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Reviews
The issue that initially raised concerns has been fully resolved following the involvement of the PU Prime Country Manager. The matter was handled professionally, and the resolution met expectations. This experience shows that PU Prime is willing to engage with clients, listen to feedback, and address issues constructively.
Very helpful and amazing to talk to. Very professional customer service support.
The earlier concern with the broker has been successfully resolved, and I must acknowledge the effort of the PU Prime Country Manager. The engagement was transparent, respectful, and focused on resolution rather than excuses. It’s good to see such responsiveness from senior management, and I’m satisfied with the outcome.
Great response to complaint: After some initial concerns around an affiliate-related issue, I can confidently say that PU Prime handled the resolution well. The Country Manager was proactive, transparent, and responsive throughout the process. Communication improved significantly, and the final outcome was fair. Everything is now settled, and I appreciate the effort taken to rebuild trust.
my account manager has been helpful in guiding me to get started
The live chat is a top notch. Mr. Ach came to me like the light speed. Waiting the next level which I'm optimistic it will be resolved.
You guys are scammers because I showed the proof of not doing any illegal activity and you decided to take my profit. And thing worse thing is that everyone I had contacted saying “I don’t know what so wait” I think you guys are punch of scammers that rob people and take their profits. The guy was saying we took your money because you were using hedging but I wasn’t and even if I used hedging, that’s not illegal PU prime. It’s legal to use hedging according to pu prime. I will not let you take my money from me.
I love this app but i losess
My account manager Shien has been so helpful to me, he has helped me in every step at PU Prime. What makes him unique to me is his sincerity and ability to answer any questions concerning my trading account and journey. Its amazing to work with him, so professional. Thank you sir.
Do not trade with this broker under any circumstances—they are a complete scam. I deposited around $10,000 with them in total starting in 2024 (only about $400 deposited that year, with the rest beng deposited in 2025). As soon as my total deposits reached around $10K and I was in a profitable trade, I suddenly received an email stating that my account email had been banned and frozen. They also said I could no longer contact them and that their decision was final. They will delay, make excuses, and ultimately scam you out of your money, refusing to return it—especially once they see you've deposited a significant amount. I would never trust them again. I've warned all my friends, family, and banker contacts about them, and my banker friends are now fully blacklisting this broker, advising their traders and clients to avoid them entirely for investments. The broker doesn't realize how much business they've lost by pulling this. Their spreads are manipulative scams too, and everything they do feels shady and unethical overall. This pattern—freezing or banning accounts right when deposits hit a threshold and profits appear—is a classic red flag for unregulated scam brokers. Many victims report similar experiences on review sites and forums: easy deposits, fake profits to encourage more funding, then sudden blocks, excuses, or total ghosting on withdrawals. If this matches a specific broker you're dealing with, consider reporting it to sites like Forex Peace Army, regulatory watchlists, or authorities in your country (though recovery from unregulated scams is unfortunately rare). Stay safe out there!
Very good customer service would recommend using Jason from pu prime. Very helpful
She was great and helped me with everything
The assistence was great
I want to categorically state that PU prime is a good and responsible organization.I had a complain after reaching out to the team,it was promptly resolved
Thank you Hafsah Azmi, I had hard time to get 100% bonus for my first deposit. I sent email to support so many time hut nobody can help me to do it. When I chat to you. You fix it very quick and really professional.
From A-Z PUPrimes, relationship manager, Daniel Tee and their team have gone above beyond to assist me and make sure I was taken care of. I would strongly recommend them to a friend or family.
Trade with them at your own risk! completely scam broker if you want to experience disappointment and heart break try them.Iv already deleted my referral links and told my client base to stay away from PU .They'll change the terms of service without telling you and then behave like your an annoying client who's stupid for not knowing their updated terms ...
Riz was amazing great customer support service very content
They are promising 100% match, does this sound normal to anyone? No one has shown any proof this has occurred. Your hard earned money disappears. Everyone that reads this needs to report them and get the folks behind the company charged
Helped me very fast and sorted my problem
I HAVE ASKED THE SAME QUESTION SINCE 29/12/2025 AND STILL HAVE NOT GOT A SENSIBLE ANSWER. HOW OD I GET the MONEY OWED TO ME.
Customer support helped
I was quickly transferred to an agent and Elle was very thorough with the options, made sure verification is leit and quick to assist me with what I needed. Thank you!
It was amazing they are very kind and polite. Everyone have so much patience
nice company
Excellent customer service. Keep it up
It was a great service provided by Daisy, she cleared my issues in no time!!!
I had some problems withdrawing my funds. The support function was ready and available on the live chat and assisted me with professional guidance - Problem solved:-)
Immediately support nd trustable
Quick response and I got solution for my account.