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JP Markets customer reviews

Updated: September 12, 2026
JP Markets
Views704
Summary
Reviews of the broker are highly mixed. Many clients praise the helpfulness and professionalism of specific support agents such as Luke, Kian, Lauren, and Keana, describing the service as fast, kind, and supportive during account setup or inquiries. Some users report smooth experiences with verification, bonuses, and withdrawals, expressing full trust in the company. However, others share serious complaints about withdrawal issues, poor communication, and unresponsive customer service, with some claiming funds have been stuck for months or lost entirely. The 300% bonus in particular is controversial—some see it as a generous offer while others accuse the broker of using it as a deceptive marketing tactic leading to losses. Overall, feedback ranges from excellent service and trust to frustration and accusations of scams, showing inconsistent reliability and transparency.
Herman
13.07.2026 | 15:55

I just recently started trading with JP Markets and have had nothing but positive experiences dealing with the support agent Tabisa, lightning fast trade execution on market & stop order fills. Very reasonably priced spreads and a wide range of instruments availability. I would definitely recommend JP Markets as a broker of choice to any trader.

Sibusiso Sangweni
08.07.2026 | 14:05

Whatever you do, stay away from this scam broker. If you don't want to listen, then proceed and you will regret it.

TOKOLLO
28.06.2026 | 08:48

Itsa scam they promised us non deposit bonus but they didn't give me and my friend never got his withdrawal due,to their conditions

Doris
08.05.2026 | 11:28

Day 4- my deposit hasn't reflected on my wallet. email thread for follow ups now on 18up and down replies. Their reply on all emails: " Kindly be advised that we have re-escalated the matter and will reach out to you once updates become available" I will keep you posted

Yoosuf Abrahams
25.03.2026 | 22:09

Deposits at night always take forever, to reflect. Missed out on a few trades because of it.

Craigen
27.02.2026 | 13:06

The support system I experienced with my documents was 5 star. Response was fast and so helpful. Did not open a trading account yet to trade so this review is just on the support system. Still need to experience the broker regarding the full trading experience and withdrawals etc but otherwise it's a good sign for me.

Ramon Wilmot
26.02.2026 | 14:05

Lauren was really helpful and verified my trading account and made the process super smooth and easy

Meldah
24.02.2026 | 21:12

On the 23rd i withdrew 85usd on JP Markets platform and i was expecting the money to reflect after hours,but the money didnt reflect the follong day either,the urgents keep on saying that they paid the money and the bank us the one delaying the payment knowing exactly that they are lying,because during the day i called the bank and ask them about the transction,the bank said the money doesnt reflect,so they are misleading us.on the 6th of february i withdrew and the money reflected after few hours.contact 0838912241

Jade Du Preez
12.02.2026 | 14:37

very helpful and honest

Celukwanda Msweli
24.01.2026 | 12:05

Lauren's service was excellent.

Asanda Mnembe
09.01.2026 | 12:28

Absolutely horrible experience with this broker From the 5th of January until now The 9th I have had a bunch of problems like 3 different issues but zero have resolved Firstly it’s their false claims they claim that on their cash back account you will receive 10% of your losses at midnight and they will be credited to your account and you can either withdraw or trade with it but that’s a rotten lie becuz I traded money I lost but now it’s Friday still no cash back they’ve asked me to contact their support in email I’ve done that I’ve sent screenshots of my entire trading history but they said it’s still under investigation even though that lied on their website and claimed that their cash back will be automatically credited to the account once it’s midnight 2.secondly their JPM bucks is next to use less I’ve been trading with them almost on a daily basis for 8 months but only collected 2000 points that’s fine I requested a 150 cash reward which was 1500 points but still nothing I requested on the 7th but today is the 9th and I’ve received nothing 3.thirdly their own customer support agents don’t seem to understand the company’s own terms and conditions they changed the drawdown bonus from max 200 000 in credit to a max of 20 000 but after I made a total deposit oF 6000 and received credit of R1000 they said I’ve reached the maximum but I didn’t even reach half of it I’ve had a bad experience with them back when they were shut down they gave people an opportunity to withdraw the amounts that were in their wallets I did and they sent an email that it was paid but when I checked my bank account I never received my money and I never changed accounts I see why the FSCA banned these guys false advertising sometimes manipulating prices stay away If you have any problems you will be told to write to support where u will get a generic automated message and they will take ur issue and throw it in the trash plz for the love of your peace don’t go with this broker go for any other broker not this one

SR Perfomance
06.01.2026 | 09:34

Tabisa handled my issue extremely quickly very happy.

Celine J
03.01.2026 | 16:07

Tabisa was very helpful and pleasant 🙏

Thimna Masiko
03.01.2026 | 03:19

Kian explained the situation exceptionally well I appreciate it keep up the good work

Letshego Tau
29.12.2025 | 09:03

The representative Tabisa assisted me professionally. Clued up with their services. I enquired about no deposit bonus. Tabisa clarified how the process works. I am happy

Matt Brandt
29.12.2025 | 08:40

Very responsive,quick and ready

Jeanette
23.12.2025 | 12:53

Super helpful and patient Been a real pleasure dealing with Nazeer

Eketsang Motaung
23.12.2025 | 12:43

Great customer service, fast executions on MT5, fast withdrawals, and also great shoutout to Iegshaan for his patience.

Fessy Amulungu
23.12.2025 | 09:13

Hi my name is Festus Amulungu JP market is a very reliable broker easy to use,my experience with them thus far has been very good and my man Legshaan has been helping me out a lot in the area's I have trouble with the job market team's service has been top-notch.

Romeo Hudivha
22.12.2025 | 10:32

Good in every way, excellent

Sifunda Perse
19.12.2025 | 10:22

Very kindly

Ludger Swartz
19.12.2025 | 10:19

One of the worst brokers out there. Loading deposits and not receiving it in trading account. Will rate them 0 stars if possible From :Ludger Swartz

Vanessa Nyirenda
19.12.2025 | 10:18

Terrible servcie, they got shutdown , kept peoples money then now say the claims process is closed when you need to request your funds back. I am taking them straight to the Ombudsman.

Oyena Mzongwana
18.12.2025 | 12:50

Alphonzo quickly provided a solution to the probmlem I requsted help on and it was done in a professional way.

Mxolisi Ndlovu
18.12.2025 | 08:22

A very amazing platform and all thanks to Iegshaan who works there. My experience is just super amazing

Consumer
18.12.2025 | 06:56

Kagiso Gumbu and legShaan been trading with this company since 2023their Nasdaq is the best of the best ❤️📍trust jp market u gone wrong im not paid or forced to this review they are genuine and is a smooth trading platform for both beginners and advanced traders

Fayaaz Karriem
17.12.2025 | 12:58

the company provides an excellent service regarding someone that has no clue on what to do

Cloete_fx
16.12.2025 | 12:29

Good day I have received the best customer service from Iegshaan. He has helped my business grow at JP Markets and I have received huge support from him. He has always been kind and very helpful when my clients needs help with withdrawal and verification. He always pushes for my events to be successful and give me all the support I need. I'm looking forward to many more successful years to come from my partnership with Iegshaan and JP Markets🙌

Mosioua Maboe
15.12.2025 | 11:15

Service delivery ♥️ I have received a wonderful help from Iegshaan he is one of the best

Deplooy Mamabolo
11.12.2025 | 16:54

Dylan has assisted me, truly appreciate it.

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