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IC Trading customer reviews

Updated: August 15, 2026
IC Trading
Views767
Summary
Customers frequently praise IC Trading for responsive, professional and helpful customer support, often singling out agents like Irimia, Dimi and Rachel for fast, patient, step-by-step assistance. Many users report smooth executions, good trading conditions, sponsored VPS and an easy withdrawal process, calling the service reliable and recommending the broker. However, several clients complain about slow, overly strict or confusing KYC/verification procedures with repeated document rejections and long approval times. A number of reviews also report serious issues with withdrawals and deposited funds, alleging poor follow-up and delayed or refused payments, sometimes only addressed after public complaints. Others note high slippage, high commissions and less competitive trading conditions compared with other brokers. Overall sentiment is mixed: strong praise for individual support and trading experience for many users, but recurring concerns about verification, occasional customer service failures and withdrawal problems that lead some to warn others to be cautious.
Mihály Ombodi
19.11.2025 | 22:03

Thank you very much to the IC Trading support team for the correct and fast help! It feels good to know that there is an expert and helpful team behind it!

Fifa Legend
19.11.2025 | 19:51

great customer support, fast responses, helpful in every way needed.

Jose
19.11.2025 | 14:50

easy to understand my doubt

Peter Forro
19.11.2025 | 13:10

I liked that when I requested ai, it forwarded me to a person. AI coulnt help, Dennis helped. That simple.

Sipho
18.11.2025 | 21:24

Quick reply and very Helpful

Marcel
18.11.2025 | 09:59

Super friendly, fast and reliable support (thanks Dennis!).

Maarten Stapper
17.11.2025 | 17:05

Support is fast and very helpfull. I was not able to login to my MT5 account but after a couple of chat minutes the problem was solved. Happy customer.

Peter Sabo
17.11.2025 | 13:21

no problem, good support

geri
17.11.2025 | 08:35

Prompt and accurate answers through chat

Babak Alamdar
16.11.2025 | 17:26

I've been trading with IC Trading for a long time and the service has always been excellent. Support is fast, professional, and very helpful. Rachel assisted me recently with opening new accounts, and the whole process was smooth and handled with great attention. Overall, a reliable broker with responsive customer service. Highly recommended.

Kathy
06.11.2025 | 14:08

Dimi was quick to respond with all the correct info

Dimitar Panayotov
05.11.2025 | 21:33

The support team is very kind and help me so much. Big respect from me.

Paul BOURDEAU
05.11.2025 | 11:50

I've use IC Trading services every day, and they are always on top : good conditions, reactivity, customer service. I recommend!

Daniel Monteiro
05.11.2025 | 09:27

Good , Perfect

Mohsin Mukhtar
28.10.2025 | 16:51

Swift reply en good solution

Keidin Wesker
28.10.2025 | 16:13

the service was quick and objective.

Janssen Garcia
24.10.2025 | 15:18

Low spread, low taxes and good customer relations

Alexandre Sousa
24.10.2025 | 14:23

Direct response and quick resolution. This issue should have been resolved via web chat, but it wasn't difficult via email.

Victor
23.10.2025 | 13:01

They resolve requests quickly.

Robson
22.10.2025 | 22:03

The employe was willing to help me even with some mistakens by my side. At the end, she managed to give me a solution for my problem

WF
20.10.2025 | 21:14

I could not open an account on the Website of IC trading. Due to technical isseus I quess. Through the chat I was helped in an instand. All set and done in minutes. This is what traders want. :-)

Thor
20.10.2025 | 11:20

Without a doubt, the IC trading team is the best one out there. I presented them a problem and within minutes it was fixed. It seems like they got this «No Problem» attitude; they always try to what they can. I been in this business for well over 10 years, and they are second to none when it comes to support.

Balazs Vertes
16.10.2025 | 13:30

I have had multiple interaction with the live support team of IC Trading, impeccably fast response time and hands-on, effective, to-the-point help had been delivered in each case. Lovely team, nice and trustworthy platform, payouts/withdrawals on time, so can only recommend them. For your question, no, I am not affiliated to them in any respect :).

fabio Sérgio sammarco rosa
16.10.2025 | 13:03

The attendant Irimia was very friendly, objective and quick in solving the problem. It was my first experience on Chat with the support team and it was very efficient.

Mateusz kfr
15.10.2025 | 16:51

A very helpful person, nice to talk to and gave me information that I couldn't get an answer to for two weeks. I'm very satisfied.

Dino Oz
15.10.2025 | 15:47

Very quick responses, always getting an answer

Marcelo Sabatine
15.10.2025 | 12:25

Good for solutions

Fery
14.10.2025 | 17:46

I have been trading with ICTrading for over 4 years. I have not had a single problem with them so far. Every payment has arrived in order. Support is fast and has always resolved every request I have.

Guillaume Mercier
13.10.2025 | 16:23

Great Support and Service. All are perfect and support so fast.

DS
13.10.2025 | 13:05

Support was excellent, answered all my questions and sorted out all the issues. Very satisfied.

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