Vault Markets customer reviews

Updated: March 30, 2026
Vault Markets
Views391
Summary
Most customers praised Vault Markets for its helpful and professional customer support, frequently mentioning agents like Fatimah, Evelyn, Simanye, Tiyana, Shauna, and Candice for their quick responses, patience, and detailed assistance. Many highlighted smooth deposit and withdrawal processes, especially appreciating the broker’s FSCA regulation and reliability. However, some users expressed dissatisfaction with the new app, describing delays in withdrawals and verification, preferring the older, faster version. A few users also raised concerns about delayed payments in certain cases. Overall, the broker is seen as trustworthy, with strong local presence and attentive service, though some technical and payout issues need improvement.
Thaabiet Hendricks
18.01.2026 | 14:59

Great customer service, thank you for your great service, Simanye

adolf nkanyani
15.01.2026 | 08:33

Thank you "MLAMLI" for excellent service, fast and reliable

Billgate
12.01.2026 | 12:31

I am very excited and happy with this service I got from SIMANYE for this was the fastest and greatest service I got from vault market.I really appreciate it and thank you for everything

Slindo Maloisane
10.01.2026 | 11:58

Camerin help was fantastic, it didnt take me long to be approved and account ready to be funded. Thank you, much appreciated.

seemo
07.01.2026 | 17:16

Great broker Spreads are excellent on indices

Cheezeflow Forex
05.01.2026 | 21:43

Good service instant response on support,,,,,,good broker overall 🫂

Tendani
05.01.2026 | 11:49

Thank you Simanye for the great service

hassiem baker
29.12.2025 | 14:24

Keep up the excellent work, Tiyana. I highly appreciate your efforts helping resolve my issue. If there is anyone worthy of any form of recognition, would it be Tiyana.

Siphesihle
29.12.2025 | 10:43

Matter was resolved and assurance was given by the agent.

Stuart Beneke
28.12.2025 | 10:57

Mustapha helped me instantly with my verification, great customer service

Othusitse Monnana
26.12.2025 | 15:29

Thank you For your excellent service Simanye☺️

Isaac Nonzube
25.12.2025 | 21:46

VALULT MARKET

Bradley Ludwig
24.12.2025 | 15:48

CANDICE. was swift with response I really do appreciate your efforts in Assisting MERRY XMAS

Keneuoe Maria Kamela
23.12.2025 | 05:54

i tried taking a trade on xauusd after closing one already minutes before, it then told me not enough money when i clearly have funds in my account, i then emailed them about the issue even their website was kinda slow even when reflecting deposits,their bots gave me this lame as answer which was clearly a AI response i then withdrew my money and sent them an email telling them i am leaving the broker due to this matters i just stated they sent some stupid answer AI answer and said my trading account was inactive for months when i knew very i just made a withdrawal the day before that when i knew they are a scam and do not i repeat do not use this broker because of this i lost the chance to enter positions on XAUUSD at price point of 4182.82 now XAUUSD its at 4484.24 as of right now i am writing this review missed out on making thousands of dollars.To hell with this broker ass

Sonwabile Arthur
22.12.2025 | 16:36

Thank you for your great service, MUSTAPHA.

Rezario
22.12.2025 | 14:11

Great Customer service , sorted me out quick can always depend on vault all the way thanks again

Donthula Rajkumar
19.12.2025 | 07:58

Very poor delivery and no proper response to the customers

Nizaam Willemse
17.12.2025 | 11:30

Luqmaan sonday has been a great help from the time I asked for his assistants up until my account was sorted up and ready great service

Ridwaan
17.12.2025 | 11:13

Thank you for your great service, FAATIMAH.

Muhammed Hussein Ismail
16.12.2025 | 16:16

Nazneen has been really helpful

DJKAY BEE
15.12.2025 | 13:51

I had a good experience with Vault Markets. The platform is easy to use, and the support was very helpful. Nanzeen was professional, kind, and explained everything clearly. I’m very satisfied with the service.

Talente Mpanza
15.12.2025 | 13:19

It was great service and very fast. Thank you Chante.

Lwazi Lijane
13.12.2025 | 16:20

I liked the fact that I got the assistance that I needed but I did not like how the person that was helping me took time to get back to me

PhillSeb
11.12.2025 | 14:56

Thank you Faatimah for the exelent service and turn around time Marvelous

Jaiman Van staden
10.12.2025 | 15:14

The best aftercare service broker there is ... Waiting time on questions is less than 30 minutes ... Payment structure is smooth and withdrawal is no issue and the waiting period is less than an hour ...Mikhail that works there even responds to messages after work hours to keep your mind at ease, helping you with anything that needs to be attended to or general enquiries. Top service

Salmaan Cummings
10.12.2025 | 09:01

Really fast response and fast withdrawals

Kgodiso
07.12.2025 | 08:11

In their agreement they stated that they prohibited scalping, hedging and use of EAs while offering bonuses to attract clients is a clear sign the broker is avoiding skilled traders

DYLAN
05.12.2025 | 11:43

It's a really good customer service

Phina
05.12.2025 | 10:21

The way the customer support is responsive its unmatched tell them your issue and they will resolve within hours if not minutes ,would like to thank FAATIMAH thats the agent who helped me

Market View
14.11.2025 | 09:07

I truly appreciate Faith man. I was frustrated with a misunderstanding that I had with my account and she really tried her hardest to help me. Truly appreciated.

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