1808
Reviews
Slow KYC Verification and Unhelpful Support I’m giving 2 stars because my KYC verification has still not been approved after more than 48 hours. I have already submitted all the required documents as requested. I contacted the helpdesk, and they asked me to submit a support ticket, which I did. Unfortunately, the response has not been helpful, and my KYC is still not being processed at the time of writing. There is no clear update or timeline provided, which is frustrating. I hope Otet Markets can improve their KYC processing speed and provide clearer communication from their support team, especially for new users who want to start using the platform
Rating: 1 star I deposited 14,737 USD with Otet and have never received a single dollar back from this account. 18,437 USD is currently sitting in my broker wallet and has not been released. Of that, 14,737 is my own deposited capital and only 3,700 is profit. So roughly 80% of what is being held is simply the money I sent them. I was told, verbally and through my IB, that no profit would be paid because I traded "too fast." I have never received anything in writing: no clause from the client agreement, no minimum holding time, no list of the trades they consider to be in breach. Nothing I can actually respond to. For the record, and this is all on their own server: my average holding time was over twenty minutes, and my three largest positions ran for 26 minutes, 53 minutes and more than five hours. I have the full MetaTrader 5 trade history report and I am happy to provide it to anyone who asks. There is also a discrepancy I would like explained. My MT5 statement records a withdrawal of 2,500 USD as processed on 04.08.2026 at 17:22. That money never reached me. It is still in the wallet. Their own statement shows a payment that was never made. I am not writing this because I lost money trading. I am writing it because I cannot get my own deposit back and cannot get a written reason why. I will update this review immediately if the funds are released.
I have been defrauded by this company. I made a deposit and requested a deposit bonus; the company refused to grant the bonus to my account. Nevertheless, I continued trading normally without the bonus. When I generated legitimate profits—without any bonus funds involved—they blocked access to my account and prevented me from logging in, thereby stopping me from submitting a withdrawal request. I demand the immediate reactivation of my account so that I can withdraw my funds from my MT5 account (number 716241).
the worst withdraw process ever. every time i want to withdraw money takes them a lifetime to do and so many times it gets cancelled because they say the wallet is not in our whitelist and literally just makes life so much harder only in best case scenario it will take 12 hours to do and the worst can be more than a day and if you request it on Friday morning you will definitely have to wait for it till monday afternoon
I am filing this formal exposure against Otet Markets regarding my trading account (78934) and Partner ID (65247). The Case: As an official IB, I accumulated commissions from my clients and transferred them to my trading account for manual trading. When my balance reached a point where I requested a withdrawal of $4,500, the company delayed the process for 9 days before rejecting it under the false pretext of "Bonus Abuse." I emphasize that these funds are Net IB Commissions, not promotional bonuses. Technical Manipulation: Immediately after the rejection, the company downgraded my KYC status. Now, the portal returns a persistent "Technical Error" every time I attempt to re-verify, effectively freezing my current capital of . Demand: I demand an immediate manual verification of my KYC and the full release of my funds ($17,600.47). There has been no response from their support team.
I deposited $1,908 with Otet Markets and traded manually without using any bonus, promotional credits, or automated systems. My account balance is currently $551, but my account has been suspended without prior notice, and I have been denied access to the client area. The broker previously stated that my deposited capital remains available for withdrawal. However, I have not been provided with any functional withdrawal method, and my repeated emails to the legal and support departments have been ignored. All trading accounts were registered under my own name and identity. No fraudulent activity, bonus abuse, or prohibited trading strategies were used. At this stage, I am only requesting the withdrawal of my remaining balance of $551, which is rightfully mine. I request the broker to resolve this issue immediately. If no action is taken, I will escalate the case to relevant financial regulators and payment dispute channels. Update: Yesterday I received a phone call from the broker offering me $200 if I delete my Trustpilot review. Today they called again and told me to first remove my Trustpilot review. They said only after deleting the review, my account would be reactivated within 24 hours and I would be able to withdraw my remaining balance. I clearly requested that they first enable the withdrawal of my funds, and after receiving my money I would consider updating or removing the review. They refused and ended the call. This request from the broker is highly concerning. Update: Since posting my original review, Trustpilot investigated my review after it was flagged by the broker for allegedly containing harmful or illegal content. Trustpilot concluded that my review did not violate its guidelines and restored it. After that decision, I tried to resolve the matter directly with the broker. I emailed the Legal Department on June 3, 2026 regarding my remaining account balance and my inability to access my client account. I sent a follow-up reply on June 18, 2026. As of today, I have not received any response. I still cannot access my client account, so I have been unable to submit a withdrawal request for the remaining balance. I hope the broker will respond and resolve this matter professionally.
All was good and I had good experiences with it.
