XM (xm.com) customer reviews

Updated: November 18, 2025
XM (xm.com)
2018
Summary
Reviews about XM are highly mixed. A few users report positive experiences, mentioning improvements in the platform, such as a more user-friendly app, faster profit withdrawals, and smooth transactions. However, the majority of reviews describe serious issues, primarily involving delayed or denied withdrawals, unreturned deposits, erased profits, and poor customer support. Many claim that XM repeatedly requests documents but fails to resolve cases, often citing “investigations” as an excuse. Numerous users label the broker a scam, accusing it of manipulating trading conditions, freezing accounts after profitable trades, and blocking or canceling withdrawals citing vague “terms and conditions” violations. Several reviews also report problems with crypto deposits, where funds sent in Bitcoin or Tron were not credited or returned, despite blockchain proof. Overall, while a small number of clients report satisfaction, most describe XM as unreliable and untrustworthy, warning others to avoid depositing money with the broker.
Saroj
27.10.2025 | 05:55

Good experience. very nice trading platform

Lrik
26.10.2025 | 20:36

I traded during the CPI news on October 24, 2025, and made a profit of USD 1,037.31. Suddenly, my XM account (410236703) was blocked without warning, and the company refused to release my profit, claiming that I logged in from two devices. However, I only used one trading account — just for monitoring, not manipulation. I have already submitted an official complaint to CySEC regarding this issue. I hope XM reconsiders this case and treats its clients fairly.

Pulkit sharma
25.10.2025 | 15:38

This company cant improve.... if you are making loss its good for the company.... and if you do profit and ask for withdraw they simply say... you violate our terms and conditions... your account gets closed.... I made a trade on 24/10/25 just before cpi data... of 1100 dollar and earned 3682 profit.... but they rejected my withdrawal and said you are violating our t and c..... shit company fraud company dont go for it..... And if anyone from xm is reading this be ready for the consequences... i was in urgent need of that fund because my father is in icu.... My name is pulkit sharma My account no. #351760828

Rod
24.10.2025 | 15:42

I lost money to what appears to be a crypto deposit scam. DO NOT use Bitcoin or any crypto with XM. I made a Bitcoin deposit on October 16th. Sent two transactions to complete the full amount. Both confirmed on blockchain. Their system glitched and didn't recognize my second payment - their error, not mine. Spent over a week going back and forth with support, sending them proof over and over. Finally they tell me my money is "lost" and "irrecoverable" and falls "below minimum recovery threshold." Are you kidding me? I literally tracked my Bitcoin on the blockchain. They received it. They moved it to their main wallet that holds MILLIONS. My money is sitting in their wallet right now. How is that "lost"? Their payment processor AlphaPo even sent me a refund email. I clicked the button over a week ago. Still shows "refund in progress" but I've gotten nothing. So which is it - is my money being refunded (like AlphaPo says) or is it "lost forever" (like XM says)? When I show them blockchain proof they have my money, they just ignore it and copy-paste the same corporate nonsense about "technical limitations." This feels like a scam. If their system messes up your crypto deposit, they just keep your money and claim it's "lost" - even when you can prove they have it. I've used other brokers and they handle this properly - they either wait for you to complete the payment or automatically refund if it fails. XM just takes your money and makes excuses. Stay away from crypto deposits with XM unless you want to lose your money. I have blockchain proof they have my funds and they still won't return it.

Noormuhamath
24.10.2025 | 15:25

Great pleasure

Manoj ajmera
24.10.2025 | 08:50

I am very disappointed with XM's withdrawal handling. My xm id number is 321255426 I made a withdrawal of 1800 USD on [ 14 Oct) but till today, I have received only 1000 USD. The remaining 800 USD is still not credited to my account even after 10 days. XM's support team keeps giving the same response - "Please wait, it's under investigation" - but no clear transaction reference or proof has been provided. I used bank transfer for withdrawal, which XM allowed earlier, but now they are not giving any proper explanation about where my funds are stuck. If this issue is not resolved soon, I will have to consider moving to another regulated broker with faster and more transparent payment systems

Liee
24.10.2025 | 06:56

This broker is a scammer i deposited 200usd using TRC20 crypto currency option on deposit made a profit of 310usd but cant with draw using the same method why??? secondly am only allowed to with draw wat i deposited the 200usd thru a bank or card and its 16 days no money has been paid and cant withdrraw the profits i made dont risk yo money here try other brokers

