QuantumFX (General Branding) EN

ATFX customer reviews

Updated: July 24, 2026
ATFX
Views930
Summary
Customers report a mix of very positive and very negative experiences with the broker. Many praise fast deposits and withdrawals, a user-friendly website, smooth onboarding and helpful, knowledgeable staff (frequently naming Kagiso Chidi, Noxolo Filifani, Hlonelwa Sobhoyisi and Zaakirah Duarte) who provide clear explanations and quick support. Several users successfully converted and withdrew profits from no-deposit or small-credit bonuses after strictly following written bonus rules (examples cited: no scalping, trades longer than 2 minutes, max ~0.10 lots per trade, minimum total traded volume around 0.50 lots, and withdrawal caps such as $100–$300). However, multiple serious complaints describe blocked or revoked funds, long unresolved compliance issues, closed support tickets without answers, inconsistent or slow WhatsApp/live-chat response, perceived false advertising, spam emails, and abrupt changes in conditions that prevented withdrawals; one IB reported more than $4,000 in blocked rebates and escalation to senior management. Experiences are inconsistent: some long-term clients report flawless service for years, while others call the broker the worst they’ve used and warn others to stay away. Overall the broker gets high marks for individual staff and successful bonus withdrawals when rules are followed, but there are recurring and significant concerns about transparency, customer support responsiveness, compliance handling and occasional account/funds disputes.
Avishek Barman roy
13.07.2026 | 01:41

I am not a expert Business person who trades Regularly but my experience have been pretty Satisfactory and this is the Best trading platform i have come across.Everything at one place, exactly gives all the feaurures and Facilities required

Lisakhanya Eloff
01.07.2026 | 21:30

Thank so much Noxolo for the information

customer_pillar
01.07.2026 | 20:36

Noxolo Filifani was great help and resolved my query very well, she is great asset to your organization.

Ninh Truong
27.06.2026 | 19:55

This company is suck, spam email too much. Stay away this company

Monde J Mpofu
24.06.2026 | 14:07

Very helpful thank you for information Noxolo

Ale
21.06.2026 | 14:21

This has been, without question, the worst experience I have had with any broker in more than five years of working as an IB. I was persuaded to move clients to this broker from a Manager, and generate business based on representations made by management. After clients were onboarded and rebates were generated, new conditions and restrictions suddenly appeared. As a result, more than $4,000 of our IB rebates are currently blocked and cannot be withdrawn. Even worse, my clients have faced withdrawal issues and have received no support. Support tickets are being closed without any answers, and we have been waiting for meaningful responses for more than two weeks. The managers responsible for my account, have shown an alarming lack of professionalism. Communication has been extremely poor, and when problems arose, they simply disappeared instead of taking responsibility and providing support. The issue is not only the blocked funds. It is the complete lack of transparency, accountability, and respect shown toward both clients and IB partners. A formal complaint has already been escalated to senior management. Unless this matter is resolved urgently, further action will be considered. Extremely disappointing and deeply concerning experience.

monwabisi msila
19.06.2026 | 13:12

Great service Hlonelwa soboyisi

Aphiwe Sengilanga
18.06.2026 | 18:18

I had a great experience with ms sobhoyisi,she was a great help , very calm and friendly

Yashvik Udraj
26.05.2026 | 14:33

I’ve also traded a no deposit bonus account back in January pushing 50 dollars into more than 400 dollars profits and once it’s time to withdraw compliance shows why atfx is below average broker.Ive been into contact with them for more than 5 months and still they can’t give me a response to as why my funds have been revoked . I kindly advise anyone using this broker to be aware of such things where funds just disappear from your wallet

Whitney Christians
18.05.2026 | 14:58

Had colleagues sign up & they had Zaakirah Duarte as a consultant & once again she did the things! Thank you for always taking your time to explain everything thoroughly. No question left unanswered. Sign up process was made easy, great customer service. Thank you!

