1498
Reviews
Do not fall for the traps of PU Prime (Pacific Union). They use deposit bonuses as a tool for financial fraud. Here is how their scam works: They attract you with attractive bonuses. If you lose your money, they will happily pocket it without a word. But the moment you trade legally, manage your risks, and make a profit, they immediately freeze your account, block your withdrawals, and accuse you of "abusing the bonus" or violating "terms and conditions" without providing any technical proof or transaction logs. Let's be clear: the bonus does not help the trader at all. Its only real purpose is to give this broker a loophole to cancel your legitimate profits when you win. They want you to lose; they cannot handle a winning trader. I am currently compiling my entire case file to submit a formal complaint to their regulator, the Financial Services Authority (FSA) of Seychelles. I urge every trader who has been scammed or had their profits stolen by PU Prime to not stay silent. Do not let them get away with your hard-earned money! 👉 HOW TO RECLAIM YOUR MONEY FOR FREE: If they stole your profits or refused your withdrawal, do not waste time talking to their support. Submit a formal, free complaint directly to their regulator. To do this, simply search on Google for: "FSA Seychelles Complaints" and go to the official regulatory website (fsaseychelles). Once on their site, go to the Complaints section and fill out the form. It is 100% free, and the regulatory authority will help you recover your money and stop their fraudulent practices. Let’s join hands and file our complaints together to stop this broker from scamming more people!
The worst cudtomer service ever! Anti client approach. I would like to reiterate I have requested permanent ban from my profile registered under m******us(at)gmail.com. Despite that, I was able to reopen the account upon my request and make crazy trades and gamble again. Hence, the first request was not resolved to my will, PUI PRIME allows me to trade again and again and again and again and allows me to gamble again. I lost money I borrowed from bank and my life is a misery so I am writing this ugly review. I don't understand why they don't have solution for this, simply ban my name or card and would be OK. No they, keep letting me trade despite I warned them many times I am a gambler and I can't trade!!!
Hi all, I've been using this platform, for ....a day! Deposited Friday 1000$, made 1100$ profit in a few hours, then I tried to withdraw some profit. A bit later, they cancelled my withdrawal, blocked my account, no explanation given, nothing! Since them, I was asked by customer service to contact them by mail, which i did. Today is Tuesday, 5 days later, no answer, no reply, complete silence. I do not recommend anyone to use this platform!
Incredible broker! I absolutely love this broker !!!
l made a deposit of $500 traded only one day and l doubled my account and l only withdraw the lrofit and left my deposit as l wanted to keep the bonus as per the terms.The following day l made a profit of $70 on withdrawal they declined flaged my account and said its under review and disabled my trading account the following day they removed there bonus and my deposit and upto now they have returned my deposit its now 2months they are now claiming the profit which l withdraw will now act as my deposit which is wrong because if it my deposit immediately the system was going to deduct but that was not the case as lnonly withdraw the profits made as per there terms .Now for the past 2 months they keep saying your case have been escalated to your account manager , l have send many emails being given the same response that l will here from the account manager .All l want is my deposit back thats my money l worked for 6months to get that money so that l can invest it into trading .SCAMMING ME IS NOT GOOD, Bad communication and scammers. mt5. 29010818 UID:1903499
The Worst Experience of my life . How could I be so gullible ? Still trying to understand how I was sucked in Pu prime in Uk does not exist- yet I was dealing with two individuals there . I was made to deposit /transfer to PAAm acct - fist 12k from my profits and 30k to trading that I was made to transfer Immidiatly to PAAm (42k total) - I would call it Spamm acct - as you can not withdraw from there . This is a loophole for them to take the funds out and lie that the funds are there . If you want to take any - they would ask you to deposit more then you want to take out . The PAAm manager is behaving like a Scammer that he is . The trade support or the customer service will politely tell you that it’s all at the discretion of a manager and will not help you . They created a way for them to scam you and have an excuse. STAY AWAY from Pu prime . Bad company. Please see the standard reply from Pu prime . I have addressed three concerns - none were answered. 1. I found that the office in Uk , as per their support does not exist. Meanwhile the two individuals, one is a PAAm manager claim that they are in Uk I have deposited over $50k - I have received None of the incentives that they sent as promo -no bonus , no match the deposit . None The manager last week acknowledged he has my $ in a pool of funds and laughed it off - he is making a commission and I won’t get any $$ back Pu prime is covering this type of activity. No investigation. Just a standard reply . I can’t believe that the company is allowing this conduct and claim they are regulated. In fact they are not regulated in Uk or Canada
My experience with PU Prime has been extremely disappointing. I experienced significant slippage on multiple trades, which had a negative impact on my results. On top of that, customer support was either unresponsive or failed to provide meaningful assistance when I needed help. The most frustrating part came when I finally made a profitable trade. Instead of receiving my funds without issues, I felt that the broker was looking for different reasons to deny my profits. I received accusations of activities such as arbitrage and bonus abuse, but no clear evidence or fair explanation was provided to me. Yet, when I lost money, nobody questioned my trading activity or conducted any review. In my opinion, it is also concerning that the company appears to have broad discretion to make final decisions about clients' accounts with little opportunity for appeal or further discussion. That raises questions for me about how customer protections and regulatory oversight work in practice. Traders should carefully review the broker's terms, regulatory status, and dispute procedures before depositing funds. Based on my personal experience, I would advise others to proceed with caution and do extensive research before choosing this broker. This wording communicates your concerns strongly while making clear that they are your personal experiences and opinions rather than established facts.
