QuantumFX (General Branding) EN

PU Prime customer reviews

Updated: July 26, 2026
PU Prime
Views1499
Summary
Multiple reviewers accuse the broker of freezing or blocking accounts without clear explanation and repeatedly rejecting or reversing withdrawal requests, often after profits were made. Many claim their profits were arbitrarily deducted or wiped out and that the firm cites vague boilerplate reasons (bonus abuse, arbitrage, fraud) without providing trade tickets, timestamps, or technical evidence. Several users describe aggressive up-selling or pressure to deposit more funds, especially in PAMM accounts, with allegations that money moved into pooled/PAMM wallets becomes effectively non-withdrawable. Reports include severe financial losses at all levels—from small deposits to very large sums (examples given up to hundreds of thousands of dollars)—and accounts of being asked to pay more to retrieve funds. Customers frequently complain about poor, automated, or contradictory customer support, long delays or silence after escalating issues, and broken complaint/ticket systems; some describe only receiving standard templated replies. Trading problems such as significant slippage and unexplained order execution issues were also mentioned. Some reviewers say bonuses and promotional credits were removed or used as pretext to cancel profits, and promotional terms were allegedly misleading. A few reports note eventual, delayed recoveries of some funds or praise for fast/helpful support, but the overwhelming sentiment is distrust and warnings to avoid the broker; several reviewers stated intentions to file regulator complaints.
Kris
31.12.2025 | 12:21

Very fast and helpful

customerTipota kala
31.12.2025 | 11:14

The platform has a patient, good and HONEST customer servives. I was surprised that a member of their customer services who is like my front line, came and wrote to me that i have a 184 usd montly comission, which i was not even aware of, He asked me to wittdraw it, or frward it into my trading account and trade. Bcs i had some difficulties in doing it, he came to assist and we then discovered i had 212 usd, and when he asked me to click on " Review Rabate" , i did and imagine what i saw 723 usd. It was like a New year gift. This happens today 31.12.25. Imagine how i gonna celebrates the end of year getting into the new year🍾🥂🍻🍺. I just have to withdraw the change into my credit card right away.

customer
30.12.2025 | 13:27

Deposits with PUPRIME were quick and straightforward, and withdrawals were processed smoothly without issues. The process feels secure and reliable.

Segun Yusuf
30.12.2025 | 08:39

I've had a positive experience using PUPRIME so far. The platform is easy to use and stable, which makes trading straightforward. Customer support has been responsive and helpful whenever I had questions, and withdrawals were processed without issues. Overall, I'm satisfied with the service and would consider PUPRIME a solid option for traders looking for a reliable broker.

Thangkham
30.12.2025 | 06:46

instant response from the chat team

Errol Grant
30.12.2025 | 04:48

Mel, the agent was professional and polite and took care of my issue, eventhough it was 2:30 AM. I am very pleased with the outcome.

Mir AbdulBasit Mir
29.12.2025 | 16:21

Was a great experience with customer support team

Dejan Milkunic
29.12.2025 | 08:42

Very great support

DATHA
29.12.2025 | 04:46

Fast reply, eager to help

Maria
28.12.2025 | 17:03

Google Authenticator

Michael Abraha
28.12.2025 | 00:54

Excellent customer support especially "Willie", Thanks for your support.

Majka
26.12.2025 | 18:46

The quickly help

Marou
26.12.2025 | 16:18

Jack helped me and it went well thanks to Jack !!

Ees
26.12.2025 | 14:44

Samuel Yong is very quick to respond and very professional, love the 100% bonus! Very happy with this broker highly recommend!

Hana
26.12.2025 | 04:27

My account manager Shien is really helpful.

Geert Scholte
25.12.2025 | 09:32

Created an account yesterday. Deposited money. Only then did I see that you can get a 100% bonus if you deposit through a link. I asked if I could still do so. Received the bonus two hours later. Fantastic!

Zenab
24.12.2025 | 22:37

Puprime stolen my all balance(deposit+profit) Under the pretext that I deposited in USDT and all my profits are from the gold/dollar pair, and that I withdraw my profits immediately after the trade and then open quick trades...they really think that I'm abusing the bonus this way...it's disguised theft

Adil
24.12.2025 | 12:22

PU Prime falls short as a reliable broker, with my personal complaints filed against them—one with the Financial Commission and another with the Financial Services Commission of Mauritius—highlighting deep issues in compliance, trading conditions, and withdrawals. This offshore broker is already under scrutiny by these regulators, and piling on more complaints could force real improvements. Rally fellow traders to report problems and demand better standards.

Marco
23.12.2025 | 18:32

Vic was so kind and he helped me so quickly to resolve my problem

512
23.12.2025 | 12:57

My account manager Shein is very helpful

Plamen
22.12.2025 | 22:29

very kind and fast response

Someone
22.12.2025 | 19:03

Quick support

customer
22.12.2025 | 15:41

they helped alot

Barrtjeee
22.12.2025 | 10:28

My account manager Shien is really helpful

Raodi
22.12.2025 | 00:13

Amazing service

Aaron
21.12.2025 | 22:40

Was promised a 100% match in my first deposit and 20% rebate, so deposited higher but am yet to receive this despite chasing and have not even had a response

Password
21.12.2025 | 20:25

Super cute good amazing

Charles George
20.12.2025 | 17:49

The rep answer all my question to my satisfaction.

Serge
19.12.2025 | 17:56

Good service!

Dragana Stojanovska
19.12.2025 | 17:53

Smooth and Helpful Support

Load more
Page loaded in 236.00 ms