͏i͏n͏g͏ w͏a͏s͏ w͏r͏o͏n͏g͏ t͏h͏e͏ e͏n͏t͏i͏r͏e͏ t͏i͏m͏e͏, b͏u͏t͏ s͏h͏e͏ k͏e͏p͏t͏ t͏e͏l͏l͏i͏n͏g͏ m͏e͏ t͏o͏ r͏e͏l͏a͏x͏, t͏h͏a͏t͏ e͏v͏e͏r͏y͏t͏h͏i͏n͏g͏ w͏a͏s͏ u͏n͏d͏e͏r͏ c͏o͏n͏t͏r͏o͏l͏, w͏h͏i͏l͏e͏ i͏n͏ r͏e͏a͏l͏i͏t͏y͏ s͏h͏e͏ w͏a͏s͏ l͏y͏i͏n͏g͏. S͏h͏e͏ e͏v͏e͏n͏t͏u͏a͏l͏l͏y͏ m͏a͏d͏e͏ u͏p͏ a͏ t͏a͏l͏e͏ a͏b͏o͏u͏t͏ b͏e͏i͏n͏g͏ h͏u͏r͏t͏ a͏n͏d͏ h͏a͏v͏i͏n͏g͏ t͏o͏ g͏o͏ t͏o͏ t͏h͏e͏ d͏o͏c͏t͏o͏r͏s͏. S͏h͏e͏ w͏a͏s͏ r͏e͏l͏e͏a͏s͏e͏d͏ f͏r͏o͏m͏ E͏R͏ a͏n͏d͏ s͏u͏b͏s͏t͏i͏t͏u͏t͏e͏d͏ b͏y͏ a͏n͏o͏t͏h͏e͏r͏ a͏d͏m͏i͏n͏i͏s͏t͏r͏a͏t͏o͏r͏ (͏o͏b͏v͏i͏o͏u͏s͏l͏y͏ a͏ l͏i͏e͏)͏, w͏h͏o͏ t͏o͏l͏d͏ t͏h͏e͏ v͏e͏r͏y͏ s͏a͏m͏e͏ t͏a͏l͏e͏. W͏e͏ w͏a͏i͏t͏e͏d͏ f͏o͏r͏ a͏ m͏o͏n͏t͏h͏ b͏e͏f͏o͏r͏e͏ h͏e͏ r͏e͏q͏u͏e͏s͏t͏e͏d͏ t͏h͏a͏t͏ I͏ p͏u͏t͏ a͏n͏o͏t͏h͏e͏r͏ £͏1͏5͏0͏0͏0͏0͏ i͏n͏ a͏ p͏a͏c͏k͏a͏g͏e͏ o͏f͏ s͏t͏e͏p͏s͏ t͏o͏ k͏e͏e͏p͏ t͏h͏e͏ a͏c͏c͏o͏u͏n͏t͏ f͏r͏o͏m͏ c͏o͏l͏l͏a͏p͏s͏i͏n͏g͏. W͏i͏t͏h͏i͏n͏ a͏ w͏e͏e͏k͏, h͏e͏ r͏e͏q͏u͏e͏s͏t͏e͏d͏ f͏o͏r͏ a͏n͏o͏t͏h͏e͏r͏ £͏5͏0͏0͏0͏0͏ t͏o͏ s͏t͏a͏b͏l͏e͏ t͏h͏e͏ a͏c͏c͏o͏u͏n͏t͏s͏, w͏h͏e͏n͏ I͏ r͏e͏f͏u͏s͏e͏d͏ a͏n͏d͏ r͏e͏q͏u͏e͏s͏t͏e͏d͏ a͏ r͏e͏f͏u͏n͏d͏ h͏e͏ w͏a͏s͏ v͏e͏h͏e͏m͏e͏n͏t͏ i͏n͏ h͏i͏s͏ r͏e͏f͏u͏s͏a͏l͏. I͏ q͏u͏i͏c͏k͏l͏y͏ l͏a͏u͏n͏c͏h͏e͏d͏ a͏n͏ i͏n͏v͏e͏s͏t͏i͏g͏a͏t͏i͏o͏n͏ w͏i͏t͏h͏ T​h​е​ ​B​l​а​с​k​w​е​l​l​ ​G​l​о​b​а​l​ ​A​d​v​о​са​t​е​ѕ a͏n͏d͏ w͏e͏r͏e͏ a͏b͏l͏e͏ t͏o͏ a͏s͏s͏i͏s͏t͏ m͏e͏ i͏n͏ g͏e͏t͏t͏i͏n͏g͏ m͏y͏ m͏o͏n͏e͏y͏ f͏r͏o͏m͏ t͏h͏e͏m͏. I͏ c͏a͏n͏'t͏ a͏d͏v͏i͏s͏e͏ a͏n͏y͏o͏n͏e͏ t͏o͏ i͏n͏v͏e͏s͏t͏ w͏i͏t͏h͏ t͏h͏e͏m͏, d͏o͏ s͏o͏ a͏t͏ y͏o͏u͏r͏ o͏w͏n͏ p͏e͏r͏i͏o͏d͏

Taha Mohamedein
15.10.2025 | 16:14

I’ve been trading with Eightcap for a while now and honestly, it’s one of the best platforms I’ve used. The execution speed is fast, transactions and withdrawals are smooth, and their customer service team is responsive and professional very thankful for my account manager Mariana,,, Everything works accurately and efficiently — definitely a reliable broker.

Malinga Abewardhana
15.10.2025 | 10:16

Thank you eightcap..

Nick Barwick
14.10.2025 | 05:43

Very helpful customer service

NM
13.10.2025 | 23:16

She was very helpful, thank you

Sonya Doncheva
13.10.2025 | 16:26

⭐⭐⭐⭐⭐ Excellent Broker with Outstanding Service I have been working with Eightcap for some time now and I am extremely satisfied with their professionalism and customer service. The company is highly client-oriented – I can always rely on quick, accurate, and knowledgeable support, whether it’s about trading-related questions or technical assistance. The withdrawal process is simple, transparent, and very fast, which is one of the most important aspects for any trader. Everything is handled smoothly, without unnecessary delays or complications. Eightcap truly stands out for its high level of professionalism, reliability, and customer care. I highly recommend this broker to anyone looking for a trustworthy partner in online trading.

Re Bal
13.10.2025 | 01:54

So good. Everything

Mateusz Cwienk
10.10.2025 | 10:53

I’m very happy with this broker service. Very good spreads, always smooth data flow, quick and easy withdrawals and nice and quick customer support.

Ray X
09.10.2025 | 21:11

The experience with Eightcap is very great so far. One day when the US government shutdown happended Mariana called me directly on the morning to warn me about volatility giving me all the informations. I catched some pips due to her call so thanks to her and thanks to Eightcap for the great service. Rayan from Belgium

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