Nandiswa
14.05.2026 | 17:21

Excellent service with... Hlonelwa Sobhoyisi..Thanx you much appreciated..

Sinovuyo Tyatyaza
13.05.2026 | 23:41

Super fast deposits and withdrawals. Mr. Kagiso Chidi also made the onboarding process so easy and seamless. I would definitely recommend this broker.

Zanele
13.05.2026 | 15:36

Thank you so much for the help and clarity.

Xolani
12.05.2026 | 16:00

Great experience so far. It was CPI today at 1430 and I expected an Off Quotes error message while executing but there wasn't any which I really appreciated. The website is also great and easy to use

Lerato
12.05.2026 | 11:11

Thank you so much Hlonelwa for the great service.

Siyamthanda Mrawusi
08.05.2026 | 12:18

Thank you for assisting me Noxolo Filifani, the information was very helpful.

Buhle Mbali
05.05.2026 | 18:07

I received excellent and fast service.

customer
02.05.2026 | 11:29

Thank you so much , the service is really great I’d also like to that Kagiso specifically for his assistance

Philasande Myolwa
01.05.2026 | 21:52

Wonderful experience, Kagiso was amazing. Highly recommend

customer
29.04.2026 | 11:30

Outstanding service

H Tran
17.01.2026 | 23:52

They suspended my partner’s account because we are not on the same level. He is at level master 4 and myself at level 1. After we accomplished the task. They said we are not on the same level and said we should enquired about it first. It’s just an excuse to take our money. Now we both can’t take out our money. So people read the final print otherwise your account will be suspended and cant cash out your money.

Dzangalelo Mandiwana
12.01.2026 | 16:15

SCAM ALERT people i repeat SCAM ALERT false advertising no licenses and no recognition scam I tell you I tried and I was so fedup

Consumer
12.01.2026 | 14:50

They seem to be stealing people’s Identities (KYC) this is a scam not a legitimate broker, stay away

Paul Ghosn
12.01.2026 | 10:49

Great customer service and swift withdrawals

Makhehleni Malindi
07.01.2026 | 15:59

I honestly think these guys are a scam. It's been almost three weeks and I still haven't received the NDB. Why advertise something and not deliver? They don't even respond to emails mxm.

Priscilla Masego Pooe
06.01.2026 | 10:54

There's something seriously wrong with these people. Why advertise something and end up not delivering? I registered and my account has been fully verified yet I have not received a NDB. I sent them and email and they don't respond, aii suka! How do I even deactivate my account?

Lindie Sangweni
27.12.2025 | 14:30

My account has been fully verified but I have not yet received the NDB, though some people received it immediately. How does this work exactly? Here's my account ID: 2800038534

Essam Aljuneidi
25.12.2025 | 12:22

Bad on Jordan I am writing to express my deep frustration and formal objection regarding the sudden closure of my account (registered under my wife's name), which I have been using for a long period to market your services and build a solid customer base. ​After consistently generating successful leads and reaching a point where I was earning substantial commissions, the account was terminated without any prior notice or clear justification. The only explanation provided was a vague reference to the 'Compliance Department.' ​I find this treatment highly unprofessional and unfair. All the clients I brought to your platform remain under my username, yet I am now being deprived of the commissions I earned through my hard work. There has been no transparency, no assistance provided to recover the account, and no effort to protect my rights as a partner. ​I request a detailed explanation for this closure and an immediate review of my case to restore my account and the commissions owed to me

lifalethu doroba
08.12.2025 | 17:04

I'm impressed with the way I was assisted after some hick ups. Guy by the name Caleb called and assisted me all the way. Started trading now. Keep this up ATFX.

William James
05.12.2025 | 04:26

Terrible experience, I traded the $50 bonus, first they said I must meet the required lots of 0.50 I met them then they changed and said I must meet a 2 round lot requirement they trying their best to sabotage you. Don't sign up for this broker.

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