1499
Reviews
Good, very good client care. Rapid reply
More than broker for beginners. Joyce helped me a-lot in my trading journey
The customer care was prompt and was able to answer my queries timely. Looking forward to making profit with their copy trading feature
She answers more faster than the other CSA
Damn that was great!!!! The customer service is top notch got a email replied in less than 5 mins . Explained everything in details.
Very polite and responsive
I had a very good experience with Jason, he is very responsive at calls and always willing to help answering technical questions at any time of the day!! I have nothing bad to say regarding Jason, trade safe!!
While I faced serious difficulties with withdrawals from PU Prime initially, I would like to specifically appreciate Mr. Mustapha Amghar from PU Prime for his outstanding support. After I posted my second negative review on Trustpilot, Mr. Mustapha contacted me, arranged a Google Meet, patiently explained the situation, and resolved the entire issue within one day. His assistance was professional, transparent, and highly effective. I must say that his handling of the matter restored my confidence. However, my earlier experience showed that many support staff are not properly trained, and email communications often resulted in contradictory responses from different representatives, which unnecessarily prevented withdrawal. Overall, I sincerely appreciate the efforts taken by Mr. Mustapha Amghar and the final support provided by PU Prime.
These people looted my $800 deposited money with almost $300 profits on it. Now they are ignoring all the mails and taking forever to give clear explanation. They restricted my account suddenly. Now I can not trade, deposit or withdraw. Blocked my money since 10 days. They also put 2-3 extra entries to manipulate my trading history and shown loss. I never took that trades. Fraud Broker. Scammers.. PU Prime is a SCAM!!!SCAM!!!SCAM!!!SCAM!!!SCAM!!!SCAM!!!
Duarte was professional and answered my question extremely fast.
Fast and on point.
I have tried creating Prime account multiple time but they always create a Standard account for me. And when I contact them, they say my account manager will contact me. But there is no sight of the account manager. They never call me or contact me. This forces me again to use standard account. Account: 21880779. Please resolve this asap. I will amend the review upon solving of this issue.
Really efficient and easy to work with Much appreciated
Why are all the positive reviews from people who originally gave a negative one star review? The investments started with small amounts and everything was ok but now they are pestering to invest larger amounts for higher profits even though they have been told there is no more money.
Good service
Perfect with my problematical
DANGER! BIG SCAM! THEY STOLE MY MONEY! STAY AWAY! WITHDRAWAL REJECTED!
I had a very concerning experience with PU Prime involving the premature closure of multiple XAUUSD (gold) trades. On 28 November 2025, nine gold trades were closed unexpectedly despite having valid take-profit (TP) levels that were later reached by the market. I did not manually close these trades. PU Prime initially cited a gold market disruption, then later claimed the trades were closed by my Expert Advisor (EA). However: My EA was not running on gold, only on currency pairs The broker refused to provide Magic Numbers or full server-side execution logs to verify their claim Logs they referenced were related to AUDUSD “trade disabled” errors, which were irrelevant to the gold closures My EA runs on a VPS, yet the broker made inconsistent statements about IP origin Despite repeated requests, the issue was not resolved, and responsibility was shifted entirely to the client What concerned me most was the lack of transparency. When a broker claims trades were closed by an EA, providing Magic Numbers and full logs should be standard. That information was repeatedly refused. Because of this, I have escalated the matter to the Financial Services Authority (FSA) of Seychelles for independent review. I would strongly advise traders—especially those using EAs or automated strategies—to carefully consider execution transparency and dispute handling before choosing this broker.
All the guy said was to email support. He was of zero help. I asked him a simple question, like, "What does 'high water mark 'mean?" All he said was Email support
Good expérience
The best customer service!
I have been dealing with a staff member called Zehan, he has been the most professional most patient staff member I have ever come across, I am so impressed. Thank you so much for your professionalism and your help. Absolutely amazing
Customer support was informative and helpful. He knows immediately the issue/problem I'm having.
Good Service
she was so helpfull
They were helpful with my enquiry
chat support very late answer
Hlo everyone, Yesterday I opened my puprime standard account and deposited money into it , and traded and make good amount of profit 300$, only deposited 200$ ,while i try to withdraw my profits I got a email which says withdrawal rejected due to suspicious Behaviour, now they disabled my withdrawal option , I try to contact their support team, and they keep saying their relationship manager will assist me, but nobody helped me, i opened mt5 it is showing an ac balance of zero , they withdraw all my money , the comment shows cash adjustment PNL , now my account balance went to zero , when I made a profit, they scammed me , they won't going to payout if you make money, everyone please stay away from this broker
Soo goood experience is the best broker
He was very friendly and helpfull