CXM Direct customer reviews

Reviews
I am Satisfied with Isabella Help
Fast respon

Very nice Very good satisfaction

Impressive respond time considering I'm from Malaysia

CXM the best!

Excellent service and helpful support.

fast replys
The best broker 🫡🫡
If has anything problem, i chat with customer service they very fast respon. Thanks

I am writing this review to document my experience with CXM regarding execution issues on XAUUSDr during the market reopening. On December 26, 2025, I submitted a formal complaint after experiencing abnormal behavior on the MT5 platform. During the market reopening, the price appeared frozen at 4490.99, and multiple close requests on open XAUUSDr positions were sent but not executed. Despite repeated attempts, the orders were only executed later at significantly worse prices. CXM acknowledged my complaint and assigned ticket ID 176155. On January 3, 2026, CXM informed me in writing that my account manager would contact me to further address the matter and asked for my patience. As of today, no account manager has contacted me, despite the time elapsed since the initial complaint (submitted on December 26). The ticket was closed without compensation or adjustment, and without the promised follow‑up. I would like to clarify that this review is not based on expectations of profit, but on: 1) documented execution issues during market reopening; 2)lack of effective follow‑up after a formal complaint; 3)and the absence of the promised contact after the case was closed. All communications were handled in writing, and the facts described above can be verified through the corresponding email correspondence and ticket records. This review is posted solely to document my experience for other traders considering this broker.

Fast support with very nice staff
My experience was smooth and straightforward. The verification process was handled professionally, and communication was clear throughout. Although it took some time, the team kept me informed, which I appreciated. Overall, the service was reliable and met my expectations.

Best information
quick response
The agent name Ayaan is really helpful and efficient. Great service, keep up the good work!

fast feedback

Great communication and help alot
Gentlemen, Good Afternoon, 1st thank you again for the Egyptian Musk Oil and 2nd, last we spoke i said I had gotten a battery for my watch from a independant jewlery stand there, leaving w/a battery that has a defect. Watch running a bit slow. I dont have TIME to come back , please if you have a moment as you walk by, make a comment. Thank You,
Support is good, responding

Fast response

Good Job % Nice Product
Fast response, quick support giving us peace of mind. Thanks Hazel.

Helpful for woth my connection problem

The Best Broker i use sience 2017
Good Response 😊

make profit easy with CXM
Kerennnn sangat membantuu pokoknyaa Mantapppppp
Good service

Good service and helpful.

Fast service
