FXFlat customer reviews

Updated: November 13, 2025
FXFlat
161
Summary
Reviews about FXFlat are highly mixed. Many users praise the broker for its excellent and responsive customer service, smooth account setup, fair conditions, and helpful support. However, several negative experiences highlight serious concerns, including accusations of withdrawal refusals, deleted profits, account bans, and delayed fund or portfolio transfers. Some users also claim the broker manipulates trading conditions, slows execution, and hides negative reviews. A few reports question the company’s transparency and ethics, suggesting it may profit from customer order flows. Overall, while some traders report professional service and reliability, others warn of untrustworthy and potentially fraudulent practices.
Damaris Norris
01.09.2025 | 19:13

I had nothing left no access, no help, no answers. "Clusterbind" gave me a fresh start.

Florian
04.02.2025 | 14:50

I've been waiting for over six months to transfer my portfolio positions from FXFlat to another broker. I initiated the process both through RIDE Capital and directly with Interactive Brokers. Both informed me that they're still waiting for FXFlat to confirm the transfer. In my opinion, six months is far too long, and this delay doesn’t give me a good feeling.

Bill Bishop
12.02.2024 | 13:08

Opening a trading account went smoothly and customer service was easy to reach and helpful. Unfortunately I realized that it wasn't quite what I was looking for (not offering the assets I'm interested in), but they also closed my account and refunded me immediately.

WillemJan de Waal
28.07.2023 | 18:35

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Sebastian Wornowski
15.06.2023 | 09:29

Top Service, sehr fairer Broker

Darren Sheloff
25.05.2023 | 07:03

Great company. Excellent service. Good data feeds.

Diogo
11.03.2023 | 05:06

First, they are friendly and answer you in a professional manner, after you profit they change market conditions, slow your executions in 3 seconds and the live chat began unresponsive and unprofessional...All the good reviews are paid and bad reviews are reported by them to hide the sad reality. There is no reason to trade in this environment. Bafin close its eyes to see the shady reality!

NoJ
29.12.2022 | 20:22

If you don't pay for it, then you are the product. While this is an ok business model, selling order flows of customers (likely in order to front-run them, Robinhood style) which actively undermines and weakens your customers position in the market is just wrong.

Sofia Lemmi
26.11.2022 | 00:04

They claim to be Market Maker, have in their website all over that all clients orders go anonymously to liquidity provider well, I still facing the situation where FXFlat Bank have taken my profits and lied to me by email after sent that they will proceed with the withdrawal of my funds saying that the liquidity provider had annulated all my profits after 3 weeks of operations and closed trades. Well I have already my lawyer on top of the case. Just want that all of clients have knowledge of their unprofessional and unethical ways of try to take clients profits.

kaleo martins
17.10.2022 | 23:33

FXFLAT is clearly a scam company that refutes paying clients money. After a few days of trading scalping, I requested a withdrawal and they simply refused, banned my account and delete my profits, and kept my money for 1 week, after the request they only send me my deposit. DO NOT DEPOSIT HERE! STAY AWAY!!!!!!

Roland
20.08.2022 | 10:37

Alles top. Konditionen, Sortiment und Kundenservice.

Davide isidoro Pitasi
12.05.2022 | 19:39

excellent customers service: i've asked about a third part platform for futures trading and they have given me all the information

xTasyTraders
18.11.2021 | 20:58

Our users are reporting us, that FXFlat has been very accurate and responsive upon their issues and has a very good customer service. Keep it up Guys 👌

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