Infinox customer reviews

Updated: March 29, 2026
Infinox
Views530
Summary
Reviews about Infinox are mixed, showing both strong praise and serious criticism. Many clients highlight excellent customer service, mentioning quick, friendly, and effective support through multiple channels such as WhatsApp. Some also praise specific employees, smooth trading platforms (MT4 and MT5), tight spreads, wide instrument selection, and easy funding options. However, several users report major issues including delayed bonuses, unfair rebate policies for agents, blocked accounts, lack of communication, confiscated profits, and arbitrary account restrictions. Some complainants allege unprofessional handling of disputes and even threaten legal or regulatory action. Others also warn against third-party bots failing to deliver promised results. Overall, while many traders appreciate Infinox’s trading conditions and support, concerns about transparency, fund safety, and policy consistency have significantly affected trust among some clients and partners.
Robie D.
18.01.2026 | 09:29

Overall feels secure trading here, funds are kept in separate accounts and extra insurance coverage gives me more confidence when keeping money on the platform.

melida portorreal
17.01.2026 | 01:41

Just stared with company and in very satisfied,

Donland
16.01.2026 | 15:28

Ix social lets me watch other traders in real time, picked up ideas faster and the interface is easy

Kemi wung
15.01.2026 | 07:53

I got a bit lost switching between platforms and finally stuck with mt4. It feels more natural using those charts.

Spencer Diaz
15.01.2026 | 06:31

Trading with infinox has many markets, futures cfds are fun, keeps me lernning daily.

Dusan Oblak
13.01.2026 | 08:58

Leverage tight up to 1:1000 0.01 lots makes small trades easy but risk is there.

pablo morillo
07.01.2026 | 09:18

Great broker, low spread, good and intuitive .

Ernesto Ford
02.01.2026 | 08:01

the market analysis here is the one thing I check every day

Waylon Jones
31.12.2025 | 13:10

For me Infinox is reliable and simple to use, all in all

Smith l.
28.12.2025 | 16:38

Nice variety of markets and the futres section is fun to explore.

Sarah Collins
24.12.2025 | 15:23

Been trading metals and a few stock cfds and the spreads are solid.

Kane
23.12.2025 | 08:01

Pretty happy with the security checks they use

Gael Martinez
23.12.2025 | 05:48

my broker has been pretty stable for me. Good spreads on majors…

Obaid Sunny
22.12.2025 | 17:23

Had a good time learning futures here and the platform is friendly. Just wish the night time support replies came a bit quicker. Everything else works nicely.

Dylan Partridge
22.12.2025 | 13:11

The education hub was unexpectedly helpful and the small tutorials made learning way easier I feel more confident moving around the MT 4 charts now

Adam Smith
21.12.2025 | 09:19

i enjoy how flexible the platform setup is. I can trade indices in the morning and swap to fx pairs at night without the app glitching on me👍

Bernabe Valverde
20.12.2025 | 19:56

Trading the indices and commodities feels smooth here

Hung
19.12.2025 | 12:45

The experience is mostly smooth. Mt4 runs well and I enjoy having different account types but the search bar for instruments feels abit slow at times

Martin Pham
18.12.2025 | 21:12

Very good broker I can't be more happier

Edward Granger
17.12.2025 | 20:50

Really like the IX social app since it lets me see what other traders are doing in real time. Helped me learn a bit faster and the layout is simple enough to figure out

Suarez Sanchez
17.12.2025 | 17:13

True experience teaches this: a broker may promise the world, yet reveal its nature through its tools. When the technology is cheap, execution is painfully slow, commissions are exorbitant, and promotions exist more as illusion than proof, always advertised, never witnessed, one understands that trust cannot be built on appearances.

CryptoFibo Chart
17.12.2025 | 10:57

I had an issue with my Infinox MT5 account (Account No. 87934589 on the InfinoxLimited-MT5Live server). When my account went into drawdown, I opened hedge positions to manage the risk. However, after hedging, all my trades were suddenly closed, and abnormal slippage was applied, even though my margin level was sufficient and the account should not have reached margin call. Because of this, I lost around $400. I contacted Infinox support twice by email and shared screenshots and order numbers, but so far nothing has been resolved. I’m still waiting for a fair review and compensation so I can continue trading with this broker. I hope Infinox will take this seriously and handle it in a professional and customer-focused way.

Leong Jia Jian
16.12.2025 | 10:13

Suppport got back to me fast when i messed up my settings. MT5 connection stable

Ruben Lopez
12.12.2025 | 23:13

I use the STP account on Infinox and the pricing is fair. No issues with deposits.

Samantha Grace
12.12.2025 | 14:48

I like most of what Infinox offers especially the variety of instruments. I just think the mobile app could load slightly faster sometimes. Still a solid place to trade overall.

Team OXO
12.12.2025 | 11:38

They have blocked significant funds for months with no court order, no regulator instruction, and no clear explanation. Emails are ignored, deadlines are missed, and no one takes responsibility. They're not even mentioning which one of their entities has our funds! What’s worse is their shifting licence claims. 1. First, they claimed to be licensed in Anguilla: the Anguilla FSC has now issued an official investor alert warning about Infinox. You can check for yourself. 2. Then they claimed to be licensed in The Bahamas: that claim quietly disappeared from their website. 3. Now they say they’re licensed in Mauritius, but they don’t appear on the official FSC Mauritius register. This pattern speaks for itself. See you in court!

Mauro Lopes
07.12.2025 | 23:15

Super intuitive and an amazing support team. I've had all the explanations, help and proper guidance, making it pretty easy to understand the platform. Adding the robot to the mix, it makes it an amazing overall tool and site to do your tradings.

Neo
07.12.2025 | 06:40

Positive aspects Infinox is duly licensed by the Financial Services Commission (FSC) of Mauritius, granting it formal regulatory status. The company acknowledged the existence of a Trading Agent Agreement (TAA) with the third party XCS/Xentinel Black, used for PAMM services. It responded to the formal complaint within the indicated timeframe (August 2025), demonstrating an internal procedure for handling complaints. Critical issues identified Non-compliant onboarding My account was registered exclusively via WhatsApp in Spanish by an active employee, without using the official platform, without standard KYC verification, and without signed documentation. This violates the expected practices of a regulated entity. Lack of transparency regarding third parties Although a TAA existed with XCS, I was never informed of this relationship, nor was I provided with XCS’s regulatory status (later confirmed by the UK FCA as unauthorized). Attempt to evade responsibility using timeline-based arguments Infinox claims that all misconduct occurred after the employee’s resignation. However, the onboarding, connection to XCS, and initial account management took place during his employment. Failure in employee supervision An active employee directed clients to an unregulated entity, used insecure channels (WhatsApp), and coordinated directly with XCS’s CEO. Infinox has not explained what internal controls failed to prevent this. Conclusion Infinox formally complies with its license, but it severely failed in its duty of supervision, due diligence, and transparency toward a retail client. Its attempt to disclaim responsibility ignores the fact that the relationship with XCS was established under its operational structure and with the direct involvement of its staff. I do not recommend Infinox to retail investors who do not have independent advisory support and a full understanding of the risks involved in PAMM schemes managed by unregulated third parties.

Warner
30.11.2025 | 15:52

ix socail copy tradin is clear. love how they did it 😎

Alfredo Chávez
26.11.2025 | 05:39

Started small with an STP account just to test spreads, then upgraded to ECN. totally worth it! Execution is super fast. Already made several withdrawals.

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