200
Reviews
Xlence did not refund my money xlence broker scam
I recently decided to close my account with Xlence and I attempted to withdraw my funds. Unfortunately those funds slightly exceeded my original deposit and this caused a series of problems: a) the "withdraw" button on the webpage was disabled; b) attempts to seek support led to no less than 5 emails to different members of the so-called support team, none of whom seemed capable of understanding, let alone solving my problem. Luckily, I had spotted on Trustpilot the address consumerexperience. I duly sent an email to this address, once again explaining my predicament. At last, I was given a sensible explanation, instructions on how to withdraw my money and an apology for the frustration experienced up to that point. All seemed fine until I realised that my credit card had been replaced by my bank and now I needed to inform Xlence that they would need to take this into account. All the frustration of dealing with frontline support was repeated, their responses to my emails once again revealing their unwillingness or inability to deal with the situation. At one point their reply was so abrupt as to be quite offensive. But, once again, consumerexperience came to the rescue and I am glad to say that funds have now been successfully returned to my credit card account. Trading with Xlence, in my opinion, is perfectly fine. The performance of their execrable support team, on the other hand, is bound to put off any would-be investor. Thank goodness for consumerexperience which, curiously, is kept very secret by Xlence and only revealed, it would seem, to readers of Trustpilot.
Thanks to FLÍR ZIÑƘ LÉS, I retrieved my $47,200 without any trouble at all
Avoid this broker is a big scam, they are thieves!!! thankfully “ 𝐒𝐚𝐟𝐞 𝐫𝐞𝒄𝒍𝐚𝐢𝐦” really saved me up from the hassle of this scammers. Highly recommended…
I want to withdraw my money but there is no option to fill in your credit card number. So I contacted the support but they don't get it either. I tried to withdraw the money a few times but it declined always. Now I am waiting for an answer of the supportteam
Not even 1 star, the thieves accused me of illegal trading, which is a blatant lie and closed my account , took all my hardearned profits of 750 euro!!! IF any illegal trade was done, I like to hear which one and when and why. If I broke any law I'm willing to lose that trade profit. But not so with Xlence, they just decided to take ALL my trades and grap ALL the money!!! Taking them to court for sure don't ever begin any cooperation with these criminals, they'll rob you and leave you clueless as to what law you have broken. Below a copy of their email, no details no clarification on which trade and what was done wrong at all. Just a whole lot of text not explaining anything to the client why and how, they have committed theft of funds and will be on legal notice soon by our lawyers. If you read this as a client of Xlence, GET OUT ASAP. I'm in contact with other victims as well who had similar experiences and were robbed of greater amounts. We're joining forces to bring this corruption to court and expose them. AVOID THEM Dear Client, After conducting an investigation on the trading activity of your account, we have reached to the below conclusion: Your account was trading on price disparities with the purpose of benefiting from a possible pricing arbitrage to the Company's detriment. This comes as a violation of our Trading Terms and Conditions to which the Client has to comply with before opening an account with the Company. At this point we would like to draw your attention to Paragraph 7.22 and 32.4 of the Trading Terms and Conditions: 7.22 Internet, connectivity delays, and price feed errors sometimes create a situation where there is price latency on the Electronic Systems such that there is a disparity between the Company quoted prices and current market prices for short periods. Client expressly acknowledges and agrees that it shall not execute Transactions with the Company that rely on price latency arbitrage opportunities either by using additional functionalities/plug-ins (i.e. Expert Adviser, etc.) or by any other means. If the Client acts in contravention of this clause the Company reserves the right to (i) make corrections or adjustments to the relevant Transaction execution prices to reflect what would have occurred had there been no price latency arbitrage; and/or (ii) cancel all the relevant Transactions; and/or (iii) terminate without notice the Client’s Account with the Company; and/or (iv) charge an administration fee equal to 10% of the deposited funds, with the maximum charge set at $200 or deposit currency equivalent. 32.4 The Company may terminate this Agreement immediately without giving five (5) business days written notice, and the Company has the right to reverse and/or cancel all previous transactions on a Client’s account, in the following cases: (a) The Client involves the Company directly or indirectly in any type of fraud, in which it places the interests of the Company and/or the Company’s clients at risk prior to terminating this Agreement. (b) The Company have grounds to believe that the Client’s trading activity adversely affects in any manner the reliability and/or smooth operation and/or orderly functioning of the Trading Platform. It can be clearly seen that from the sample trading activity in the table below, when comparing the price of the executed trades with the prevailing market price at that time, there is significant price deviation in your favor. Having said the above, we will proceed with the below action: -Reverse any profits generated as a result of the breach of our Trading Terms and Conditions coming from account.
