1035
Reviews
I recently opened a RAW ECN (Swap-Free) trading account with Vantage and experienced serious issues from day one. According to the stated terms, the commission fee should be USD 3.00 per standard lot per side, however Vantage charged me USD 7.00 per standard lot per side, which is more than double the official rate. This contradicts their own advertised conditions and feels like a breach of agreement. Despite contacting support multiple times, the responses were inconsistent and unhelpful. I was told: Someone would reach out within 48 hours (no response), The case was under investigation (no outcome), An account manager would contact me within 72 hours (nobody did). To date, the issue remains unresolved. When I asked about filing a complaint with regulators, I was informed that my account “does not fall under the authority their license covers,” which further raises concerns about transparency and credibility. Based on my experience, I feel that Vantage customer service is unreliable, the issue handling is poor, and further dealings may be risky. I strongly advise caution when choosing this broker. In addition, I experienced severe and unexplained slippage of more than 48 pips on two Buy Stop trades, which executed far above the placed levels. When I asked for clarification, again the answer was “the account manager will reply,” but no one ever responded. At this point I genuinely feel that Vantage is risky, unreliable, and potentially unsafe to deal with. If they were truly professional and compliant, they would not let the situation reach this level of frustration for a client.
Vantage has blocked my withdrawal and does not allow me to withdraw my money. I deposited $500, made $500 profit, and now I cannot withdraw any of my funds. This is completely unacceptable. They are scammers. I strongly warn everyone: do not use this website.
Matt’s service was great
good help. fast response
Very helpful customer support
Good i liked
Had a problem with a withdraw and Hicham B. from customer support was awesome to help fixing it! Bravo 👏
Unbelievable, I opened a request a month ago about my server problems, all they did it tell me the manager would get in touch with me to solve it, and yes, 7 emails later& a month and a half, they just don't care worst customer service ever, never using this platform again, disgrace
Great company for traders
Vantage lies about solving problems. It’s nothing solved I didn’t receive 300$. No one replied to my email!! I will report to higher institutions!
This is the worst platform I have ever used. The stop-loss feature does not work properly, and because of this I lost £1,700. Customer support is extremely poor and unresponsive. When there is money in your account, withdrawing it becomes almost impossible. I am now convinced this platform operates as a scam. I also tried to close my account, but they did not allow me to do so, which I regret deeply. Positions are executed in a way that causes immediate losses, and the stop-loss does not activate as advertised. Overall, this experience has been shameful and unacceptable. I strongly warn others to stay away.
Matt provide the service I was hoping for and the outcome I wanted very helpful 5⭐️
Superb Customer Support I'm still new to Vantage so I can't really give a proper evaluation about the trading experience itself. But the customer support I've had is the best. Thank you Charlie L. for the very quick and professional response.
Amazing customer service Austine provided easy, thorough, and amazing follow up for my issue until it was fully resolved.
Extreme high spread fees AND even higher swap fees. Stay away from this broker!!
Good, will consider
I’ve been trying to open an account with Vantage for over a week and it’s been a nightmare. First, the document upload kept failing. After finally fixing that, I got stuck on a pointless test at the final step. Every time I think I’m done, another problem shows up. Opening an account shouldn’t be this hard. Very frustrating experience.
My experience with this company was bad; they suspended my account, which had $577 in it.
Great exchange and fast customer support if needed
Charlie L responds fast and got my answer quickly
Really helpful and informative
Very good company to trade with. Austine helped me solve my query immediately, very friendly and helpful individual.
Best broker I've ever had. Very user friendly platforms. Very high reputation. Very clear and transparent information. Costumer service on point 24/7. Last time I had a problem with a market execution they solved it under 2h. Compatible with trading view. Super fast withdrawals at any time. Never had any issues. What else do you want from a broker? Fully recommend!
Amazing experience with the support, they were patient and kind in their response. The overall app/service is great too…
Thank you Matt for the information
support was quick and easy
i needed help and they helped me quick
The issue was understood well and the resolve was quick and simple. Great service, quick too.
This broker steals money from new users. After you make a deposit, your account will be limited and you will not be able to withdraw your money. Asking for help via email is also useless because the response is very slow, up to days. Im only give me back my deposit
ive lost so many trades because they locked my account as soon as i deposit money or the money dont turn up in the acc. little as you know this is a mental game that makes people fomo into missed trades