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PrimeXBT customer reviews

Updated: September 20, 2026
PrimeXBT
Views611
Summary
Reviews about PrimeXBT are highly polarized. Some users praise the platform for its smooth interface, reliability, lenient liquidation policies, fast withdrawals in certain regions, and attractive bonuses. They appreciate the ability to trade both forex and crypto on one platform and find it generally easy to use. However, a significant number of reviews describe serious issues such as failed or delayed withdrawals, unresponsive or ineffective customer support, hidden fees, unfair liquidation of profitable trades, platform bugs, and large spreads causing losses. Many customers accuse the broker of unethical or fraudulent behavior, including withholding funds, blocking users for asking questions, and applying undisclosed rules to deny affiliate commissions. Several users call PrimeXBT a scam and warn others to avoid it, while only a few report consistently positive experiences.
Param Jaisinghani
26.09.2025 | 08:33

As all can see that primexbt is fraud has anyone seen 70 pips spread on major currency as you can see I have done short sell in this pair and market also moved in my favour But because spread was so huge that my account was blown out And it's not first time As many remember there was big selling in crypto three days ago and I have short position on eth/usd at that time I was 50 dollars profit and I chose to take profit cancel order and order was cancelled but I only got 15 dollars profit and I asked them why they told me it was because market slippage and i took profit when market was stable but no they insist that it was because of slippage and that order entry was not been given or shown iny history section And there are many more cases that have happened with my friend and I have all screenshot from their side and my side of primexbt fault It always because of them we trader have to take loss even if we made right trade broker always earn And they have also kick to me out of their telegram community because I ask them why is spread so large but they didn't answer it to me out of the telegram community and deleted my post

Mike M
25.09.2025 | 15:56

The worst trading app ever!! Too many bugs, system always lagging can’t close open trades Stop loss prices not working support agents useless/ unresponsive. Stay away!

Mr Chill
19.09.2025 | 13:39

Best ever trading broker! Very lenient liquidation policies, solid spreads/fees, and most importantly it's dependable. I can trust it's going to work and it's going to work well. Used for a year now, no issues except for minor bugs with the app but that's about it.

Renier
13.09.2025 | 15:45

The South African branch has scammers working for them . Yusuf Ebrahim is one of the biggest scams . He must remember ,my family and I still want our money . He better pay our money back .

Dominique Lutz
05.09.2025 | 11:14

Despite multiple email exchanges with their support, PrimeXBT still hasn’t returned the funds from my closed account. Depositing money is easy, but withdrawing it seems extremely difficult – maybe even impossible. Very disappointing and concerning experience

Ryan de Ridder
23.08.2025 | 14:29

Worst customer service on earth. Literally took 30 days of them saying they working on it to get the money corrected then after waiting for 4 weeks they said the guy who was suppose to do it was on holiday for “30 days” (seems like quite a mega holiday) while the entire time they said they were working on it? Then suddenly his back from holiday and attending to the issue and then after all this this time and “working” on it they said sorry we can’t fix it “so what were they go fixing or amending for 4 weeks then?? Must be a criminal offense to tell the truth. Use with caution.

Ken Par
15.08.2025 | 12:31

the worst customer service ever!

Espen Jacobsen
15.08.2025 | 12:29

I couldnt figure out how to exchange USDT into USD so I contacted support. They were super fast to inform me that this exchange was not yet avaiable in my zone/area. And this is why I give 4 out of 5 stars. The withdraw process I had to do then was exchange USDT into Bitcoin then withdraw. Took less than 10 minutes before i had it in my Revolut wallet, did the exhange to desired currency and wired it to my local bank. I had the money on my Bank account the very same day.

ramtin
09.08.2025 | 22:29

I am grateful and thankful to your excellent broker. I have been trading for a long time, but unfortunately I have not yet achieved any results. But I am still learning and trading so that I can also succeed. But you really have a good site. You are a very good broker. I mean, you are great. I searched a lot on Coinmarketcap until I was able to find a great broker or trading platform that is both forex and crypto. Thank you. And your bonuses are also great.

kay rit
07.08.2025 | 00:31

really lost a lot of money because of a systembug that made my stoploss not work. after i contacted the support for help they just said that i discovered a rare bug. they did not cover my losses. after a long conversation over weeks they decided to just give me bonus money that is useless. NOT recommendable plattform

Wawan Diantoro
04.07.2025 | 03:13

Withdrawals take a long time and are unclear, so I deleted this app and switched to another one because this app is inferior to local apps where withdrawals only take 20 minutes.

Nirmal Kumar
03.07.2025 | 19:30

I have primexbt account and won contest and won but my code didn't work and after the team prove me bounus but also that is cancelled but the support got cancelled my query even after many times many months gone but problem didn't solved and they didn't proving me the bonus that i will won 500 usdt. If they want to i have proof.

irakli
02.07.2025 | 18:01

in general, the platform is very good, especially the ease of registration, and the fact that it is possible to keep deposits in bitcoins and trade directly from a bitcoin account. this gives me the opportunity to trade without selling my bitcoins, only borrowed funds. What I miss is when registering, when choosing a nationality, there is no nationality XXA (Stateless) and XXB (Refugee). I hope that the Primexbt team will fix this problem. everything else is fine

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