They reduce trading conditions when you are profitable - such as increasing spread on instruments to make sure that they win and you lose. Also the process for withdrawing is a disaster. It's been over a week now with chats almost daily to their support team who confirm the withdrawal is occurring yet they continually get 'internally denied' without ANY reason or communication. Even after requesting confirmation by email of the withdrawal that they say is happening they didn't follow through.
Not give withdrawals avoid this broker
If you ever come across this company Xlence, RUN. The company does not live up to its name. In any kind of way. Yes, when you want to deposit money, they are quick. Real quick. BUT. The soon as you want to withdraw your deposit - after being maliciously suspended for things you don't even know what means (arbitrage, time difference in prices, tooling etc. etc.) some staff members in customer service write than you can - of course - take out your deposit (which is mine). Whereas other staff members write that I cannot take out the deposit due to suspension. I am furious!. One could have a silent wish that companies such as Xlence will be shut down in the near future.
I HAVE PROFIT FOR HOW MANY DAYS AND THATS PROFIT I TRADE MANUALLY, DONT ACCUSE ME FOR THIS "YOUR TRADING ACCOUNT WAS CLOSED DUE TO THE USE OF PRACTICES NOT PERMITTED UNDER OUR CLIENT SERVICES AGREEMENT", BECAUSE I TRADE FOR THE SIGNAL SEND OF MR. LAR. YOUR COMPANY IS SO UNFAIR THAT YOU NEVER MAKE INVESTIGATION, YOU DIRECT ACCUSE YOUR MEMBER FOR DOING SOME TRADING PRACTICES!!!! WHAT KIND OF PRACTICES YOU ARE REFERRING FOR!!!!! I TRADE ACCORDING TO THE MARKET EXECUTION, BUY AND SELL. YOU'RE ONLY MAKING SOME EXCUSES AND REASON TO TAKE THE PROFIT OF YOUR MEMBERS WHO TRADE BY THEMSELVES. XLENCE, T4TRADE, AND TRADECO LIMITED ARE ALL THE SAME SCAM AND FRAUD OPERATION. THEY KEEP REBRANDING, BUT THEY CONTINUE THE EXACT SAME PRACTICES, WRONGFULLY ACCUSING TRADERS OF “ARBITRAGE,” FREEZING ACCOUNTS, REFUSING WITHDRAWALS, AND GIVING PLAYERS ZERO CHANCE TO DEFEND THEMSELVES.WHEN THEY SEE YOU ARE HAVING PROFIT THEY WILL SUSPEND THE ACCOUNT ACCUSING ARBITRAGE THEY CLAIM THEY ARE REGULATED BY THE SEYCHELLES FINANCIAL SERVICES AUTHORITY (FSA) WITH LICENCE NUMBER SD029 UNDER THE COMPANY TRADECO LIMITED, BUT THIS IS MISLEADING AT BEST. MULTIPLE REGULATORS INCLUDING THE FINANCIAL CONDUCT AUTHORITY (FCA, UK), AUTORITÉ DES MARCHÉS FINANCIERS (AMF, FRANCE), COMISSÃO DO MERCADO DE VALORES MOBILIÁRIOS (CMVM, PORTUGAL), COMISIÓN NACIONAL DEL MERCADO DE VALORES (CNMV, SPAIN), AND FINANCIAL SERVICES AND MARKETS AUTHORITY (FSMA, BELGIUM) HAVE ALL PUBLICLY WARNED INVESTORS THAT THIS COMPANY IS NOT REGULATED TO OPERATE IN THEIR TERRITORIES. DOCUMENTS, ADDRESSES, AND EVEN DOMAINS DON’T MATCH FSA RECORDS, SUGGESTING POSSIBLE IDENTITY MISUSE.