Dear Pu Prime Team I would Like to Inform you my Account id 28814466 i am Honest And Genuine Customer or Client in Pu Prime I was doing ethical Trading I raised a withdrawal Request on 19/06/2026 Usd375 that withdrawal did not came and got Withdrawal rejection Email than i tried to contact you but did not get any satisfied Response they even did not give me any clear communication or clarification and they cut communication with me that is very tensed or depressive for me even my Trust is broken from Pu prime i will share my trade history please re check and notify me how i did unethical trading i did not abuse any kind of bonus no arbitrage in total whatever was restricted trading behaviour mention in client service agreement i did not di any of these kindly follow up and command you account manager to solve this issue as soon as possible so i can re start my trading journey with you i am sure and confident that you guys will sort my issue as soon as possible Thanks And Regards Subhash Chandra Prajapati Mt5 28814466 UID 1906329
Puprime removed my 150$ bonus from the balance of my account, this was the bonus I received for inviting a friend and I don't have anymore access to the promotion while other people yes, that's weird. After contacting the support for 3 times they say the same thing everytime, "someone will contact you" but I never been contacted since over 3 months, so for now my review is this.
As a trader, I want to clarify that I am not an affiliate or a promoter. My only goal is to share my experience so others do not fall into the same trap. This broker claims to be regulated, but it operates like a "Ponzi Scheme": losing traders are welcomed, while profitable traders have their profits wiped out. After my withdrawal request was denied and all my profits were canceled without any justification, I contacted their support. Here is the exact, word-for-word correspondence between us. My Formal Complaint to PU Prime: "To Whom It May Concern, I am writing this letter to express my strong condemnation of the unjustified action taken against my account, where my withdrawal request was denied, followed by the cancellation of all generated profits without any explanation or legal basis. I have sent two consecutive messages inquiring and requesting clarification, but you chose total silence—a behavior that represents a blatant disregard for clients' rights and the principles of transparency. As a trader who deals with many reputable firms and prop firms, I have never encountered such a poor experience throughout my trading career. I believed I was dealing with an honest company, but this action reflects a management style reminiscent of a "Ponzi Scheme," where losing traders are welcomed, while the risk management team is activated to eliminate any trader who appears to be profitable in the long run. If there had been an objective discussion about the reasons, we would have listened, but you chose to flee forward through silence, which does not wave my right to know the motives behind this measure..." PU Prime's Provoking Response: "Thank you for contacting PU Prime. Apologies for the inconvenience this has caused. Please do provide a screen recoridng of the process when making a withdrawal for us to be able to check further and make an escalation." My Reply Clarifying It’s Not a Technical Issue: "Dear PU Prime Support, Thank you for your reply. However, please note that my issue is NOT a technical glitch in the withdrawal process that requires a screen recording. The issue is that my withdrawal was officially rejected, and subsequently, all my earned profits were completely wiped out and removed from my account balance without any prior warning or justification. I am attaching to this email the screenshots of my trading history and the balance adjustment showing that the profits were deleted by your risk management team. I demand a clear, official explanation for the removal of my profits, not technical troubleshooting for a withdrawal button." After this, they chose absolute silence and complete disregard. Conclusion: * Even if regulated, they only want losing traders. If you win, your profits will be deleted under vague excuses. * trustpilot’s warning about them is a sufficient reason for you to stay away * Their deposit bonus is just a trap to lure you in. I have all the screenshots and account statements to back up every word. Stay safe and avoid PU Update to my review: Thank you for your public relations response, which unfortunately remains completely devoid of any factual substance, evidence, or transparency. I am updating this review to present the public and fellow traders with the undeniable facts regarding how PU Prime handles profitable traders under the guise of vague regulations. **First: The So-Called "Evidence and Clear Justification"** You claimed in your response that the relevant notice and supporting evidence have already been provided to me. Let us look at the exact text of the "Notification of Profit Deduction" that your system automatically generated and sent to my spam folder: *"The identified trading activities in your account include and/or not limited to: Any form of arbitrage trading; Claiming promotional bonuses through multiple registrations; Engaging in various practices of bonus manipulation; Breached any terms specified in our Deposit Bonus Terms and Conditions; Involvement in fraudulent activities, disputes, or situations deemed fraudulent in PU Prime discretion."* I ask the public and any reasonable observer: **Where is the evidence here?** This is a generic, copy-pasted legal boilerplate template that lists every possible violation in existence simultaneously. You did not provide a single trade ticket number, a single timestamp, or any technical logs from my account (Account: 26399892) to substantiate these broad accusations. Canceling a trader’s profits based on a generic "and/or not limited to" list is the definition of an arbitrary and unfair practice.
