QuantumFX (General Branding) EN

Fusion Markets customer reviews

Updated: August 7, 2026
Fusion Markets
Views1772
Summary
Customers frequently praise the broker for fast execution, low transaction fees, competitive spreads for Forex and indices, and quick, smooth withdrawals. Live support is repeatedly highlighted as responsive, professional and helpful—agents like Cecille, Rachelle/Rachel Ann, Blesilda, Hanna, Kristine and Angelica receive specific positive mentions, including availability on weekends. Several users report excellent onboarding and speedy problem resolution via chat. However, there are occasional negative experiences: one user lost a trade they could not close, another experienced incorrect or unclear information from support (waiting 24 hours when resolution required 48), and a few complain about unexplained spread widening. A minor product request noted the absence of XAUJPY in MarketWatch. Overall sentiment is largely positive with strong marks for customer service and withdrawals, tempered by sporadic technical issues and inconsistent support quality.
Stanislav Strahilov
12.01.2026 | 01:35

good support

ANDI RAUF AFRIADI
12.01.2026 | 00:56

Great excellent

Tomasz Niedzwiecki
12.01.2026 | 00:47

Excelent contact… Cecille was very helpfull :) thanks

Tharindu Dishan
11.01.2026 | 23:33

Good customer service

Clement Singh
11.01.2026 | 23:22

Fast response

Tariq Khan
11.01.2026 | 23:05

Very impressed and smooth with the onboarding process. Alian assisted me with the Swap-Free setup and 2FA efficiently. Great start to my journey with Fusion Markets.

buddhi siri
11.01.2026 | 21:46

Alain - very good friendly help

Lukasz
11.01.2026 | 21:06

My contact with Alain on support chat was very helpfull.

Sebastian
11.01.2026 | 16:26

Alain, was able to help fast and precise, thx a lot

Sajad Al Shohani
11.01.2026 | 10:50

Rachelle Thank you so much for your help

abdisalam tyzon
11.01.2026 | 08:22

Good customer support

Frequent trader
11.01.2026 | 04:10

This is an honest reliable firm money in and money out no issues either way very helpful providing statements etc.

Muzaimi
11.01.2026 | 02:59

Thanks Ms Cecilia

Genna webster Williams
11.01.2026 | 01:53

Great infor

Nathan East
11.01.2026 | 01:46

Cecile, was quite thorough. and very helpful and understanding

Rejad Tahiri
11.01.2026 | 00:17

cecille was awsom on my answers

Manuel Cadiz
10.01.2026 | 17:55

Creating an account can be troublesome for some and waiting is a bummer. Although they have a maintenance schedule, my query got answered with a Thanos snap! Also, my account was approved right there and then. Thank you Ma'am Gretchen! Up for you!

Tom
10.01.2026 | 17:54

Au top merci gretchen

Richard Samuel
10.01.2026 | 16:22

Prompt response and resolution.

Ara Sayegh
10.01.2026 | 10:56

Rachelle helped alot and was very patient. greatly done.

AC
10.01.2026 | 10:07

Unfortunately I did not have a good experience with Fusion Markets. Aside from low spreads, there seems to be a lack of honesty in their policies and communication. I've had a lot of issues dealing with their "customer service" in which the agent has deleted previous chats about my account and the reimbursement policy. I was definitely interested in this broker due to a lot of positive comments on their "support", and thought that their incentive to trade with the TV promo was nice- in showing that they care about their clients trading on their platform. However- although there are 4.5 stars given- I 100% would say that this is definitely a 1 star company.

Elis
10.01.2026 | 10:03

You are the beast

Aravind
10.01.2026 | 09:17

Both Deposit and Withdrawal are easy and less time consuming

Ruel Gqibuthando Ncube
10.01.2026 | 08:34

The broker is great with lots of deposit and withdrawal methods,i recently ha a query and was connected to Cecile and the customer service is excellent as they are quick to respond making it easy to use and secure platform

Arman Taubaldiyev
10.01.2026 | 08:01

I expect a profitable and convenient cooperation.

Jeffrey Binuya
10.01.2026 | 07:56

big thanks to Cecille for assisting me today it's so quick response kudos to miss cecille

Edsel Albert Rico
10.01.2026 | 06:09

THE BEST service I’ve ever experienced! And I say that as a former support agent, so that’s saying a lot. The chat team was incredibly accommodating, and a few even followed up with me by email. Biggest shout-out to Lemuel. He resolved my issue in about 30 seconds. Seriously impressive!

Izmir Dunga
10.01.2026 | 03:18

EVANGELINE its perfect

Bray Siy
10.01.2026 | 03:03

Evangeline was very helpful in trying to figure out what is wrong with my trading platform. She was also patient with me and the process. The issue needed a next level intervention and she was also kind to assist in that matter. The customer service is excellent.

Yassine nejjari
09.01.2026 | 23:53

I have had a very good experience with Fusion Markets, especially in terms of customer support. The service is professional, fast, and reliable. I would like to specifically thank Evangeline from the support team. She was extremely helpful, patient, and clear in her explanations. She handled my requests efficiently and made sure everything was resolved without any confusion. It is rare to find support staff who are both knowledgeable and genuinely willing to help, and Evangeline truly represents that standard. Overall, Fusion Markets offers good service, responsive support, and a smooth experience. Based on my experience, I can confidently recommend this broker.

Load more
Page loaded in 135.00 ms