BtcMarketCap customer reviews

Updated: March 21, 2026
BtcMarketCap
Views59
Summary
Multiple reviewers warn that the broker appears to be a scam: users report aggressive, persistent and often automated phone calls and voicemails, pushy sales tactics, and account managers who ignore emails once investors ask questions or request withdrawals. Many describe being persuaded to deposit increasing amounts with promises of high returns and tiered account balances, only to find withdrawals delayed, ignored, listed as pending for weeks, or impossible to complete; several people report losing significant sums (thousands to tens of thousands, including BTC transfers) and having accounts closed after requesting withdrawals. Specific named representatives (e.g., Tony Walker, Sarah Clarke, Steven Woronoff, Phillip Moon and others) are accused of misleading clients, and some reviewers say their bank accounts were drained or funds could not be recovered. A few comments praise the platform’s tools or quick customer help, but multiple reviewers suspect positive reviews are fabricated or part of the scam. Several victims mention engaging recovery firms or trace services to try to get money back, with mixed results, and strongly advise others to avoid the service.
Patty Pyles
19.09.2024 | 16:44

Scam group of company. I wouldn’t have a cent if not that cluster——binds stepped in for me

Lindsey Tennyson
03.03.2023 | 02:08

Do not go there. They just swallow your funds and refuse to meet withdrawal rtequests. Continually wanting you to put in more funds to improve your return, but no good if they will not meet withdrawal requests. They finally closed my account, so I cannot even attempt to trade. Complete SCAM.

Jami Lisker
26.09.2022 | 19:25

It as not be a easy ride dealing with this platform, they making my life a living hell, with the guidance of fpc income, I was able to stood up with them.

Sylina Matters
25.09.2022 | 08:36

it's all a fraud with them. they promised to be hassle free but that was not the case when the time came to withdraw my investments. if not for heaton 2014 limited, i would have gotten it back safely.

Thea Maxwell
10.07.2022 | 05:22

Absolute scammers. Phillip Moon and his cronies Sylvia and Megan. Wiped out our bank accounts and super. Moon was very convincing, did report it to our bank but they couldnt retrieve the money. Anyone had dealings with this Phillip Moon? Said he was London based. Absolutely heart broken as we are pensioners and now flat broke.

Dani Roy
29.04.2022 | 17:45

PLEASE PLEASE People don't agree on anything with these liars. BIG scammers. They will tell you lie after lie will call you and then once you decide to withdraw any money they are gone and your money are gone too. Trader Steven Woronoff. Lie after lie from him. Do not trust the good reviews here, those are written from them. We lost our money, don't lose yours. STAY AWAY!!!

C Vargas
08.04.2022 | 13:43

My account just got closed and all btc gone TRading Manager. Steven Woronoff

Cathy Young
11.03.2022 | 01:05

I read a lot of these reviews before investing. I'm not sure how this can be the same company. Nothing but a total SCAM. But yes they are very good, every red flag I had, they had an answer for. The moment I refused to put any more money in, I was hung up on and my account drained. If I can save 1 person from losing their money, that would be good. Please please please don't believe a word they say! They are very good at talking you around, but seriously, if they were legit why would they care if you invested $1000 or $10000!

Jasper G. Kelly
18.02.2022 | 15:06

It's far from real!! Be careful when dealing with online investment. I engaged online 'scam trace' got me back on feet. Have learnt in a hard way.

Katherine Wallace
27.01.2022 | 11:19

BTCMarketcap has great tools for investors, but I find they do not have an app that can make things inconvenient at times. It would be great if they had an app that could help with tracking investments and making transactions on the go.

Peter Beuzekom
26.01.2022 | 12:25

26/01/22. BTCMARKETCAP. We agreed to end the relationship. I was only with them for eight weeks. The guy offered to assist with transferring the funds. Like a mug I agreed. Within seconds he cleaned out my bank personal bank account. DO NOT GET INVOLVED WITH THEM!!!!!!!!

Kylie S
26.01.2022 | 12:24

STAY AWAY AT ALL COSTS!!!! This is a SCAM. I was called continuously until I made a commitment, and invested AUD2k, the minute I asked for a withdrawal, I was told a number of times that the finance department would be in touch, which never happened. I have not been able to make a withdrawal. Their excuse was there were to many withdrawals and not enough team to support. I was ignored and not able to make contact. I have given up now. It’s been 4 months of trying. A total disgrace !!! The worst experience ever!!

Tim Weston
12.01.2022 | 13:17

This company along with my trading college are a total scam, I brought the original investment thru mytradingcollege as seen advertise they grow your money very quickly starting with as little as a few hundred dollars... I was told the $479 USD i started with was not a cost but the starting balance to my trading account.. after being contacted by my new account manger and we done a couple of quick trades and made about $50 quickly with no risk... after this is when she told me that there are different balance starting points and each has a different percentage gain per month, so the advertisement of turning a few hundred into Tens of thousands is just a total load a rubbish, and i was skeptical, but after numerous contacts and making small money with Sarah Clarke is what she called herself, she convinced me to invested bigger money to get the bigger returns..... and although it didn't completely add up, i transferred via BTC over 27K usd ,,,, yep I know big stupid mistake, after receiving multple calls and responses from the customer support and very quickly, it makes you drop your defences.... DO NOT GIVE THESE PEOPLE A RED CENT.. I am in the process of chasing my money with investment recovery firms, I don't know what the outcome will be, but I hope i get it back,,,,, but I realise I have probably lost it, and it has hurt my financial situation a great deal...

david horn
10.01.2022 | 07:21

A update on my dealings with btcmarket cap i applied to draw $100 dollars from my account 6 weeks ago and it is still listed as pending . it does not matter how much money you make with this trading platform if you cannot withdraw from your account think very carefully before trusting them

KING
15.12.2021 | 15:27

Made the mistake of inquiring decide to pass. Now being harassed everyday by multiple phone numbers. Blocked 10 easy and keep calling. Zero stars don't even think about this place.

Lilbenjy
05.12.2021 | 16:00

This website is a total scam, they don’t have a number you can call back. you can’t make withdrawals on the website. I should have clued in the the background noises I could hear that weren’t professional. Also how pushy and disrespectful they were to get the deal done. But I was on the phone with them for an 1.5hr lol Ps. I get about 1-2 calls during the week from them, plus a unknown call right after.

Amy Matthews
05.12.2021 | 08:34

The best thing about this platform is that they have great customer service. I had some issues with my account, and it was so nice when they helped me get everything taken care of within minutes! The assets are amazing on here, there's a wide range to choose from too- not just one type like other sites do.

Jack
17.11.2021 | 02:33

Not getting emails or phone calls anymore after transferring over 1500 CAD, Desperately trying to find ways to get my money back now

zera whittington
31.10.2021 | 12:10

"Tony Walker" he claimed after signing me up has been ignoring my emails. I asked if this was a scam he assured me it was not. I have doubts of its legitimacy. It did not take long to sign me up and interestingly for obvious reasons, but when I have questions. My email are ignored.

David Jaritz
28.10.2021 | 10:10

Total scam! I signed up on this page and got 10 phonecalls within 5 min. They left a few voicemassage with some weird not understandable music in the background and nobody said anything. It is only about taking your money. Totally fake.

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