539
Reviews
Takes them a week to respond to an email
I needed some help setting up an account on Jan 13/26 and for some reason, could not get it done on my own. I had done it many times before but for some reason couldn't get it done on this day. I reached out to customer service for assistance and was so very pleasantly surprised to receive a response from Arrelle within minutes, offering to help. After asking that I provide her with a bit more information regarding the details, I was even further surprised to hear back from her again within minutes. She had gone ahead and set up the account for me...and it worked perfectly...Wow!...Was my 2nd reaction...now that is some excellent customer service...you made my day Arrelle! Thanks again and best wishes to you, your colleagues and your families for 2026!
please read!!!! I fell victim to this scam and lost everything I had sadly, after depositing here, they continued to come up with excuses and also stopped responding to support thankfully luven'securities recouped my loss I am 67 year old with grandkids who made me interested in crypto apparently, i was in over my head from the start, I am happy it worked out for the best
Believing their assurances cost me dearly, though Avex:Bridge eventually helped me get things right
Following through to make sure I get the help I need. Nabill was a big reassuring help.
The response time was within an hour and very very detailed and to the point with helpful links and clear explanation!
Nabil took his time to explain and walked me through the funding process. Great Service he provided.
Abigail knew exactly what I was needed. I didn't know how much trouble it would be to install my purchased expert advisor. She scared me at first, thinking I would have to compile something. Once she understood, the instructions were spot on.
Did well explaining
Simple, easy to follow instructions and processes.
Very prompt and helpful! You have amazing customer service.
I made a simple request for information and had a speedy response. I'm dealing with a family emergency and needed to transfer my info to my laptop. The assistance was invaluable and one less thing I had to worry about. Greatly appreciated!
When I asked for help, I received it in a very nice and courteous manner. I look forward to working with Ox Securities.
The associate I worked with Arrelle O was great and guided me through the process with like a professional. Thank you
Very responsive and promptly answered my question. Also provided additional links to documentation related to the area of question which was nice.
I had a great experience with Ox. I called when I needed help funding or making a withdrawal from my account and everyone was great. I was nervous about an overseas account, but this company was great to work with! Billy
Information was presented in a simple direct manner that was easy to understand.
Good prompt service
Lost my email access was not able to login, Yves help me to update the account very fast and smoothly, great service!!!
Anyone considering Ox Securities, but is worried about their funds being secrure. Should know that this company does everything they say they would do. They respond to emails, address and resolve issues. Deposits and withdrawals are always handled in a professional and timely manor.
The agent is an expert knowing the my crypto case, and he/she is quick in contacting other team to give me the answer!
Straight forward process to open an account, good customer service and nice web interface. Only just funded my account so cannot comment on trading at this point in time.
I have a great experienced with customer support . Yves was very helpful and got all my needs answered and taken care off .
Ox Securities staff are always prompt with their replies and very knowledgeable!
Associate listened to my concern and helped me find the solution. Promptly did what she said she was going to do. Easy to talk with and understand.
I contacted Ox Securities because I changed my master password and after I changed the password my account. wasn’t allowing me to place trades. I got in contact with Zyron and Zyron was very friendly and evidently very knowledgeable. Zyron instructed me exactly what to do, to be able to start placing trades again? I did what he said while he waited and I was able to access my account and able to start placing trades again. Thank you, Zyron
Ox support team is easy and quick to provide Customer requests. Both AI and human supports are responsive and hazzle free
Everything worked out well
Well response, and great support
Abigail was very helpful in navigating my issues She was very patient and worked with me Excellent support from Ox Securities