IC Markets customer reviews

Updated: March 23, 2026
IC Markets
Views3685
Summary
Customers consistently praise IC Markets for its excellent customer service, describing the support team as fast, responsive, friendly, and highly professional. Many highlight quick problem-solving, whether related to login issues, withdrawals, platform setup, or account verification. Support agents such as Adrian, Vlad, Antonio, and Jonathan receive specific commendations for their patience, efficiency, and clear communication. Users appreciate the 24/7 availability, smooth withdrawal process, transparent fees, and reliable trading conditions with no hidden charges. Long-term clients emphasize IC Markets’ trustworthiness, superior ECN execution, and continuous improvement in service speed and quality. Overall, IC Markets is regarded as a dependable and customer-oriented broker offering strong technical and financial support.
Mrs A Steward-Davey
18.01.2026 | 17:30

Fantastic! helpful customer services team. Thank you for answering all my queries. Excellent service.

Jonathan Rojas
18.01.2026 | 17:25

Very good service, I received suppor quickly and as safe as possible. The team is completely friendly and efficient.

hong hong
18.01.2026 | 17:00

i requested a new account, and they handled it very quicklyand kindly

Jibran Rahman
18.01.2026 | 16:57

Customer service is really helpful, unlike other brokers, account has really low spread and is fast

Phúc Hưng Trần
18.01.2026 | 16:54

Very fast response from customer service. Very good broker

Wesley John Welthagen
18.01.2026 | 16:19

IC Markets has proven to be the trusted forex broker I have been looking for, Firstly because they offered me a hedging account in which I only pay a comission so don't have to worry about the spread. They are also a STP broker so I don't have to worry about their delaing desk betting against me not to mention their reputation and the regulations they follow but these are all the things presented to a trader and one only really finds out how good a broker is when they start assisting with problems one might encounter. I recfently made a relative large deposit into my live account and the money did not show when I thought it would, this was not because of IC Markets but because of the country of origin which has strict policies on trasnferring money, anyway long story short, the support from IC Markets was amazing, their response times to queries was above expectation and the matter got resolved in no time. Thank you IC Markets

sze wai low
18.01.2026 | 15:47

good patience

Az
18.01.2026 | 13:26

Every thing perfect

Cholasit Klinrot
18.01.2026 | 13:24

Excellent service as always! The answers are consistently complete, accurate, and incredibly fast. Highly recommended!

Biruk Zewude Edesa
18.01.2026 | 12:36

I was struggling to login my account on mt5 and it fixed for me

Sham Liyanage
18.01.2026 | 11:52

excellent customer service done by mr jonathan. he is very quick and friendly. thanks a lot

Hatem Hazem
18.01.2026 | 11:45

Excellent Customer service. Jonathan responded quickly and directed me to another team. Thank you for your great assistance Jon.

LS
18.01.2026 | 11:42

Jonathan was efficient and he was very helpful. He answered all my queries promptly.

Nanda gurung
18.01.2026 | 11:37

i am so happy for you support thank you

Falak Sher
18.01.2026 | 11:14

Falak Sher Account Number IBAN PK42SONE0016602013098969

Shadat Hossain
18.01.2026 | 09:35

​"I have been using IC Markets Global for some time now, and I am consistently impressed by their customer support team. Whenever I’ve had questions regarding account verification or technical execution, their Live Chat support has been incredibly responsive—usually connecting me to a human agent within seconds. ​The support staff is not only fast but also highly knowledgeable about the MetaTrader and cTrader platforms. They handle issues with a level of professionalism and transparency that is rare in the brokerage industry. It gives me great peace of mind knowing that if an issue arises with my capital or trades, there is a competent team ready to assist 24/7." Subject: Feature Request for Swing Trading Optimization ​"To the IC Markets Product Development Team, ​As a dedicated Forex swing trader using your platform, I appreciate the tight spreads and deep liquidity you provide. However, to improve the experience for long-term position traders in future updates, I would like to suggest the following enhancements: ​Advanced Swap Calculator: Integrate a more intuitive, real-time swap (rollover) calculator within the client portal to help swing traders plan long-term carry costs more accurately. ​Average Entry Price Visualizer: For those of us who scale into positions over days or weeks, a built-in tool to display the 'Break-even' or 'Average Entry' line on the charts would be invaluable. ​Price Alert Cloud Sync: Allow price alerts set on the desktop terminal to sync seamlessly with the mobile app push notifications, ensuring swing traders don't miss key structural breaks while away from the desk. ​Extended Historical Data: Provide easier access to deeper historical M15 and H1 data for more accurate backtesting of swing strategies. ​Thank you for your commitment to providing a world-class trading environment. I look forward to seeing these improvements in future updates."

Garima Chaudhary
18.01.2026 | 09:17

Customer support is very good. I have issues with confirmation mail for withdrawal.

Bill Johnson
18.01.2026 | 09:05

I have been using ICMarkets for 6+ years and I like their clean well built website as well as the fast customer service.

SUDHAKAR AMBATI
18.01.2026 | 08:58

Excellent service

Kenneth Lau
18.01.2026 | 08:15

Fast effective service

Taimoor Khawaja
18.01.2026 | 08:06

Nice customer support and no minimum deposit limits. Icmarkets is the best broker

su chin
18.01.2026 | 04:00

Don't use this broker if you don't want it to mess up your plans. Trash

Mario Pasha
17.01.2026 | 23:13

Great response within minutes even on the weekends sorted my 2fa problem within seconds

Raymond Nassrallah
17.01.2026 | 22:58

What an amazing service from your service team..

FX
17.01.2026 | 22:21

Swift responds. I’m grateful for your assistance

Angel Manuel P. Lopez
17.01.2026 | 21:55

Quick and accurate response.

Mukesh kumar Kumar
17.01.2026 | 21:34

Bahut badhiya 5 star deta hu

Rhett Latonero
17.01.2026 | 21:02

This broker is great, the agent is very helpful and answers all my queries. Highly recommended

Yahia
17.01.2026 | 20:40

Fast replies and very nice and polite response and very patient and helpful

Cristopher Venegas
17.01.2026 | 20:25

Eccellent service

Load more
Page loaded in 169.00 ms