LAHIRU RABUKKANA
23.10.2025 | 11:19

My xm account number is 85876884. I deposited $100 on the 17th of this month. I made a profit of $1084. I then requested a full withdrawal . After that, xm broker has removed all my profits. I have not received any email yet. Only the $100 I deposited has been returned to my mt5 account. Nothing has happened to my $1084 profits. I have contacted customer service 3 times about this. They have not helped me at all. They are ignoring this by saying that you will receive an email about this. It has been 3 days now. Nothing has happened to my money. They have scammed my money. Think twice before depositing money with this company. If I get my money back, I will remove this.

nicole nicole
23.10.2025 | 11:07

Is now over 30 days they keep holding my funds.. iam writing this review about this trading platform. When you keep winning they won't pay you be aware. They ask for documents which i send long ago but whenever I texted them they keep saying they are working on. I have seen many people complaining also.. this is worse FOREX BROKER TO BE USED.. THIEVES

Chandana Rathnakumarahmc
23.10.2025 | 00:53

Beg scam treding brokar,No one should deposit money for this.

lovepreet singh
22.10.2025 | 17:51

Use to get withdrawal very fast but now its nothing like that ll stop trading with xm...only used it because of fast withdrawal even spreads are huge but no more now

Abdul Razzaque
22.10.2025 | 17:43

XM has a great network to steal your money, they will contact you in the name of managers etc in order to impress you and there is their catch. XM have a rule withdraw the exact amount you deposited, bro what about profit ? That's to comply with money laundering rules they will tell you and will never pay a single penny of profit. Be careful with this biggest scam. Upon further investigation I have found that XM has a team of people who run so called free trading academies. People who learn trading from them are forced to create account under their IB and then tell to trade flowing the signals provided by academy. The signals contain setups which are fixed to when price has to go in the opposite direction and all the people result in to loss, XM reportedly pay those culprits in exchange to this type of fraud and scam. Please investigate through before investing with XM, do your proper research please.

Gurue
22.10.2025 | 11:06

XM erased my profit 26.97$ and not paying back my deposit 100$ (was paid in Tron(TRX) Cryptocurrency to XM 12/09/2025, hash: 8fe2bd5b8ef4af3adcbe3f5150663ff9961226c3c757d8934ea6d75d5abdde2b in Tron Network) My account 85762395 My name PIA ANTONELLA JIMENEZ ESCOBAR XM must pay back my 100$ (in Tron equivalent) to my address TJtbfbzXhiJk45KqESVmSWC8u75tj19noV

Benzerga Abou-Bakr
21.10.2025 | 23:53

I requested a withdrawal 15 days ago, and according to their policy, it should have been processed within 24 working hours. After a long delay, the account manager finally called me and asked for some documents. I sent everything she requested, and she confirmed that everything was fine. It’s now been 15 days, and I still haven’t received my funds or any response from the team. This is completely unacceptable and feels like a scam. Be very careful before trusting this broker.

Pheh Pei Zhe
21.10.2025 | 19:59

If you profit much with the no deposit bonus, they gonna think of many way to stop you from withdrawing, pretty sure if i cant withdraw with this there gonna be alot of other problem with live real money account. Well all the 1 star review tell you everything.

damulira Henry
21.10.2025 | 12:27

Very terrible. Since May, xm never allowed my withdrawal. They always find excuse to avoid paying me. It's a scam broker.

Laziz Olimjonov
20.10.2025 | 17:42

I haven't been trading with XM for about 9 months. Still, they'vs made some great upgrades this year: - user-friendly app; - faster withdrawal of profits; - easy to deposit and withdraw.

ghost boy
20.10.2025 | 09:27

I withdraw my money in 10 Oct 506$ almost 10 day I not get my money when I massage in support they said your case is under investigation….

Neeraj Jangid
18.10.2025 | 15:44

I deposited 500$ in xm on 24/09/2025 through UPI and I sent them the bank statement 7 to 8 times but there is no response from them, rather I sent the copy of the bob complaint as well. xm is 101% scam. They are saying that no money has come to them but it is clearly visible in my statement 7-8 times that the money has been sent. I tried my bank as well, the money has gone to them and their live chat is also useless. One thing, there is no limit on their deposit time. No one should deposit their money in xm.

Michael Joe
18.10.2025 | 03:47

Smooth withdrawal and a few minutes you recieved

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