They steal 5300 Bonos from me. They disabled trading in my account although I have equity, I have 5300 Bonos and they said the account is negative and u must rest the account and Bonos will be zero. By the way this condition is not written in the their terms
Why have you denied my withdraw request. I used the same Binance pay method as I deposited. Are you scammers? My account is fully verified (Account: 29397732) was cancelled today with a note to contact my manager. What is that???? Thanks I got my money but a little late.
From the start: my account 29424050 was blocked for 'Account activity review' since June 3rd. No human support, only automated emails. I cannot withdraw my funds or trade. I sent around 20 emails and only got bot to respond me. I even called and WHEN they respond they just say something like “we cannot help you, sir send an email..”. looking for immediate help. bad bad experience
Scammers. They give you first time bonus but then won’t allow you to use it and block your account asking to reset so you can wipe the bonus… absolute scammers.
Very disappointing experience. I experienced an issue with the execution of take-profit orders on XAUUSD and attempted to get clarification from support. During the conversation I received multiple different explanations, including conflicting information about the take-profit level that was set and whether spread was responsible for the orders not being executed. What frustrated me most was not just the trade outcome, but the lack of a clear and consistent explanation. When I attempted to submit a formal complaint through the client portal, the ticket system returned an error and would not create the complaint. I understand that losses are part of trading and I am not complaining about losing a trade. My concern is the handling of the execution query and the complaints process. Based on my experience, I have lost confidence in the platform and will be moving to another broker.
SCAMMM This company scammed me a $134,000.00. I do not suggest to anyone to deal with them as long as they are high level of scamming. I started with some little money they convince me to deposit more so i did. They withdraw 10k for makeing bealive that everything works and ask me to deposit again. Everytime they asked for more and more until i asked to withdraw some money. At that moment they started asking me to pay more to get my money. I lost enough so i am writing this review not to fall a victim like me. Stay away SCAMM
Warning about PU Prime PAMM(The Best Scam Brooker) My experience with PU Prime PAMM has been very negative. I deposited over $350,000 and suffered continuous losses while being encouraged to keep adding more funds. Withdrawal requests showed as pending, and instead of being processed smoothly, I was contacted and pressured to keep money in the account due to “ongoing trades” and risk explanations. Communication is informal and mainly through WhatsApp, and I feel there is a lack of transparency and proper investor protection. Based on my experience, I strongly caution others to be extremely careful with PAMM accounts and stay away of this PONZI SCHEME.
One of the worst and is a scam. I deposited USD 50 and then they said in order to trade i need to deposit 1000 which i did. Then when i try to do the withdrawal everytime it states successful and then one day later it is reversed. Still I am struggling to withdraw my money. The profits also is not paid and they keep on saying different reasons. So please dont use this as this is a scam Update: PU prime thanks for the reply but that too a standard absurd reply. you mentioning my Binance needs a KYC. but i have submitted you the screenshots from Binance team stating that my account is verified and can receive and send any amount of funds. This confirmation was sent to your team even before your this reply. i have also been on the phone with your customer team for more than hour also spent on email and chat. you all keep giving all sorts of stupid answers. my actual money in your account was USD1100+ but i have lost more than 100 now. the last withdrawal request was reversed as well. SO YOU TELL ME IF IT IS NOT A SCAM THEN WHAT.
Puprime scam me of a 1000$. Account: 29011786 First they rejected my withdrawal request of $1000 & blocked my account I could no longer make a withdrawal request at all. After contacting them by email they accused me of abusing their promotions. I have never abused any promotion. They say they will deduct my profits and suspend my withdrawals until they have taken over all the so-called fraudulent profit. I don't recommend puprime to anyone at all. Be careful.
Please guys stay away from, very urgent to stay away from this firm , very very very not legit and fully scam They will froze your account days , without any communication in any place the support team is catastrophic Just stay away if you join them you will have many many problems
Good support answered my all questions
amazing custumer support and super fast withdrawals.
Hara helped me great.
Great company. Support is fast and spot on. The copiers they have are very successful.
great help by Danica. quick fix and good communication
Very helpfull
This is a great and safe broker
You guys should work on depositing and withdrawing, to make things faster because why taking more than 24 hours still haven’t seen my deposit still on process till now
supports have patience and easy to talk to
Danica helped me out with a matter concerning to redeeming a 100% bonus which I couldn't it. Her response was very quick and polite.