PrimeXBT customer reviews

Reviews

It’s now become totally scam broker please don’t work with prime xbt

It is a scam broker it holds funds don't work with Prime xbt

Don't work prime xbt now it's become very big fraud
They lure you in with smooth talk and then vanish. Vertel waves came through for me when I thought it was all gone.

Withdrawal takes several days, Customer Service also can't give feedback on what happened except saying working on case. Had used this for the last 5 years, it just pity.

I wrote a review last week but uptill now there is no response. I want to know if Prime XBT is operating in Qatar? Do you have this model on Telegram; the clients have to add items in the Cart from noon.com and the clients get commission just adding the items? Than they are asked to take part in speculation missions where they have to invest and get their commission and profit? Kindly inform if they are representative of PrimeXBT?

Very bad experience 5-6 times raised issues about my positions Too much slippage Order on market price When exit the positions takes 5 seconds to 15 seconds Deposit funds in trading account 5/10 times stuck And when you raise issue takes 15-20 days , sometimes you lost your money
Aqibmughal
I have been a verified affiliate with Primexbt since 2020, driving real clients and deposits through my referral links. My total $8,178 commission was unfairly declined, with the excuse that my referred clients did not redeposit within 21 days. This claim is completely false — the official Offer 21 (CPL+CPA+RevShare) document and the Terms & Conditions contain no clause or policy requiring any redeposit within any time frame. The Test Period only checks traffic quality, while the Hold Period simply confirms valid deposits — neither mentions redeposits. Presenting a non-existent rule as a reason for non-payment is misleading and unethical. I demand immediate payment of $8,178 within 48 hours, failing which I will escalate to the relevant regulators with the Offer 21 document as evidence. Updated Review — ❗ Unpaid $8,178 Affiliate Commission – PrimeXBT Using Hidden “21-Day Redeposit Rule Your explanation is inaccurate. The so-called “21-day redeposit rule” you’re referring to does not appear anywhere in PrimeXBT’s official Affiliate Terms or the published Offer 21 document. My referrals fully met the stated requirements, yet my commissions were later declined under an unpublished internal rule that was never disclosed before onboarding. I ran an AI document analysis comparing your public Affiliate Agreement and Offer 21 PDF and confirmed that this “21-day redeposit” condition does not exist in any published terms. This proves PrimeXBT relied on a hidden internal policy to justify non-payment — a deceptive practice that violates affiliate contract standards.

I am from Cape Town south africa. I am mot a new trader, I have about 7 years experience. I signed up with primexbt, verified my account immediately, deposited and began trading. Everything ran smoothly. UNTIL.......when I wanted to withdraw MY MONEY, I WAS IMMEDIATELY MET WITH PROBLEMS!!!!!!!!!!!!!!BIG RED FLAG. Multiple withdrawals failed one after the other, online support is HORRIFIC AND SLOW CHEAP AI chatbot, GENERIC RESPONSES. Only after this experience, did I research and found MANY bad reviews of poor support and WITHDRAWAL ISSUES AND DELAYES. For that reason I will never trust primexbt and will spread my HORRIBLE EXPERIENCE Primexbt is just another local SC*M broker

As all can see that primexbt is fraud has anyone seen 70 pips spread on major currency as you can see I have done short sell in this pair and market also moved in my favour But because spread was so huge that my account was blown out And it's not first time As many remember there was big selling in crypto three days ago and I have short position on eth/usd at that time I was 50 dollars profit and I chose to take profit cancel order and order was cancelled but I only got 15 dollars profit and I asked them why they told me it was because market slippage and i took profit when market was stable but no they insist that it was because of slippage and that order entry was not been given or shown iny history section And there are many more cases that have happened with my friend and I have all screenshot from their side and my side of primexbt fault It always because of them we trader have to take loss even if we made right trade broker always earn And they have also kick to me out of their telegram community because I ask them why is spread so large but they didn't answer it to me out of the telegram community and deleted my post
The worst trading app ever!! Too many bugs, system always lagging can’t close open trades Stop loss prices not working support agents useless/ unresponsive. Stay away!

Best ever trading broker! Very lenient liquidation policies, solid spreads/fees, and most importantly it's dependable. I can trust it's going to work and it's going to work well. Used for a year now, no issues except for minor bugs with the app but that's about it.
The South African branch has scammers working for them . Yusuf Ebrahim is one of the biggest scams . He must remember ,my family and I still want our money . He better pay our money back .
Despite multiple email exchanges with their support, PrimeXBT still hasn’t returned the funds from my closed account. Depositing money is easy, but withdrawing it seems extremely difficult – maybe even impossible. Very disappointing and concerning experience
Worst customer service on earth. Literally took 30 days of them saying they working on it to get the money corrected then after waiting for 4 weeks they said the guy who was suppose to do it was on holiday for “30 days” (seems like quite a mega holiday) while the entire time they said they were working on it? Then suddenly his back from holiday and attending to the issue and then after all this this time and “working” on it they said sorry we can’t fix it “so what were they go fixing or amending for 4 weeks then?? Must be a criminal offense to tell the truth. Use with caution.

the worst customer service ever!
I couldnt figure out how to exchange USDT into USD so I contacted support. They were super fast to inform me that this exchange was not yet avaiable in my zone/area. And this is why I give 4 out of 5 stars. The withdraw process I had to do then was exchange USDT into Bitcoin then withdraw. Took less than 10 minutes before i had it in my Revolut wallet, did the exhange to desired currency and wired it to my local bank. I had the money on my Bank account the very same day.
I am grateful and thankful to your excellent broker. I have been trading for a long time, but unfortunately I have not yet achieved any results. But I am still learning and trading so that I can also succeed. But you really have a good site. You are a very good broker. I mean, you are great. I searched a lot on Coinmarketcap until I was able to find a great broker or trading platform that is both forex and crypto. Thank you. And your bonuses are also great.

really lost a lot of money because of a systembug that made my stoploss not work. after i contacted the support for help they just said that i discovered a rare bug. they did not cover my losses. after a long conversation over weeks they decided to just give me bonus money that is useless. NOT recommendable plattform

Withdrawals take a long time and are unclear, so I deleted this app and switched to another one because this app is inferior to local apps where withdrawals only take 20 minutes.

I have primexbt account and won contest and won but my code didn't work and after the team prove me bounus but also that is cancelled but the support got cancelled my query even after many times many months gone but problem didn't solved and they didn't proving me the bonus that i will won 500 usdt. If they want to i have proof.
in general, the platform is very good, especially the ease of registration, and the fact that it is possible to keep deposits in bitcoins and trade directly from a bitcoin account. this gives me the opportunity to trade without selling my bitcoins, only borrowed funds. What I miss is when registering, when choosing a nationality, there is no nationality XXA (Stateless) and XXB (Refugee). I hope that the Primexbt team will fix this problem. everything else is fine
