1173
Reviews
Contacted support and Agent Erin helped me out in less than 10 mins.
Entirely impressed. Trading made very simple, so much easier to be able to concentrate on learning strategies and manage trades when the trading platform and withdrawal system as well as support is top notch. Second withdrawal with them and it took less than 12 hours to hit my bank.
I am fairly new to trading, and completely new to the HankoTrade/HankoX platform. Want to say I really like the ease of use of the platform, and the smooth transition from computer to phone. Unfortunately there was an issue with me receiving the 200% bonus currently (01/2026) being offered. I followed all the steps presented on the dashboard, and did not know it only takes 24 hours or less to see, and to reach out to support if I do not see it in those 24 hours. With my busy schedule, two weeks had gone by, my account still in the positive (more than my deposit), but I had time today, and asked about the bonus. I originally reached out to the live chat, and with some uncomfortable conversation, was only given 100% and told due to me not inquiring sooner, I was not allowed the full promised bonus. I informed them of me being new, and that the information regarding reaching out was not told to me or the 24 hour timeframe, but it did not avail. I returned to a previous email, where the platform had acknowledged me as a new member and just offered a warm welcome. I presented my issue, not looking to receive more than what the chat presented, but I wanted to make sure others did not have the issue, because it left me feeling pretty bad, and as a new trader I did not want to go through finding and funding another broker. Plus I had already referred some friends. The email support staff responded right by away, AND got me the full 200% bonus! They did not make me feel low while informing me to always reach out in the first 24 hours like the chat did, and still was just as warm in tone as the first day. I’m giving 5 stars for that encounter, not just getting the funds, but the communication, and feeling of being heard, not dismissed, and overriding the feeling of being punished like a child for not knowing something when it’s my first time. I’m appreciative of a live chat, but due to tone I recommended the email support staff, and I will be sure to inform my friends and anyone I come across this platform does not play with your money and you can expect it to show in 24 hours or less. I’ll be back when it’s time for my first withdraw to tell you all if it has the same timeframe. Wishing everyone the best trading experience, and and abundance of asking growth! -Key
I’m looking for a new broker to use and I’m already sold by the urgent and informative responses I got from Erin! Thank you so much for the help buddy, I’m looking forward to working with you guys.
I had a close account that I sent money to the wrong one on accident and Michael helped me transfer to my correct live account. Good communication and reassurance!!!
Erin was a great help with my issue. Easy process. Thanks
Fast respond times and a great help
Buddy was great and he helped me get everything done. I highly recommend him.
Great service, very professional, patient and helpful. Explains everything step by step. And fast. Keeps them very organized with there chats. I know they get millions and the same questions every day. So thank you.
Was facing a deposit issue to my Trading account. Reached out to support. Worked with Michael from Hankotrade support, who helped track down the issue and credit the appropriate amount to my account.
great service, and so speedy!
Erin Was Very Helpful And Quick 10/10 Live Support
A+ efforst by Michael and to track and faciliatate my deposit. Thanks for handling this in less than 3 minutes!
he was very helpful I had not been on the platform in a while but chat support carried me all the way
I would like to shout out Mike for his quick and prompt response in assisting me today. Thank you.
I had a great experience with HankoTrade. I had an issue with my deposit and Michael, the product expert resolved it completely. I'm so grateful for his expertise and professionalism. Michael is the best. It goes to show the quality of agents working within this organization.
Erin in very professional in his approach to responding to customers. He assisted me with every question I had about the platform. Thanks man
Mike was very helpful depositing my funds and finding my login credentials!
I was experiencing troubles making a withdrawal and reached out to support. Mike was able to assist me within minutes successfully! I am so grateful!
Mike thank you for the speedy support and corrective action you’ve tooken for me in a timely manner. Recommended from a longtime valued user
I had an issue with my account and was able to get it fixed and also they helped with great response time it was excellent
Customer service is prompt and attentive. Michael was very helpful in solving my issue. He made sure to to stay engaged while he was conducting his research. He was patient and allowed me ample time to provide the information that he asked for. I'm glad that he didn't abandon the chat because it took a while for me to respond. Thank you for your grace Michael.
I am pleased with the quick responses that I got from Mike, one of the support buddies. He was very helpful and efficient.
Update I did receive my funds so I take back that it’s a scam just not a fan of the process but I got my money
Hankotrade ran a promotion to help traders with leverage to starts off the year right in 2026 matching a %400 deposit bonus into your live funded account. I chatted with Anne to get the bonus and was taken care of in a matter of minutes. I am new to using hankotrade , but based off of a few traders I follow online Doyle Exchange , SharlineFX, & more I figured I would give them a try. I am pleased so far! Here’s to a great trading year next year everyone!
I was a bit confused about how the multiple accounts work. Anne, who is a part of the support team, was very prompt in answering my inquiries and getting me on track. Thank you!
Anne was very helpful with the insight on the payout steps, and measures. Security is number for them so some payouts are properly investigated which take time.... Safety costs thanks
Mike helped me out a lot. I deposited money and it took a long time to get there. Mike made sure it went to my account.
Michael helped me retrieve my funds that has been stuck on the blockchain. He was very professional and very helpful. I truly appreciate his help and great service.
Good Customer Service