QuantumFX (General Branding) EN

Global Prime customer reviews

Updated: July 21, 2026
Global Prime
Views925
Summary
Most reviewers praise Global Prime for fast, professional and friendly customer service, frequently naming agents (Cecille, Rachelle, Mark, Allen, Kiesha, Riana, Charina, Lorenzo, Rachel Ann, Jonnel, Evangeline, Emmanuel, Merry, Angeline and others) who respond quickly, resolve login/OTP and verification issues, assist with demo account setup, and escalate problems promptly—even on weekends. Many users report smooth trading with no technical issues over months or years, quick and reliable withdrawals (some noting Interac transfers arriving within a few hours), clear communication, transparency and an overall trustworthy, honest service—several explicitly recommend the broker, particularly for Canadian clients. A minority of comments mention minor confusion about the withdrawal policy that was later clarified. However, one reviewer reported a serious verification failure that led to closed hedged trades, suspended trading and blocked withdrawals, and unsatisfactory support in that case. Overall sentiment is strongly positive regarding customer support and execution, with an isolated but significant complaint about account verification and escalation handling.
Will
02.11.2025 | 08:31

Cecille was very helpful , she responded to my enquiry and raised it to the relevant team quite swiftly Surprisingly cecille has done this on a Sunday

Carlos Paterson
31.10.2025 | 20:55

Great Works

Mostafa Seyhani
27.10.2025 | 22:17

Merry was grreat and very helpful. I.am gratefull for her help. I am gratefull for her help.

kingforever
27.10.2025 | 15:24

the Assist from Emmanuel was sharp and superb,

Vamsi
22.10.2025 | 20:57

There are very few brokers you can trust in the forex world, and Global Prime is one of them. I switched to Global Prime after trading with Pepperstone for years and immediately noticed the difference. The spreads are tight, execution is fast, and most importantly, they’re honest and transparent. The support team genuinely cares and knows what they’re doing.

Juay Hiang
22.10.2025 | 10:29

Lemuel good support, kind and patient with me

Ronald Tan
22.10.2025 | 00:12

quick to resolve issue.

PianJMorthe
20.10.2025 | 13:49

Is very good

Samit Roy
20.10.2025 | 03:48

Cecille was very helpful, courteous and solved my problem quickly

Enock Nyembo
18.10.2025 | 13:34

absolutely amazing , very kind a polite , as well as patient with me , really deserves a 5 star , thank you very much Rachelle for such amazing hospitality

Great
18.10.2025 | 05:41

Trust me your app is a Great one, the trading conditions and spreads are good but my only problem is with this crypto withdrawal delay, it’s very very annoying 💔if you can change that it would be a huge plus for you thanks

Julay Morthetic
16.10.2025 | 12:19

wow very good

Kliencie
16.10.2025 | 09:02

Solid! Been with them for a long time, even before the division and they still keep up. Customer service is top notch, never had any problems with execution, payouts are smooth.

biillneo
16.10.2025 | 08:07

customer care be helpful ngl

هشام
15.10.2025 | 02:14

Thank you for Cecille, but team finance delayed to reply for my simple issue. I hope to improve that for all clients. Thanks.

Dominique Kande Vita
13.10.2025 | 16:29

I want to praise the wonderful technical support I have received today. Angelina was patient, fast, prompt and effective. This is the kind of customer experience that we remember. thank you for solving my issue !

Harsimranjeet Singh
13.10.2025 | 02:12

Great company !!! its customer service is great Representative Cecille is helpful to answer all my queries and solved my problems. Withdrawal process is also simple you can easily get your funds.

Vincenzo Mastrobuono
11.10.2025 | 15:28

Professional

Raymond
11.10.2025 | 14:31

The consultant by the name Rachelle was very help and patient with me. she even sent me a video link to help me open a demo account.

Ahmed Hasan
09.10.2025 | 02:22

I love global prime everything is excellent, everything is very easy , a very responsive team I contacted the customer service in the midnight that good person replied me very quickly RACHEL ANN a very respected person he solved my problem in a few minutes , many thanks again

Consumer
08.10.2025 | 19:44

Angelica was of great help. Thank you. Much appreciated.

Edmund
07.10.2025 | 16:06

Some issues with fund withdrawals? Still awaiting to hear from them. Hope it can be resolved soon🙏

Nur Anwar Zulkefly
07.10.2025 | 06:18

vanesa good

Henry Lim
06.10.2025 | 02:40

Evangeline was very helpful and the service was excellent! 🙏

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