235
Reviews
As par client demand service very nice service
Support klient yang sangat responship . The Best lah cxm
Do not invest your money here!!!! I got ripped off Thankfully “ 𝐒𝐚𝐟𝐞 𝐫𝐞𝒄𝒍𝐚𝐢𝐦” was able to retrieve my £47,000 without any problems and delay
I opened MT4 account through an CXM IB, deposited ~4,000 USD to trade XAU/USD pair in 5 days, as he told me the gold has a potential upside. My Buy trades were placed during the crazy uptrend of 2025 Oct and brought good profit. And suddenly they were all flagged "Toxic Flow" and all of profit was taken by the broker. They said my account was "suspected to use some kind of toxic or latency EA" that "bring profit immediately after entering the position". Despite the fact that I hold the position for a long time and was facing large drawdown before taking profit, the broker didn't care. In their report, because my position go to profit few seconds right after being entered, it was suspected to be toxic, no matter if it lost or win, no matter how long it was held or what uncertainty it might face. They intentionally ignored the fact that all of my trades are not scalping or HFT, and suffered a big drawdown before hitting target, and the early advantages they thought I tried to get through EA (in which I didn't) are nonsense. All they rely on is a kind of "decay chart" that they internally build. They showed me that chart and drawn conclusions after analyzing my only 10-trades-in-3-days, no more explanation. When I told them there are critical issues in their report (too few events for a statistical significant, ignoring many facts before drawing conclusions…) they refused to explain and no more talk. They think their decay model that analyzes only 10 trades is enough to have a final conclusion. So I wonder when clients trade on this broker and have profit, can they withdraw money? I am really disappointed and definitely not to recommend this broker. This is my first and also my last time with CXM. If any of CXM staff want to verify my story, here is my MT4 account: 10012678 I know after this review, there will be their staff show off and talk nice words but it will not change my impression about their unprofessional attitude in terms of risk management and customer service. I will bring this case to other community to warn traders about this broker, anyone who know how to sue them, please help. They need to know a lesson on how to properly talk with clients.
The support staff (elsa) was very helpful and friendly. Manual verification done smoothly. Thank you!
The closing of the order did not meet the set point, which caused the profit to be damaged.
CXM Direct shows its true face the moment you start making money. Like many other so-called brokers, CXM Direct acts as a market maker. That means they take the opposite side of your trades — your losses are their gains. As long as you’re losing, they’re more than happy to keep you around. But once you start winning consistently, expect the walls to close in. That’s exactly what happened to me. After a period of steady profits, CXM Direct blocked my account. No warning, no valid explanation — just locked out. My funds were suddenly inaccessible. Withdrawal requests? Ignored. Customer support? Useless. All I got were canned responses like “we have forwarded your request to the relevant department,” with no follow-up, no accountability, and absolutely no resolution. I have all the records to back this up. My trades were clean, my methods were legitimate, and I broke no rules. The only thing I did wrong, apparently, was to make money. It’s now crystal clear: CXM Direct is not interested in long-term relationships with profitable traders. Their business model thrives on clients losing money. And if you stop playing along, they’ll shut the door in your face. Don’t trust them. Don’t be misled by fake positive reviews. If you care about your capital and your trading future, stay far away from CXM Direct.
Excellent customer service Support Deserve 5⭐ Rating
Deposit and withdrawal so fast
Very good , very help
Support well
Proof of slip provided.thanks
The company is really great, good customer services, quick responses
Memuaskan untuk selesai Kan masalah
Very fast respons
I did not get my refund
VERY KINDLY AND GREAT RESPONSE 😊
Too good plateform for forex trading and support team will also help to solve problems
Very good support.
The website very easy to go through