PLEASE BE AWARE FOR THIS. NOTE: THIS MESSAGE FROM XLENCE: Thank you for your feedback. At Xlence, we believe that clarity and guidance are key to building confidence, and we value the opportunity to address your concerns directly. Your trading account was closed due to the use of practices not permitted under our Client Services Agreement, as previously communicated by our Support team. This decision was made strictly in accordance with the policies that ensure fairness and transparency for all traders. It is important to note that while profits obtained under these conditions have been cancelled in accordance with our Terms, your initial deposit remains fully available for withdrawal. The funds you originally invested have not been withheld. We encourage all clients to review the Client Services Agreement before trading, as this provides the foundation for a clear, secure, and fair experience. If you would like any further clarification, please do not hesitate to contact us. Our team will be happy to assist you with expert and approachable guidance. At Xlence, our focus is on empowering traders with clarity and confidence throughout their trading journey. HELLO XLENCE!!!!! I GOT MY PROFIT 1000 DOLLARS AND I DEPOSIT 1000 DOLLARS AND I GOT PROFIT WHICH I TRADE MANUALLY, AND THAT PROFIT YOU TOOK FROM ME IS MY OWN TRADE ITS MANUALLY WHICH I FOLLOW THE SIGNAL GIVEN FROM THE COMMUNITY GROUP. I TRADE MANUALLYYYYYYYYYYYY. YOU PURPOSELY SUSPEND THE ACCOUNT OF YOUR MEMBER WHICH YOU SEE HAVING PROFIT AND YOU WILL MAKE REASON THAT THE MEMBER MAKE SOME TRADING PRACTICES WHICH NOT UNDER THE COMPANY POLICIES!!!! ITS RIDICULOUS. PLEASE PLEASE PLEASE GUYS DONT EVER USE THIS XLENCE BROKER!!!!! ONCE THEY SEE THE ACCOUNT GROWING WITH PROFIT, THEY WILL START TO MAKE PROBLEM WITH YOUR WITHDRAWALS AND WITH YOUR INTERNAL TRANSFER AND AFTERWARDS THEY WILL MAKE REASON THAT YOU NOT ABIDE THE COMPANY RULES AND THEY WILL AUTOMATICALLY SUSPEND YOUR ACCOUNT. THIS IS THE XLENCE WORK!!!!!!!! BEWARE OF THIS SCAMMER.....DONT REGISTERED IN THIS XLENCE BROKER GUYS PLEASE BE AWARE
Xlence, T4Trade, and Tradeco Limited are all the same scam and fraud operation. They keep rebranding, but they continue the exact same practices, wrongfully accusing traders of “arbitrage,” freezing accounts, refusing withdrawals, and giving players zero chance to defend themselves. They claim they are regulated by the Seychelles Financial Services Authority (FSA) with licence number SD029 under the company Tradeco Limited, but this is misleading at best. Multiple regulators including the Financial Conduct Authority (FCA, UK), Autorité des Marchés Financiers (AMF, France), Comissão do Mercado de Valores Mobiliários (CMVM, Portugal), Comisión Nacional del Mercado de Valores (CNMV, Spain), and Financial Services and Markets Authority (FSMA, Belgium) have all publicly warned investors that this company is not regulated to operate in their territories. Documents, addresses, and even domains don’t match FSA records, suggesting possible identity misuse. Claims of legitimate licensing don’t matter when you cannot withdraw your profits and the broker refuses to explain accusations. Arbitration claims are vague, evidence is never provided, and any guarantees are promptly erased — often tied to “price latency” excuses. Meanwhile, deposits are accepted instantly but withdrawals drag on indefinitely. ⚠️ Final warning: Xlence is Tradeco. Tradeco is T4Trade. They are the same entity behind multiple rebrands and the same scam complaints. Don’t trust them with your money — once you’re caught, you’re trapped. Check T4Trade's Trustpilot you can see it's the same issue, it's all fake reviews for the good reviews! Edit: Reply to Xlence: Look at your reviews, everyone has the same experience, when the trader is profitable, you close the account and accuse them of arbitrage so you don't have to pay them. You don’t respond to emails, and your customer service is unprofessional and unhelpful, which reflects poorly on the company. That’s the main reason this review is here on Trustpilot, because you are not willing to deal with or resolve issues. If matters were properly handled, explained, or resolved, there wouldn’t be any bad reviews. My review will stay here as a warning to others, so they won’t have to experience the same thing and will think twice before using you as a broker.
