Accuindex customer reviews

Updated: March 21, 2026
Accuindex
Views517
Summary
Reviews about Accuindex are mixed. Many users praise the broker for its easy-to-use platform, fast execution, and responsive customer support, often mentioning representatives by name and describing positive experiences with trading and withdrawals. Some clients highlight the simplicity of the website, the professionalism of the staff, and recommend the broker to others with confidence. However, several users report serious issues, especially during high market volatility. Complaints include failed stop-loss executions, manipulation of entry points, slippage during news events, unresponsive support, and dismissive handling of loss-related inquiries. One trader described significant difficulties with withdrawals and lack of communication until formal complaints were filed with regulators, after which the issue was eventually resolved. While some consider Accuindex one of the best brokers for service quality, others warn about reliability and transparency problems, particularly regarding withdrawals, trade execution during volatile periods, and inconsistent support responses.
Susan
16.01.2026 | 09:09

Zent ri Coups rescued me from financial disaster and restored my lost money.

hala Abdullh
25.11.2025 | 10:42

I requested a bank withdrawal on the 6th of this month, and until now my money has not been transferred. Every time I contact support, they tell me ‘the transfer is completed’, but nothing has been received. This is unacceptable and unprofessional. I will escalate this case to the regulators. Traders, be careful

Elhaj
02.11.2025 | 11:39

Imagine getting high spreads 4 pips on EurUSd and 1$ spread on Gold with no reason. Awful experience.

Luis Fernando Braga Bassan
08.10.2025 | 15:08

October 8, 2025 I started trading with Accuindex in August 2025 and initially deposited around $22,000. After trading, my account reached about $27,000 to $28,000 in total balance. During the process, there were already issues regarding my profits — the company questioned some of my trading gains and attempted to deduct part of them. After I challenged this, they partially reduced my profit but confirmed the account balance. I then requested two withdrawals of $10,000 each. The first withdrawal was successfully paid, but the second one — approved on September 29th, 2025 — has never been received. Despite multiple emails and support tickets (Ticket #16258 and #16371), I have not received any response or blockchain confirmation for this transaction. Accuindex’s system shows the withdrawal as “Approved,” yet the funds never arrived in my crypto wallet. This situation is very concerning, as I have no confirmation of payment, and communication from both my account manager and the support team has completely stopped. I am now worried that, in addition to not paying my profits, Accuindex might unilaterally hold my funds. I’m sharing this review hoping that Accuindex will address this matter transparently and process my pending withdrawal as soon as possible. I will gladly update this review if the issue is properly resolved. Kind regards, Fernando Bassan Update – October 10, 2025 After my previous review and my formal complaints to regulatory authorities (FSC Mauritius and CySEC), Accuindex processed my pending payment. Shortly after that, I tried to make another withdrawal via cryptocurrency — the same method I used for my deposits — but the option was suddenly removed from my account. After I raised the issue again, the crypto withdrawal method was finally re-enabled. Today, I have submitted a new withdrawal request using the same method and I am now waiting to see if it will be paid promptly and without any further issues. If everything goes well, I will update my review once again to reflect the final outcome. However, if any further delay or problem occurs, I will reopen communication with the regulators. Kind regards, Fernando Bassan

Muhammed Q
09.04.2025 | 11:34

I love Accuindex

james albelaty
03.04.2025 | 14:47

The best app to use Helpful customer support I advise you guys to use this Broker Best customer support name (Ahmed) +(Maram)

Batool
26.02.2025 | 02:15

Nice mmmmmm

Hasan Ali
07.01.2025 | 09:16

Amazing platform, a very nice and helpful customer support

Mufeed Siaj
16.12.2024 | 12:13

great experience

Mousa Z
27.11.2024 | 02:23

Good good good

bashar doghmosh
19.10.2024 | 10:10

My experience, in all honesty, I have dealt with many companies, but I have not found a better company than this one in terms of dealing and speed of response. It is an excellent company and I advise everyone to deal with it.

Hamza Shelbayeh
18.10.2024 | 09:26

This broker is amazing and one of the best companies, especially Yasmin. I highly recommend them.

Hope TBN
18.10.2024 | 05:38

Hi every one,it is about 9 months of trading with accuindex,it was all good until about 2 month ago,the broker has strated playing with entry points and stoplosses and sever slippage in High Volatile News,i dont know what is going on with this broker but it was one of the best brokers for fast execution and firm entries and stoplosses for news times but now... becareful of your trading during news times,the support will not help you any more and will tell you(( Dont have any open trades during news time))

Bassam Kanber
16.10.2024 | 11:43

I had a stop-out during a news event due to high volatility, which Accuindex failed to execute properly. They claim they can't guarantee Stop-Loss execution because of price availability from their liquidity providers. But isn't that their job—to protect clients during volatility? The email I received was dismissive, lacking any real help or concern for the loss I suffered. They simply blame "market conditions" and their "STP model," yet provide no solution or meaningful support. Customer care was nowhere to be found, just an impersonal excuse. Traders should be able to trust their brokers, especially during high-risk periods. Accuindex let me down when I needed stability the most. I would advise anyone to reconsider trusting them if they care about proper risk management and decent customer service.

customer
02.09.2024 | 09:43

I give the experience 10/10

Melika
31.08.2024 | 08:08

I emailed a request to deactivate and delete my user account, but no follow-up was done. I am really sorry that no one is following up

customer
10.07.2024 | 21:59

It give me your account is residence

customer
08.07.2024 | 23:37

Free good good good

customer
05.06.2024 | 22:55

Good support

customer
22.05.2024 | 21:21

Great platform and CC rep.

Sheryar-Surya
22.05.2024 | 16:12

Our business terms n relationships and commitments with brother Ali-Khateeb

customer
17.05.2024 | 13:01

I like how the website structure is simple and you can navigate everything easily.

customer
06.05.2024 | 16:27

Easy and fast

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