Hero FX customer reviews

Updated: November 16, 2025
Hero FX
330
Summary
The reviews for HeroFX are largely positive, highlighting the broker’s excellent customer support, reliability, and quick response times. Many traders appreciate the honesty and professionalism of the staff, the fast withdrawals, and the helpfulness of the support team, often resolving issues within minutes. Clients praise the trading conditions, especially the Raw Spread account and new platforms such as DX Trade and TradeLocker, which are seen as significant improvements offering seamless functionality and advanced trading features. Traders report positive experiences over several years, emphasizing trust, transparency, and consistent performance. However, some negative feedback mentions high spreads and commissions on certain account types, expensive withdrawal fees, high initial margin requirements, and issues with slippage. One review raises concerns about the authenticity of price feeds in demo accounts, suggesting a lack of transparency. Overall, HeroFX is viewed as a trustworthy and innovative broker that continues to improve and maintain strong client relationships, though with some areas needing attention.
Nemanja Todorovic
25.10.2025 | 16:01

I tested HeroFX on a demo account to evaluate their so-called “real market simulation.” During a normal EUR/USD trade, my stop-loss was triggered at a price four times higher than my planned risk, resulting in an unrealistic loss. After requesting an audit, the broker provided a “tick log” showing a 20-pip jump within 0.1 seconds, which doesn’t exist on any real EUR/USD feed — not on LMAX, IC Markets, or TradingView. This proves their demo feed is artificially generated, not based on true market liquidity. When confronted, HeroFX support admitted that their demo environment uses a simulated feed with no historical tick data — and even suggested I could “just deposit more funds into my demo account.” That’s their actual response. I’m posting this to warn traders that even though this happened on a demo account, it could easily happen on a live account, where people lose real money — money we all know how hard it is to earn. If this is how a broker’s demo behaves, you can only imagine the risk on live accounts. Transparency and integrity matter, and traders deserve better. Be extremely cautious with HeroFX.

Joseph
30.09.2025 | 18:34

Hero FX Review – A Broker You Can Truly Trust As a verified professional trader with years of experience trading the markets using the Smart Money Concept, I do not take my reputation lightly. Every trade I place is carefully calculated and executed with precision. I’ve seen many brokers come and go, and I can confidently say: Hero FX is the real deal. This is a broker that you can trust with your hard-earned capital. With Hero FX, cashing in and receiving payouts is smooth, fast, and reliable — multiple times a day if needed, and always without questions asked. That level of transparency and reliability is rare in this industry. In my opinion, Hero FX ranks in the top 10 brokers worldwide, and on my personal list, they are number one. While I haven’t tested every broker in existence, I can say with certainty that Hero FX stands out above the rest for their consistency, honesty, and trader-first approach. If you are searching for a trustworthy brokerage that respects traders and delivers on its promises, look no further. This is a five-star broker through and through. Remember the name: Mitchell Joseph. I am a professional trader, and this is my endorsement of Hero FX — a brokerage you can put your trust in with complete confidence.

Marianne
20.09.2025 | 02:50

While I really like HeroFX, I had to move on. The Initial Margin per trade was extremely high. A single limit order was roughly a third of my equity. This made it impossible to take multiple trades or scale into trades. Maybe it was the account type, but it just didn't work for me. I'd be willing to come back if this could be rectified. Otherwise everything else good. Edit to the HeroFX Team reply below: I was trading XAUUSD (gold/metal) at 0.4 lots or $4/pip. Over $1.4k initial margin for every trade was being held for every buy limit order. Other brokers, or rather the broker I was with before try HeroFX, had initial margins between $290 and $340. This made if difficult to trade my current strategy. Please let me know if initial margins have changed and I will gladly come back to HeroFX. Other than that issue, I loved the service.

Tobias
14.09.2025 | 14:46

Extremely fast replies from support team! Great broker overall. Been using them for months now and the expirience is amazing. Absolutely reccomend😊

Jojo
12.09.2025 | 16:01

so expensive for wd, that they have to apply 3%!

Connor Franklin
04.09.2025 | 11:58

I've only used HeroFX so far for the demo broker experience for my trading learning, everything is extremely easy to setup and the support team is rapid on responding to any queries. Would definitely recommend them.

Moritz Rabensteiner
28.08.2025 | 13:59

Hello there. Lets start off with the words that i talk about the HeroFx x10 account. Long story short its unusable with that huge spread and 20$ per lot comission. Don't walk in the trap like me because of TJR.

Tucker Sharp
28.08.2025 | 06:18

I’ll start by saying I actually like Herofx. I like their tight spreads especially on ETHUSD compared to trading with other brokers. For someone trying to build a smaller account this broker makes it a bit tough with their $15 lots on forex and the common slippage. I’ve never closed a trade, had my SL or TP hit and it paid out what it closed at. It’s always several pips off.

