1648
When I have encounterd an issue, then I requst you. But your respond time is too morw and some issues are not resolved. This point is to be enhanced.
Fast customer service
Unable to withdraw my funds. Been trying for over a month. Impossible to get into contact with. They don't reply to emails. Scammers.
Smoothest registration ever as well as customer service
Smooth chatting/reply with the customer care personnel. Still expecting my request to be processed though.
I really glad with you,
I liked so please saport me
I reported a withdrawal issue, but it hasn't been resolved. The money hasn't been credited to my account. It's very difficult to contact them, and they are very slow to resolve problems.
Hidden non transparent fees ... They say the have 0 fees for bank whitdrawals ... and tehcnical that might be the case. But the intermediary banks they use keep a fee, and there's no trace of that, so it is impossible to know what's waiting for you.
Don't use this broker .They play alot of games and ask for documents you already provided when it comes to withdrawals . I was told my account was approved and ready to trade but when it came to withdrawing my funds I was really frustrated and asked to provide my bank statement which I had provided earlier when signing up and they approved it but somehow they wanted me to provide it again and even after I did nothing happened they kept on toying with me and its now day three and no response
My experience with Eightcap has been negative due to prolonged silence and a clear lack of technical understanding from their support team. For almost two weeks, support has failed to respond properly or resolve my crypto withdrawal request. Instead of addressing the issue, they repeatedly insist that the withdrawal address must be identical to the deposit address. This requirement shows a fundamental misunderstanding of how centralized crypto exchanges operate. When depositing from a centralized exchange, funds are sent from an exchange-controlled omnibus wallet. The user does not own or control that outbound address. It is therefore technically impossible and illogical for the withdrawal address to match the deposit sending address in such cases. This is standard, well-documented behavior across all major centralized exchanges and easily verifiable on-chain. This behavior caused unnecessary delays, uncertainty, and loss of trust. A regulated broker handling crypto withdrawals should have operational knowledge of centralized exchange mechanics and provide timely, competent support.
At now all is ok
Recently, they have liquidity shortage on some of the stock tickers like coin, etc
It was a smooth sailing to get the account set up. Thank you once again
Overall I've had a great user experience with Eightcap, deposits and withdrawals are quick with multiple onramp options, tech stack is solid and I've personally haven't experienced a technical issue with them so far. Support is very helpful, as well as the account managers.
Jh is supportive . Tq so much
It as being a very important platform of any choice.
⭐️⭐️⭐️⭐️ “I’ve had a good experience using 8cap for CFD trading. The platform is stable and execution has been consistent. I haven’t been able to fully integrate it with TradingView yet, but overall the trading environment and conditions have been satisfactory so far.” ⸻ 🇪🇸 Español – Reseña corta (honesta) ⭐️⭐️⭐️⭐️ “He tenido una buena experiencia usando 8cap para trading de CFDs. La plataforma es estable y la ejecución ha sido consistente. Aún no he logrado integrarla correctamente con TradingView, pero en general las condiciones de trading han sido satisfactorias.”
It's very good and easy to create the account and.care of this Blocker are very friendly 👌 my Heart is so great to join this blocker
Best in support and system
The customer support is non existent and they do not answer the questions they are asked, Now into day 10 without my account being sorted. My open trades were just closed for no reason and in negative positions. So they have yet to explain why and who is going to reimburse me!!
Me ai am working indostiri
I requested a withdrawal of approximately 1569 USDT from Eightcap. It has been over one month. No funds were received. No TXID was provided. Support has completely stopped responding. This is extremely concerning behavior for a broker handling client funds.
I’ve been very satisfied with Eightcap overall. The platform setup is straightforward, execution has been stable, and the broker experience feels professional. What really stands out is the customer support: responses have been fast and helpful, especially when I needed practical account assistance such as investor password requests and other administrative matters. The team handled these requests quickly and efficiently, which makes a real difference in day-to-day trading operations. Based on my experience so far, Eightcap is a reliable broker with responsive support, and I would recommend them to traders who value quick, competent service.
I have been trying for 3 days now to get a response to an email query on my account which appears to have been disabled for no reason.!!
Had a problem with my account it always showed unconfirmed for days and i contacted Eightcap and the support was good and they solved my problem with in a day so all i can say is good support system keep it up
Quick in accepting PayPal, next to impossible using the same PayPal as a withdrawal option.
great customer service they replied were so helpful an they replied hella quick. great broker good spread also.
The customer service and ease of funding are great. Where they lack is market data. They have huge gaps on certain markets during open which consistently gap past stops, then immediately turn back around. Other major brokers have much better data quality without the gaps, which has prompted me to start looking elsewhere. If eightcap had better data, they'd be top tier, but when they consistently show huge gaps that other brokers don't, it makes you wonder if it's intentional so you have to put on another position to make up for the gap stop and give them more commission.
Everything was very smooth an they also reached directly to see if I was able to access all the things I needed