As an amateur trader. The interface, team and services put together by Xlence have been amazing. The consistent catch-ups and mentoring of Michalis Christodoulou are not comparable. To new traders like me, don’t be too fast, get to know what you want and engage with the team to on any form of guidance.
My name is Aleksandrs Rumjancev, and I am warning everyone: DO NOT trust Xlence (Tradeco Limited, Seychelles license SD029). This is not a broker — it’s a scam operation disguised as a trading platform. I deposited 1,075.17 USD into my account (ID: 552703) — my hard-earned money. I did not make any profit. I didn’t even trade aggressively. In fact, I barely traded at all because the platform was unusable: Extreme order execution delays, Ridiculously wide spreads, Constant technical issues that made fair trading impossible. All I wanted was to withdraw my own deposit — nothing more. But instead of letting me do that, Xlence silently wiped my entire balance to zero and claimed I had violated their vague “price latency arbitrage” clause. When I asked for proof — specific trades, timestamps, technical logs — they sent a generic, copy-pasted response saying the decision is “final” and “will not be reversed.” No evidence. No transparency. Just theft dressed up as “compliance.” I have full screenshots from my client portal showing the unauthorized –1,075.17 USD “correction,” and I have their written confirmation that they refuse to return my money. This is not a mistake. This is intentional fraud. They lure clients with promises of fast trading, then trap their funds and invent excuses to steal them. Their “regulation” by the Seychelles FSA is meaningless — it offers zero protection to real people like me. Xlence doesn’t trade — it preys. Xlence doesn’t serve clients — it steals from them. I am now filing formal complaints with international regulators and will continue exposing this company everywhere I can. If you’ve been scammed by them too — speak up. Silence only helps the thieves. — Aleksandrs Rumjancev
Not licensed in the uk - luckily I read reviews before depositing any money. Account sitting there a week and someone has changed my password already so be very careful with your capital!
I’m pretty satisfied with the conditions and also with their IB program. Withdrawals are not instant, but they come in a fair time, no extra hassle. No complaints so far, trading conditions are fine. Profit gets paid without delays, same with IB payouts — no problems at all. For traders who trade in plus, this broker will work.
I made a total profit of USD1k on my account on 18th Sep and I tried making a withdrawal. On the following day, the system sent me an email, mentioned that I took advantage of price deviation, deduct all my profits, and suspended my account immediately. Now the Brand Manager and the Senior Account Manager don't want to reply my whatsapp message after 3 days. There is no response on my email as well. Update 26th Sep 2025: Still no follow up actions from XLENCE. So if I make a profit on your app, I'm cheating. And if I make a loss, you will take my loss immediately. Can you please explain the logic?
I have been having live sessions with Michalis for around 2 months now and the knoweledge and learning I have gained is so valuable, it has helped me to start to set up my own way of trading and given me insights on what to look for when opening positions. Michalis is greatto talk to and happy to help answer any questions I have!
I have been following the training that Michalis Christodoulou has given me, my trades have gone from red to green. He has a huge wealth of knowledge and i would recommend any trader to make contact. Best move i have ever made, YouTube will not give you the results Michalis can