1498
Reviews
Efficiency and patience of the cusstomer service agent
Professional, responsive, and genuinely supportive was David Radysew. He made my PuPrime experience seamless . David guided me through the account setup with clear, step-by-step explanations, answered all my questions patiently, and took the time to clearly explain how to secure the first-deposit bonus and the 20% bonus on subsequent deposits. The entire process was stress-free. He even later checked in via text to see how my trade was going. Highly recommended.
Quick answer and quick explanation
For the most part I have a better understanding on how the platform works. Jason did a good job helping to navigate around the platform. However, instructions could be better just need to slow down when providing information. I think having tutorial videos or simulated examples may be even better for newcomers and beginners given the different time zones and language barriers.
I had an issue withdrawing as I logged in on a vpn by accident so they recommended me to send over a verification email to prove it was me doing it took no more than a few hours now I should be able to withdraw. PU PRIME is the best broker there is!
My experience with PU Prime has been extremely disappointing and concerning. After a card deposit, PU Prime deducted USD 700 from my trading account as a so-called “cash adjustment / chargeback”, claiming that a chargeback had occurred. No refund was ever paid to me. This is fully supported by official bank statements. Despite providing clear evidence, PU Prime refused to return the deducted funds and repeatedly insisted that I must resolve the issue with my bank, even though there was no successful chargeback and no money returned to me. Communication was repetitive and responsibility was constantly shifted away from PU Prime. To this day, the deducted funds remain missing. ⚠️ Warning: Be aware that funds can be deducted from your trading account without proof of repayment. If a dispute arises, you may be left dealing with banks and payment providers while the broker refuses accountability. Based on this experience, I cannot recommend PU Prime and advise other traders to proceed with extreme caution.
Fast answers
Good broker👍
The copy trading system is profitable and reliable .
The platform is easy to navigate and the deposit is within minutes.
I receive your reply abt my ID verification has been verified. And I am waiting for your amendment of my ID name show on My ID instead of my other preference name as a first name. As the first time accessing open an account, I (all users/traders)also need to do ID authentication to verify. And it has been *verified* to open a trading account for deposit. If not, how could We deposit. And I feel okay to hear that My ID has been verified after they know my situation during these steps to process. I am waiting for fully ID authentication by retype my document name on website and app. When it can start to trade, then I will feel your service is pretty good then.
Just giving out this stars for letting me join their group..
Amazing service from Ella thank you!
👌👌👌👌👌👌👌👌👌👌
The feeling I received for my concern/question to be resolved; was clearly shown by the staff of the customer service team. Thank you.
The customer service was very quick and they knew how to help.
Very good and very fust
The best customer support agent ever♥️
The customer support response
Dear PU Prime Team, I would like to take this opportunity to express my sincere appreciation for your excellent services. In my opinion, PU Prime is one of the best companies in the world, and your professionalism, transparency, and strong customer support truly set you apart. My experience with PU Prime has been very positive, and I am highly satisfied with the quality of your services. I look forward to continuing my cooperation with your company in the future. Wishing you and your team continued success. Kind regards, [Behsoodwall Roheed]
As a beginner I’ve had great customer support from hasfah, my questions were answered in a polite manner and promptly. I’ve been offered guidance and advice to improve my trading journey.
The platform is easy to navigate and the deposit is within minutes.
Deposit and withdrawal is fast
Willie is amazing. I previously had trouble depositing so I left this broker. He won me over from a different broker by writing on WPP and solving all my issues and this broker is truly great. The best thing about it is their mobile app on which you can see very precise price differences, expected profit, loss, etc. and it is very conveniently designed. AND the leverage. The other broker had a maximum of 1:200 on Gold, but I needed 1:400, PU Prime offers max 1:500, which is ideal.
I was surprise to received 2 separate payments for my withdraw. Customer support was fast and clear, giving me all information needed.
Kevin from PU Prime provided outstanding support with clear communication and quick follow-ups. He made the whole experience seamless and stress-free.
Costumer sport team answering fast 🤙🏻
The worst Customer Support. Didn’t resolve my issue and then closed the chat.
Good experience with service
So far so good the experience has been great, support system is superb, my deposit reflected in my account in seconds, deposit bonus also given, so far it’s been great