568
Reviews
PrimeXBT Deposit Issue. No Resolution Despite Providing Extensive Proof I had a very frustrating experience with PrimeXBT while trying to deposit funds into my trading account using UPI. I selected the UPI deposit option, which redirected me to a payment page showing a UPI ID to which I needed to transfer the money. After making the payment, I was required to enter the UTR number to confirm the transaction. However, after entering the UTR, the page would not proceed and repeatedly showed that the payment had not been received. Eventually, the payment page timed out. I immediately contacted support and provided all the necessary screenshots showing the payment details and transaction information. Instead of resolving the issue, I was later asked to provide my bank statement, which I provided. They then asked me to record a video showing the transaction inside my banking app using a different phone. I went through that additional step as well and provided the requested video. Despite providing the screenshots, bank statement, and video proof, there has still been no proper resolution or meaningful update regarding the payment reconciliation. The frustrating part is that I have done everything PrimeXBT’s support team has asked me to do, yet they are still unable to reconcile a payment that was successfully debited from my bank account. I understand that payment reconciliation can sometimes take time, but asking a customer to repeatedly provide more and more proof without actually resolving the issue is extremely disappointing. I would strongly recommend improving the UPI payment and reconciliation process and providing customers with a clear resolution timeline when such issues occur. UPDATE: 21 Aug 2026 Till now I have not received any resolution.
This is a fake platform. They take deposit but do not credit it to your trading account. Specially for Indian clients and customers who do payments via upi.
Had a position running well into profit on the Daily timeframe, on market close/open they opened spreads over 70pips wide which took out my stop, yes 70 PIPS!!! Good luck using this broker.
This is my final public request to PrimeXBT before I escalate this matter to the appropriate financial authorities. I have continued sending emails to the address your own team instructed me to use, yet I have received no meaningful response. I have repeatedly tried to resolve this matter professionally, but my messages continue to go unanswered while my concerns remain unresolved. Instead of receiving a fair resolution, my trading account was permanently closed before I felt my complaint had even been properly addressed. From my perspective, this has been extremely unfair and deeply disappointing. I trusted PrimeXBT with my first live trading experience, but instead I experienced a rejected order, delayed customer support, unanswered emails, and finally the permanent closure of my account. This sequence of events has completely destroyed my confidence in the company. I also experienced extremely long response times from live support, despite the company advertising responses within minutes. In my experience, I sometimes waited many hours before receiving a reply, which only added to my frustration while trying to resolve an urgent trading issue. I have carefully preserved all of my evidence, including screenshots, emails, live chat conversations, and account records. If this matter continues to remain unresolved, I will submit all of this documentation to the appropriate financial authorities and any other relevant organizations for independent review. I am not seeking conflict. I am simply asking PrimeXBT to communicate with me, review my case fairly, and provide a professional resolution before this dispute is escalated further. This is my final attempt to resolve this matter directly with PrimeXBT.
Opening/Closing a large size position in altcoin will trigger a wick and put you at a huge loss. Even if you close the position at BE or profit
My experience with PrimeXBT has been extremely frustrating. I made a deposit by scanning the QR code displayed on PrimeXBT's official website. The money was successfully debited from my bank account, but it was never credited to my trading account. When I contacted customer support, they simply told me that their payment provider did not receive the funds and asked me to contact my bank for a refund or transaction trace. As a customer, this is unacceptable. I used the payment method provided on their official platform and expected PrimeXBT to take responsibility for investigating the issue instead of shifting the burden entirely to me. The worst part was the lack of accountability and effective support. My money was debited, my account was not funded, and I was left without a proper resolution. This experience has seriously damaged my trust in PrimeXBT's deposit system and customer service. I strongly advise anyone considering this platform to be extremely cautious when making deposits. Until PrimeXBT improves its payment process and customer support, I cannot recommend this platform based on my experience.
Hi PrimeXBT Team, What is this? Such a pathetic support experience. A simple case has still not been resolved after several days, and this delay is wasting your clients’ time. If this issue can be resolved within the next few days, that’s fine. Otherwise, I will have to escalate this matter and contact the HR team directly, as this delay is becoming unreasonable. I would appreciate an immediate update on my case. Regards, Muhammad Bilal Khan
My experience has been terrible ... I opened up 2 accounts but I'm unable to access either of them ... They now loading on my meta trader
Account activation was quick and easy
You are different, unique from others
Pathetic application ever I have seen, even XM and exness are on the top . I have used trade will , pocket broker they have user friendly layout , even btcdana is good and have lucrative bonuses, XM is best as I have good turnover there. Try to improve layout make it simple and use your engineers to work on front end , make it convenient
Very easy to use software is easy to understand. They have set up the the whole programme so that anyone can use from beginners to experienced people.
I HAVE TAKEN TRADE ON SOLANO.WITHOUT GOING PRICE TO MY SL I WAS OUT OF TRADE...MY SL HIT WITHOUT HIT SL.
it waz user friendly - not eating capital rapidly- hence good for small account. Account is not washed abruptly.
Honestly I was always happy with the services until recently. I made a withdrawal on the 25th June 15:07 today is the 27th to date it has not been processed although the platform is advertised as a maximum 24 hours turn around. I have made multiple attempts to communicate my issue but some how they have a way of saying nothing that gives a solution all I hear is we will get back to you. There is alot of carelessness in how my query is being handled. Where do I escalate. I don't know how to reply to what the platform has responded. But based on the response I still think the platforms respond to be useless and unhelpful where can I escalate this matter to get assistance. I have lost income based on this behavior. Everyone is just careless with my rightful complain. If you cant help the send me to someone who can make decisions.
very poor for trading there chart is different from Tradingview completely different they will liquidate your funds when you take trade
Smooth verification and great App
Good platform
Plzz make your application same like exness ,spread 0 according to deposit, If you do this, believe me you will grow a lot in India because Exness is unavailable in India and people are waiting for it, people do not want to use XM and Vantage because of the spread.
This online trading is good for poor and rich family but difficult to understand this online trading People are afraid of loosing as i
Most straight forward platform. Really rewarding .
Great instantaneous service. I appreciate them in my trading journey. I think people should try PrimeXBT.
Great service
I really like the fast withdrawals they are the fastest .
They stole my earned profit (€1200).In the beginning there agents (CASEY &HENRY) told me i can use 2 sub accounts to trade on the same stock on earnings day.I have the screenshots and send it to theme but no response CONSERVATION with casey Me :hello Casey is internal hedge and gap trading at the same time allowed?...on Earnings and non farm days allowed ? Casey • 12 weeks ago Yes, all of the above-mentioned is allowed Me:ok are you sure hahah Casey• 12 weeks ago Yes, I am sure about hedging and gap trading, we even publish articles about gaps in our market analysis. CONVERSATION with Henry Me:Account: usdc1557621 a (BUY) position (Tesla)Account: usd1557621 a (SELL) position (TESLA) is that allowed ? Henry •12 weeks ago My sincerest apologies about the delay in response, there's a high activity at the moment due to which it's happened. Any inconvenience is highly regretted and I appreciate your patience. 🙏 You indeed can open positions in opposite direction of two different trading accounts of yours, there aren't any issues with that, you can rest assured. I will update this when they release my funds.
You guys offer go service & you respond on time & about withdrawals you guys are the best shutout
Extremely quick to respond. Knowledgeable.
Good trading
Excellent 👍🆗 I am satisfied ☺️
No customer Support after wasting lots of time with bot, telegram group admin promoting sexually paid service when I tag to Admin they just kick coz admin was paid ! Only few members write who paid them ! Primexbt don't use , Better best Vantage, exness or xm use ! Shame on you Primexbt management team