Octa customer reviews

Updated: April 3, 2026
Octa
Views593
Summary
Most reviews describe OctaFX as unreliable and potentially fraudulent, with frequent complaints about delayed or missing deposits and withdrawals, blocked accounts, unresponsive or repetitive customer support, and lack of transparency in handling funds. Many users claim their deposits were deducted but never credited, or that withdrawal requests are ignored or rejected after long delays. Some report excessive transaction fees, unexpected deductions, and high spreads that make trading unprofitable. Several customers accuse the broker of intentionally stalling resolutions or closing access to accounts holding funds. A few isolated reviews mention positive experiences like fast withdrawals or helpful bonuses, but overall sentiment is overwhelmingly negative, emphasizing mistrust, poor service, and potential financial loss.
Rahul Kumar Singh
16.01.2026 | 12:06

From 13 Jan 2026 1. Company is not giving withdrawal 2. Email support is also shut down 3. Chat support is also shut down No body know What is happening

Khairuddin Bin Hassim
16.01.2026 | 11:11

good and excelent

Saviour Imeh
16.01.2026 | 10:53

I love the way the matter was dead with Abigail no long protocol and I'm not the way the agent simplified your matter

Pintu Sharma
16.01.2026 | 09:53

deposit kra do

Mukesh Yadav
16.01.2026 | 09:51

Payment done 👍

Kuldeep Singh
16.01.2026 | 09:22

Nice and fast to resolve the easy and give suggest

Agnesia Anna Felix
16.01.2026 | 07:25

My account has been blocked.The agent so friendly and good person to help and fast response.. thank you so much

Renuka Bachhar
16.01.2026 | 06:16

It was a pleasure talking to you. Your service is excellent.

Lukas
16.01.2026 | 01:46

He help me step by step he is so good at communicating i glad now i have account have created thank you so much Arthur

Sainu Deen
15.01.2026 | 17:44

I don't want give them any star.Very bad service. You won't get proper response from their Kyc team, still you wait for years. Not at all client friendly broker. Don't waste your fund with them. They are holding your fund with no reasons. If you enquire anything, providing reply as if their different departments (Support and kyc )are in earth and space. No connection between them. Please stay away from this broker. My fund is doomed for nearly one month.

Zairulaily Binti Mohd Zain
15.01.2026 | 16:59

helpful and very fast respose

Mohammad Runzu Sikder
15.01.2026 | 16:05

Excellent all

Shailendra Kumar Yadav
15.01.2026 | 09:46

Very bad experience doing deposit 4000 but after 2 days not getting deposit money in account totally fraud

Alloo Naziya
15.01.2026 | 08:57

Not comfy my ans

Kunta Govind Rathod
15.01.2026 | 08:45

Very good support

Mohit Kumar
15.01.2026 | 07:09

Good experience but sometimes I face deposit issue

Arunmurugesh B
15.01.2026 | 06:07

Worst experience in customer support

Savita Shankar Jadhav
15.01.2026 | 02:33

The service is so bad what I experienced right now

Gopani Anil Odhavjibhai
14.01.2026 | 22:03

I m very happy for kind information ..

Xolani Ronald Majola
14.01.2026 | 15:39

I deposited R480 to the octa standard bank account I then requested to be refunded this was on the 31st of December 2025 it is now the 14th of January still no sign of my Refund I know R480 is a small amount but it is the professionalism integrity of Octa that is questionable at this honesty I don't want resort to social media platforms with me query as this will have impact on the company image and brand all m ask for is my refund

Phira Ham
14.01.2026 | 13:55

He tries all his best to solve my problem and finally, it was all good with his great support.

Norridzuan Bin Ismail
14.01.2026 | 12:58

Supportive assistant and fast respond

Vijendra
14.01.2026 | 12:28

Excellent and quick

Dev Joshi
14.01.2026 | 11:18

Lot of issues going on with deposit and withdrawal... spacially for India. No UPI NO BANK TRANSFER WORKING. ..

Devinder Bajaj
14.01.2026 | 11:13

Very slow response

Shanmukha Rao Andavarapu
14.01.2026 | 10:29

great experience

Shivali
14.01.2026 | 08:25

Good to know the exact status of my transaction

Bharpoda Dhavalvhai Mangilal
14.01.2026 | 05:20

Very good talking

DrKray
13.01.2026 | 20:41

I truly had a great opinion up till I tasted the bitter end of the stick. I lost close to $5k in capital and profits last week on octa because my take profits were not triggered, even after reaching and passing this points. I've reached out to customer care and I'm being tossed around. All I want is some reasonable compensation to help cover my misfortune.

Zohmachhuana Khawlhring
13.01.2026 | 18:36

Good conversation

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