QuantumFX (General Branding) EN

Global Prime customer reviews

Updated: July 21, 2026
Global Prime
Views925
Summary
Most reviewers praise Global Prime for fast, professional and friendly customer service, frequently naming agents (Cecille, Rachelle, Mark, Allen, Kiesha, Riana, Charina, Lorenzo, Rachel Ann, Jonnel, Evangeline, Emmanuel, Merry, Angeline and others) who respond quickly, resolve login/OTP and verification issues, assist with demo account setup, and escalate problems promptly—even on weekends. Many users report smooth trading with no technical issues over months or years, quick and reliable withdrawals (some noting Interac transfers arriving within a few hours), clear communication, transparency and an overall trustworthy, honest service—several explicitly recommend the broker, particularly for Canadian clients. A minority of comments mention minor confusion about the withdrawal policy that was later clarified. However, one reviewer reported a serious verification failure that led to closed hedged trades, suspended trading and blocked withdrawals, and unsatisfactory support in that case. Overall sentiment is strongly positive regarding customer support and execution, with an isolated but significant complaint about account verification and escalation handling.
GMI Forex
26.12.2025 | 01:38

Thank you Rachel Ann. Global Prime customer service is so good.

ramin hortamani
25.12.2025 | 06:34

RACHEL ANN was Great!

Vasco Cova
18.12.2025 | 18:41

Just got chat support and it was excellent... thankyou Angellica!

Joseph Aviemba
18.12.2025 | 12:20

The Best Forex Broker!! Global Prime's support service is superb. Kristine is absolutely awesome. Customer service is just perfect. Your questions get answered immediately. I would recommend to any trader looking for a broker with 100% guarantee.

Musaazi Christopher
15.12.2025 | 08:46

the service is good reliable customer care is fast

Penijamini Dulaki
13.12.2025 | 08:54

Okay I like this company so much, everything is been going so good especially with the trading lot size and leverage is amazing Service is amazing 100% Lastly the platform is very easy, been having a few problems with authenticator login,but that's where the customer service is amazing 😍 Thankyou

Md Jabed Hosen
10.12.2025 | 12:23

Lorenzo provide me faster service .

Alexander
06.12.2025 | 17:02

My overall experience with Global Prime has been very positive. They've been exemplary in the trading conditions, a stable platform and professional customer live support. The client portal area is very easy to navigate and makes the entire process of deposit and withdrawals seamless. Even though there is an intermediary fee charged for withdrawals which is independent of Global Prime, as Global Prime do not charge these fees, the speed at which they process withdrawals, the seamless and hassle free experience and the assurance that you will receive your funds in a timely manner, makes it a positive experience overall. Keep up the great work.

Jason
02.12.2025 | 04:27

sucks. never trust forex brokers. especially offshore brokers

Chandana Rathnakumarahmc
02.12.2025 | 00:24

Diposit and withdrawal verrey past treding brokar campany.I wish you well.

Younis Elrayes
30.11.2025 | 14:42

Best broker, excellent customer service, thank you Rachel

Samuel Angers-Seguin
25.11.2025 | 13:04

Kristine Helpme out solvant my problem and I appreciate it !

George Olulana
25.11.2025 | 10:44

Excellent customer service by Rachelle, as she assisted me to change my address, increase my leverage and open new raw account. She was prompt, patient and provided all the information I needed to complete my tasks.

MrCrazyKush
23.11.2025 | 08:46

The customer service was quick and very helpful. Cecille did exactly what I asked in under a minute.

Boudy El Agamawy
21.11.2025 | 16:17

Great broker, great support, and a so kind agent " Lorenzo ", made what I was asking about clear for me with kind words. The broker provided super-fast market execution and extremely quick withdrawals.

Ghali Benayad
18.11.2025 | 01:26

Their support was so fast in responding and finding solutions, especially Cecille she helped me very quickly thanks a lot.

Jack
17.11.2025 | 07:44

Rachel is patience and took the extra mile in answering my enquire

Iyoea Spm
17.11.2025 | 07:33

Rachelle was amazing, fix all my troubles and was ready to assist right away.

walter lauk
16.11.2025 | 12:06

One of the best CFd Brokers that offers lowest US Dollar index Spread in the hole world. I trade only here my Us dollar index CFD. You offfer Natural Gas with 4 and not with 3 digits like other brokers do it . That is great because i see very nice and clearly charts. That is great.

Manmeet Beri
15.11.2025 | 23:55

It was too quick and support is available 24/7. Answers were precise. All thanks to Evangeline.

Larry Cohen
15.11.2025 | 07:26

i have found the customer service dept, especially Cecille to be very knowledgeable and quick with responses to any questions

Clinton Harrison
13.11.2025 | 04:08

The customer support was very fast and friendly. Jessamae help me with my concern, I'm very pleased with this broker. I highly recommend it.

Theon eglis
12.11.2025 | 15:48

I love the support. They respond very fast. I also want to thank Emmanuel for helping me.

Hossam
12.11.2025 | 09:12

It's Okay experience

greg
12.11.2025 | 00:29

everything was clear and quick from charina

Khalid
10.11.2025 | 13:29

Good Communication and Service and very trusted

Mikael Aboy
07.11.2025 | 07:04

nice support

Abubakarr
07.11.2025 | 06:46

Very good CS, and everything is transparent

Icaro M
03.11.2025 | 13:44

Received very fast and prompt support from Emmanuel! *****

Д Тхмрв
02.11.2025 | 21:28

Angeline she fast kill my trouble/ i mean she need premial

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