900
Reviews
Great follow-up to resolve a technical issue. After my submission of documents, I received a timely call to assure that the issue had been resolved to my satisfaction. The representative was professional, courteous and patient with my unrelated questions.
Zee was very responsive and took the time to answer my question in a very detailed manner which I appreciate. OX overall does a great job with communication. Thanks Jeff
Abigail was AWESOME!
Great service
I have used other brokers, and by far and away, the best one is Ox. It was a little difficult to get an account based where I'm at, but I easily made multiple deposits of $20,000, which typically is the easy part, but I was more concerned about getting my money OUT because I've had other brokerages that took almost three or four weeks to get my money back to me. I did a $20,000 trial withdrawal with Ox and they had it in my Chase account almost within twenty four hours of requesting it. So I can vouch for the great customer service every step of the way (they reply within minutes) and for deposits going in and withdrawals (even big ones) coming out quickly and stress free.
Customer service was very helpful in closing the account
I am a recently new customer of Ox Securities so haven’t experienced the withdrawal issues that many seem to mention. My issues relate to their deposit process which seems to favour heavy bureaucracy in an attempt to hang onto funds for their own benefit. Firstly, after making a deposit using Osko I have had to wait up to four days even though their website says 0-1 day and I followed up daily. Secondly, I am being asked to confirm the source of funds and provide evidence of the source of the funds including audited financial statements, bank statements confirming the income sources or customer invoices. How ridiculous! This is being demanded for each deposit that I have made and they are holding my deposit funds until I collate and send all of this information. Heads up if you are considering using them. No other broker that I deal with is this bureaucratic.
Very patient. Thank you.
Great customer service.
Abigal, dealing with an upset customer that had nothing to do with her... Your customer service is the best!!!
Very helpful call. I was able to finally log into my account and make deposit
The associate was very helpful and explained everything I needed to do to remove a closed bank account and add a new one. He even sent me an email with all the steps just in case, so I would not miss anything.
This is actually one of the few legit platforms for Forex trading.
Fast and efficient! Very professional!Did exactly what they said they would do! Very helpful!
Great service
I've been trying to open an account since Nov. 2025. They weren't transparent as to what I needed to submit - they were always vague. So I stopped. When I attempted to try again in May 2026; they denied my application without explanation. I come to find out because they were never properly licensed to take on individuals from the US. I wish they were upfront with me from the beginning instead of wasting my time.
Yves has been Wonderful! He was very resposnsive and and went out of his way to help me. I am old and he was very patient with me to compete my requestand made it simple even for me. I am so grateful to Yves and he certainly has my MOST HIGH recommendation, Thank you,Yves!
Extremely frustrating to work with. Poor communication. Unhelpful support team.
Quick and attentive response
Customer service is always easy to get a hold of and very helpful. I needed help finding an end of year statement and the representative processed the request easily and sent me the document in two different file formats to make sure I didn't have trouble opening it.
Takes them a week to respond to an email
I needed some help setting up an account on Jan 13/26 and for some reason, could not get it done on my own. I had done it many times before but for some reason couldn't get it done on this day. I reached out to customer service for assistance and was so very pleasantly surprised to receive a response from Arrelle within minutes, offering to help. After asking that I provide her with a bit more information regarding the details, I was even further surprised to hear back from her again within minutes. She had gone ahead and set up the account for me...and it worked perfectly...Wow!...Was my 2nd reaction...now that is some excellent customer service...you made my day Arrelle! Thanks again and best wishes to you, your colleagues and your families for 2026!
please read!!!! I fell victim to this scam and lost everything I had sadly, after depositing here, they continued to come up with excuses and also stopped responding to support thankfully luven'securities recouped my loss I am 67 year old with grandkids who made me interested in crypto apparently, i was in over my head from the start, I am happy it worked out for the best
Believing their assurances cost me dearly, though Avex:Bridge eventually helped me get things right
Following through to make sure I get the help I need. Nabill was a big reassuring help.
The response time was within an hour and very very detailed and to the point with helpful links and clear explanation!
Nabil took his time to explain and walked me through the funding process. Great Service he provided.
Abigail knew exactly what I was needed. I didn't know how much trouble it would be to install my purchased expert advisor. She scared me at first, thinking I would have to compile something. Once she understood, the instructions were spot on.
Did well explaining
Simple, easy to follow instructions and processes.