QuantumFX (General Branding) EN

PU Prime customer reviews

Updated: July 25, 2026
PU Prime
Views1498
Summary
Multiple reviewers accuse the broker of freezing or blocking accounts without clear explanation and repeatedly rejecting or reversing withdrawal requests, often after profits were made. Many claim their profits were arbitrarily deducted or wiped out and that the firm cites vague boilerplate reasons (bonus abuse, arbitrage, fraud) without providing trade tickets, timestamps, or technical evidence. Several users describe aggressive up-selling or pressure to deposit more funds, especially in PAMM accounts, with allegations that money moved into pooled/PAMM wallets becomes effectively non-withdrawable. Reports include severe financial losses at all levels—from small deposits to very large sums (examples given up to hundreds of thousands of dollars)—and accounts of being asked to pay more to retrieve funds. Customers frequently complain about poor, automated, or contradictory customer support, long delays or silence after escalating issues, and broken complaint/ticket systems; some describe only receiving standard templated replies. Trading problems such as significant slippage and unexplained order execution issues were also mentioned. Some reviewers say bonuses and promotional credits were removed or used as pretext to cancel profits, and promotional terms were allegedly misleading. A few reports note eventual, delayed recoveries of some funds or praise for fast/helpful support, but the overwhelming sentiment is distrust and warnings to avoid the broker; several reviewers stated intentions to file regulator complaints.
Aman
17.01.2026 | 21:08

Really understanding, took time to actually hear me out and what my issue was, made me feel alot calmer. Explained things really well

SANGRAM PATIL
17.01.2026 | 11:04

Hey eveyone Myself sangram from india Maharashtra sangli city I am using this from 2020 Nearby 6 years working Best broker in all services No deposit no withdrawal no sprade no stoploss hunting no anything isshu Thank for getting best service from PuPrime Best wishes for upcoming services for all client Special thanks mr vinod burge sir and technical team to support us❤️

Ahmed mudey
16.01.2026 | 21:42

Amazing support from Danica, quick and efficient. Really happy!

Vetri S
16.01.2026 | 20:52

Good support

Kennet Sörensen
16.01.2026 | 18:43

Keep away from depositing to this firm, they will show you fake withdraw notices and refuse to give you back your money,

Ayomipo Kadiri
16.01.2026 | 15:07

The customer service is really great. Withdrawal is as fast like the speed of light. The copy trading service is very much good too.

Nassim Ben
16.01.2026 | 14:14

ACCOUNT 23007346 My experience with PuPrime has been extremely negative and alarming. I executed six completely normal trades, manually, on different timeframes and at different moments — not simultaneously. There was absolutely no arbitrage, no hedging, no high-frequency trading, and no suspicious behavior of any kind. These were simple, honest trades like any retail trader would place. The moment I requested a withdrawal, PuPrime blocked my account and deleted all my profits, accusing me of “arbitrage” without providing any proof, data, or clear explanation. This accusation is entirely false and technically makes no sense given how the trades were executed. After this happened, I realized that this is far from an isolated case. Many other clients report the exact same pattern: ➡ normal trading ➡ withdrawal request ➡ account blocked ➡ profits removed In my opinion and based on my experience, this behavior raises serious concerns about the legitimacy of the platform. A broker that confiscates profits without evidence and only acts after a withdrawal request shows very worrying practices. I strongly believe this platform should be avoided, and I sincerely warn other traders to be extremely careful so they do not fall into the same situation.

Nojaa
16.01.2026 | 13:53

Keep away from depositing to this firm, they will show you fake withdraw notices and refuse to give you back your money, ive tried to contact them many times and i still cant get my money back. please dont make same mistake and please dont look at 5 star bot reviews

Ahtsham Asif
16.01.2026 | 12:16

Good response time from the support team

kmh
16.01.2026 | 12:15

withdraw issued sucessfully without any problem honest broker

Raahulan
16.01.2026 | 10:26

East to use best customer service.

Alastair wallace
16.01.2026 | 10:02

Great help and very efficient

Wiboon R
16.01.2026 | 08:55

I have problem an got good support from both local PU prime representative and Global info support team.

Bilal
16.01.2026 | 08:08

The customer support some of the agents just don't reply for a long time I guess they're sleeping .the other issue I'd the chat .if I go back and Cole back the chat is gone even if I open a photo that I shared and go back to chat I've actually exited the chat now I have to connect to a new agent

Gabriel sayed
16.01.2026 | 07:52

Go service Thanks Thanks

Rob Cunningham
16.01.2026 | 07:30

My problems where sorted out very quickly

Kadambiz
16.01.2026 | 05:17

Mr Samuel Yong from CR team helped me in my deposit process. Very friendly, professional and helpfull person.

Bernie Renaud
16.01.2026 | 01:01

The live chat help was excellent

mohammed
15.01.2026 | 23:54

better customer service and people who can understand,

Tuytuy
15.01.2026 | 23:47

Best customer service so far

A K
15.01.2026 | 23:09

Additional review re Pu Prime Uk based / Seychelles operating agent . None of the “ bonus” were offered in reality . I have never received a bonus for deposits made . I was told this is not worth getting as it in fact posts as a credit to your acct and is not a good thing . $150 for a new activating never received. All my emails to the customer service were never answered and I have lost $42k in my Paam acct - SCAMMERS alert ‼️

Jayvon
15.01.2026 | 22:57

great service answered all my questions perfectly. best costumer supports

Dermaine Dawkins
15.01.2026 | 22:56

Best broker great spread and wonderful customer service top notch

Noah
15.01.2026 | 22:54

i didnt know that when you transfer via apple pay that it generates an individual credit number, but the employe helped me to find it in like 1 minute. awesome

Patrick Magana
15.01.2026 | 13:46

Thanks Steve for assist me well.

mayssam aami
15.01.2026 | 08:44

After almost a year of trading, making profits, and withdrawing funds, I suffered a loss, which happens to any trader. I lost my account, so I deposited another $250 hoping for the 100% bonus advertised on the site—meaning I would get an additional $250. However, I only received $50. I didn't benefit from the promised bonus. Anyway, I accepted it. I made a small profit, but I didn't withdraw it because I wanted to increase my account balance. I lost several trades in one day, and they forced me to lose a small portion of the $300 bonus. I only lost $38, leaving me with $262 in the bonus. They suspended my trading and asked me to make a new deposit to continue trading. I was in a financial crisis and couldn't do that. My account has $268, but I can't trade with it. This made me feel frustrated and doubt the company's credibility. The company knows perfectly well that I'm a capable trader, but they didn't trust me. They were afraid of losing their bonus and didn't help me at all.

JB
15.01.2026 | 05:59

Good help, very good Support

Hasibullah Sherzad
15.01.2026 | 04:27

Friendly and fast 🚀

Felix Tabarangao
15.01.2026 | 02:32

Yes.pu prime customer support are very hance on for your concern great trading platform and broker.

Dav Munger
15.01.2026 | 01:19

rapide et efficace. i love it

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