Jean Marc Charles
23.07.2025 | 14:36

Trustworthy and Reliable -A Broker That Delivers on Its Promises In an industry where trust is everything, it’s rare to come across a broker that genuinely stands by its word. I was initially skeptical about HeroFX, but I decided to take a leap of faith and I’m glad I did. My experience has been nothing short of excellent. I received my withdrawal in less than 24 hours, which speaks volumes about their efficiency and reliability. The platform itself is top-notch, smooth, and user-friendly. Their customer support has been outstanding responsive, professional, and always helpful. In such a competitive market, HeroFX is proving itself to be a broker you can count on. I look forward to growing with them on this journey.

Eddy
03.06.2025 | 14:33

HeroFX is amazing, yes, it can be confusing with sending payments etc however the support system they have is one of the best I’ve ever seen - they respond quickly, they provide the correct information and opening tickets is effortless. 100% recommend!

Alex Hernandez
15.01.2025 | 02:10

any issues i had the support team made it seamless and is quick with responses. good legit broker i was recommended from a professional trader.

Jonathan
12.01.2025 | 17:29

I must say, the overall package that Herofx offers clients is unmatched in the market! I tried some other brokers at the start of the year, as I want to trade on mobile, but didn't really find any broker where I was really satisfied with. A couple weeks ago they release Tradelocker with an amazing mobile app, and it feels amazing to be back! The support is not just amazing, but also really friendly and helpful, and my withdrawals are also processed fast on weekends! Keep up the great work, you guys are the best!

A-Train
12.01.2025 | 07:10

I have been trading for almost 10 years now. There are many opinions in this industry. Influencers, Guru's, other brokers, etc. I see a lot of hate on the 1 star reviews that simply seem to be fake or not genuine or dealing with personalities who are not the company. Who really knows. However, my experience has been profoundly positive with Herofx. #1 the support team... They go above and beyond to make sure that I have the best experience as a member of their community. Positive attitudes. Sincerity always. Fast withdrawals. Great conditions on RAW spread account. I understand I can pay the broker with marked up spreads or flat rate commission. They have to make money. Yet, most brokers are taking money on both. Hero gives me the option to choose what works best for my trading strategy. Sometimes market conditions produce a negative spread on certain pairs as I trade the Raw Spread account. It's incredible. I am forever a hero client as long as they will have me. Their recent addition of TradeLocker has also been a game changer for me personally as I love TradingView charting/tools. The options in TradeLocker for money management and execution of orders is hands down the best platform I've ever used. MT has NOTHING on TradeLocker if you are a manual trader. Night and Day. Truly grateful for the opportunities Herofx provides me to trade with a broker service that I can trust. 4 years now with them and I only see them improving! I had one of the support agents tell me once, that their mission was to "help everyone realize opportunity" and I truly believe that they mean it. This agent said something else that resonated with me deeply. This was legitimate wisdom, personal and professional, they said "the goal is never ending constant improvement and that they would also show up each day and work to be better for those in the community who deserve their best." I've never seen a company representative communicate that so confidently and then back it up. But they continue to do so. I hope this helps someone else give them a chance to earn their business because this team works hard to be of value and service to their clients. I was not paid to do post this. But even if I was all of it would be 100% accurate and I am doing this because today I had an issue and the degree of service I experienced was so far above and beyond that I felt after all this time. I should give them back something positive since they have been so good to me. I saw the most recent review and I knew I would take my time on a review and lay it all out for anyone who might benefit. That is all. I feel they have earned this review 100 times over. Thank you Hero team. I hope you see this and are proud of what you are doing for the people like me who want to chart their own path in life, the be the hero of their own story.

Mayur Sanghvi
03.08.2024 | 19:47

I have been with this broker for more than 2 years and i just love the trust and committement also the communication. Recently they had outage and i had a big position opened on eurusd i wanted to close in profit but couldn’t. Next day as everythng got normal they fixed my account and l got my $10,000 profit credited in my account without any drama. Thanks so much once again also they came out with new dx trade platform which is worth trading there !

john boss
18.07.2024 | 19:19

i initiated a deposit and then did not deposit for 7 days as my kraken account would not let me withdraw due to terms of kraken. When the time came to withdraw from Kraken to HeroFX my address happen to be expired and did not realize it until I had already sent it. I was thinking that it was gone for good. I got a hold of HeroFX support and they found it and added it to my wallet without any hesitation. It is nice to see that there are still honest companies in this industry.

Dionisis Messinis
13.07.2024 | 20:24

Professional, innovative, effective!!

Zabiullah Azimi
08.07.2024 | 12:14

hi , i want to say just simple big YES for Hero FX, 100% trust , i had connected to live chat for assit my issues , sorted out in less then 5min , quick respond of team . Best experience Thank you Hero FX team

Marco Mejia
04.07.2024 | 01:30

Yall the best team ever , thank you herofx for been here for the community of traders 📊📈

Talha Habib
02.07.2024 | 16:28

Ever since they moved to a new platform DX trade. I have had good experience with it. Trading has gotten better for me NO complaints so far

Pat Mashiya
01.07.2024 | 08:05

Amazing support that is always willing to assist. Love the Raw spread .The trading platform options are every traders dream and accommodate any type of trader .Good work Herofx .

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