Good broker an no deposit bonus fantastic
broker best best best is the best
Goood thanks ☺️🙏
Good i love it
شركة ممتازة انصح بها سبريد رائع وطريقة السحب سهلة ةسريعة
one of the best broker ever i use. user friendly support team. instant withdrawal lower spread commission. real time fastest order execution.
It was smooth and the help desk was very fast
Very good broker
Nice service, nice support
I get my ndb and thanks otet
Overall experience is good, low spread and fast execution but kyc is something else, for the past 3 days now my kyc is still pending and support is not helping, they keep sending you to different department. Update: My account is verified, It was due to Ramadan festival, hence the support delay, but after all, they replied and sorted me out.
I’m giving 2 stars because my KYC verification has still not been approved after more than 48 hours. I have already submitted all the required documents as requested. I contacted the helpdesk, and they asked me to submit a support ticket, which I did. Unfortunately, the response has not been helpful, and my KYC is still not being processed at the time of writing. There is no clear update or timeline provided, which is frustrating. I hope Otet Markets can improve their KYC processing speed and provide clearer communication from their support team, especially for new users who want to start using the platform.
Otetmarkets is a good broker They have good spread. Min. deposit as low as 1$ and their customers service is very helpful and fast to respond.
I’ve been trading with Otet Markets for the past few months and overall, it’s been a positive experience. The account setup was quick, and deposit and withdrawal processes were straightforward — my funds were processed within a reasonable time frame. The trading platform runs smoothly with good order execution speed, and spreads on major pairs are competitive. I also appreciated their customer support team, who replied to my questions clearly and in a professional way. One thing that could be improved is more educational content or webinars for intermediate traders. That would make the platform even better for those looking to grow their skills. In summary, Otet Markets seems to be a reliable broker with fair conditions and responsive service. I’ll continue trading here and update my review if anything changes.
hi i requested withdraw from 6 month ago i didnt recived my withdraw after 6 - 7 month i have all screenshot and proofs about withdraw my fund remained in their website and they dont pay my money and also they dont answer .
Perfect customer service 👌👌
You're not being honest. I never received any warning by email — not before the account block, not after. I sent multiple messages to your official addresses: info@, legal@, and ticket@ — absolutely no replies. Your WhatsApp and Telegram support? They answer, i tell them what happen and after no one responds. I called your UK phone number several times — no answer. Also, let’s be clear: I did try to withdraw my funds. There is no functioning withdrawal method available on your platform right now. You blocked access and left no options. Unfortunately, I can’t attach screenshots here to prove that I received zero help from your support channels — but I have them all saved, and I'm more than willing to share them elsewhere if needed. Your response here is trying to rewrite the facts. But my experience is real, and I’ll continue to warn others until you take real responsibility and return my money.
Great site and the support was very helpful in resolving my problem when I made a mistake. Thank you for your response, follow-up, and attention to detail, and I hope you always succeed ⭐⭐⭐⭐⭐
I ask 10 question from support team and they answer all in quick time , in my last broker I was late to answer my ticket for 3 day's
Perfect Customer service And Support team , i try 4 Forex brokerage and i feel good in otetmarkets
I used platform for 1 month and i think itis good broker
I’ve had a very unpleasant experience with Otet Markets. After a few days of trading, I made a profit of $2,139.51 and submitted a withdrawal request on 07.03.2025. Since then, I haven’t received any clear response. I opened a support ticket and was told to wait 20 days for verification. I respected that timeframe without sending any follow-up messages or bothering them in any way — I waited patiently. Today, after the waiting period has passed, I contacted support again, but I was completely ignored — no one replied. I find this attitude from Otet Markets absolutely unacceptable and deeply concerning. The complete lack of communication and transparency is alarming. I’ve tried to get in touch with them through every possible channel, but with no success. This has been an extremely frustrating and disappointing experience. PS: update 16.04.2025 Five days ago, when I left this review, I was told that my issue would be expedited and resolved. I’d like to mention that no one has contacted me since then — just the response below. Furthermore, just two hours ago, I received an email rejecting my withdrawal request with the reason “DOCUMENT REJECT.” I have no way to ask for clarification, as no one is available or willing to assist me at support. This situation has become a nightmare. Stay as far away as possible from this broker!
As I said in the previous feedback that has been removed Otet Markets does not respond to messages and I have not received my withdrawal made on 03/12/2025 to verify. It is 993.06 USDT, transaction ID 378057, WALLET 84202.. check Ps: Today, 08/04/2024, for the first time, I spoke with the Otet Markets assistant on WhatsApp and they told me that they were trying to solve the problem. I will provide new feedback after they solve my withdrawal problem. Ps: Finally I managed to have the withdrawal of $993 updated to 3 stars because finally the support managed to solve my problem after 1 month of waiting