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Global Prime customer reviews

Updated: July 21, 2026
Global Prime
Views925
Summary
Most reviewers praise Global Prime for fast, professional and friendly customer service, frequently naming agents (Cecille, Rachelle, Mark, Allen, Kiesha, Riana, Charina, Lorenzo, Rachel Ann, Jonnel, Evangeline, Emmanuel, Merry, Angeline and others) who respond quickly, resolve login/OTP and verification issues, assist with demo account setup, and escalate problems promptly—even on weekends. Many users report smooth trading with no technical issues over months or years, quick and reliable withdrawals (some noting Interac transfers arriving within a few hours), clear communication, transparency and an overall trustworthy, honest service—several explicitly recommend the broker, particularly for Canadian clients. A minority of comments mention minor confusion about the withdrawal policy that was later clarified. However, one reviewer reported a serious verification failure that led to closed hedged trades, suspended trading and blocked withdrawals, and unsatisfactory support in that case. Overall sentiment is strongly positive regarding customer support and execution, with an isolated but significant complaint about account verification and escalation handling.
Mohamed
16.07.2026 | 14:41

So i started Trading with Global Prime on 15/7/2026, 1 day ago and banked 30% on my " Verified Account " and suddenly the Broker Decided to close my Hedged Trades with a loss and remove the verification and call it an ERROR by the verification System. They Stopped my Trading Activity. and OFC withdrawals. spoke to support on phone and email and chat. nobody knows how to open a pdf file and check my address because. Btw i sent them all the necessary papers from House Contracts , Utilities bills , ID, Passport you name it. Stay away from Global Prime thats my advice.

Joseph Aviemba
09.07.2026 | 10:09

They have The Best customer service. Especially Lorenzo is of great help when approached. I thought, I've lost it all but he got be back in within a matter of few minutes. Thank you Team Global Prime. You are The Best!

Mc Brune
09.07.2026 | 08:51

Great service from Evangeline—an excellent professional. Very good; I am very grateful.

Rezi
09.07.2026 | 00:56

I've had a great experience with Global Prime. they are top notch and professional. I highly recommend them.

Klaountio dolapis
08.07.2026 | 19:21

Jonnel was fantastic! Super helpful, fast, and resolved my issue immediately

Vanderlei Nunes
07.07.2026 | 23:49

RACHEL ANN was very polite, efficient and proactive. She helped me with consistent information.

Kum Candi
06.07.2026 | 06:35

Charina was responsive and helpful in providing answers to my queries Good job.

jeffcalgary
06.07.2026 | 03:33

Lorenzo was amazing! very helpful

Bahram Zaker
05.07.2026 | 23:20

Well, a great person by name of Charina helped me solved my problem, she was quick and precise. Thanks charing and bless you

rod mahey
01.07.2026 | 08:08

I’ve been with this broker for about 3 years now. It’s probably the best for albertans or Canadians in general looking for offshore brokers. They have insanely fast customer service. Cecille being one of them are instant at their responses and helpful. I’ve been withdrawing using interact and I get the money pretty quick around 2 -3 hours after the request. From my experience this broker is a 5/5

Ttt
29.06.2026 | 09:12

Great service by Riana

Elmira
28.06.2026 | 22:57

I needed a support for demo account tonight and like always I received best support from a staff called Kiesha

Ehsan Haghshenas
27.06.2026 | 00:26

I had a problem logging into my account and was unable to receive the OTP verification code. I contacted Global Prime support, and Cecille was extremely helpful throughout the process. She responded quickly, explained the situation clearly, and guided me through the necessary steps to resolve the issue. The customer service was professional, friendly, and efficient. My problem was resolved promptly, and I was able to access my account again without further difficulties. Thank you, Cecille, for your excellent support and dedication. Highly recommended!

Ed
26.06.2026 | 04:24

The CS, Mark, who attended to me was very quick and helpful. Assisted me in no time. Kudos to Mark!

Mhur Hade
25.06.2026 | 16:17

thank for guide

Ruslan
25.06.2026 | 14:49

I traded with Global Prime for almost 2 years and had literally ZERO problems that I can think of. The support was always there for me, no issues with trading itself, and the withdrawals always arrived pretty quickly. I originally chose Global Prime for trading because it already had a good rating, and my personal experience has proven that the company deserves it. So I am paying it forward. For those who are still looking for an honest trading broker - Global Prime is a great choice!

Bhanu
25.06.2026 | 06:12

Allen helped me create a new Demo account. It was fast and hassle free. Thanks to Allen.

Khai
23.06.2026 | 08:48

CECILLE, she is so helpful and rapidly response any query. Excellent services!

Peter Walton
22.06.2026 | 20:15

Rachelle helped address my concerns and did so very quickly. Very professional support. Few Forex Companies are as helpful and honest as Global Prime.

Tom
21.06.2026 | 10:52

Top service from Cecille and Global Prime. There was some initial confusion regarding the withdrawal policy, but everything was explained clearly and resolved very well afterwards. I was especially impressed by the friendly, personal, and professional support. The outcome was even better than I expected. Highly positive experience.

Ray Morgan
19.01.2026 | 06:04

The support staff are great, RACHEL ANN helped me out to get what I need very fast

Matej
13.01.2026 | 18:06

I would like to compliment Blesilda, very profesional and excelent suport

Randy Renardi
13.01.2026 | 15:34

always with good customer service experience, timely response and helpful

Lutho Cweba
09.01.2026 | 11:09

great company with great customer service and quick replys

Alena K
06.01.2026 | 12:43

GLOBAL Prime as a very good support : - Very responsive (no waiting time), - Always very efficient (solution found quickly), - Clear and thorough explanations. "What else?!" Thank you to the whole team...

Muhammad Abu Al-Ata
05.01.2026 | 06:25

Withdraw not done yet. They wrote that it is instant through crypto. After 4 hours of waiting till now, my withdraw not processed.

Mlu Mbambo
04.01.2026 | 09:14

This is the BEST broker ever. 5years experience in trading commodities and I feel like I stumbled upon the best broker I could ever imagine trading with. High trading balance capacity, strong regulation, comfortable user interface, 24hr support and so on. Theres truly no limit to what you can achieve either this broker! And to top it off, such a safe place to grow in your trading career as funds are in segregated accounts and with max 10 accounts gives you chance to scale your trading lucratively, which is what I do. Huge congratulations to them, and BIG thanks to the finance/operations team at GP, honourable mentions are Rachelle, Rache, Diana and all the live support team at GP for always being available to assist me with my constant queries with upmost patience and professionalism 😅 Thanks.

Kamaleddin A.
29.12.2025 | 21:00

Angelica helped me to solve my issue with server name and login to my account

rez rao
29.12.2025 | 14:29

I wanted to share my feedback regarding Global Prime. My experience has been excellent, specifically regarding two main points. The withdrawal process is swift. It is great to have confidence that I can access my funds quickly. The market conditions are very fair and transparent. Lagging issues resolved. Overall, a trustworthy broker that I would recommend.

Satu Tofferi
26.12.2025 | 18:15

Great service and interaction with Jessica on live chat.

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