674
Reviews
I am using bitget since 2021 ,few months ago my account suddenly frozen.thy didn't reply of my mail .if bitget is not scam kindly unfreeze my bitget account.
My funds have been stuck for over 6 months. When I asked them what was going on, they blocked my account. This is a scamsite. Please don’t put any money there. I was stupid enough to fall for it.
I used Bitget as an experienced investor and placed multiple spot limit buy orders before a strong market crash on October 10. These orders were clearly visible in the user interface and reduced my available spot balance accordingly. After the crash, all open orders disappeared simultaneously. No trades were executed, I did not manually cancel any orders, and there are no entries in the order history, cancelled orders, or trade history. I contacted support multiple times and described the situation in detail. After several weeks of communication and escalation attempts, Bitget informed me that there were “no system records” for these orders and therefore assumed that they had “not been placed in the system.” The case was then closed without any technical explanation. From a user perspective, this is very unsatisfactory. If orders are visible in the UI and funds are blocked, their later non-existence in system data raises serious questions about system stability, logging, or reconciliation under extreme market conditions. I do not allege intent or manipulation. However, the lack of transparency, the unwillingness to provide a technical clarification, and the ticket being closed without comment have significantly undermined my trust. Under normal conditions, Bitget may function adequately — but in my case, it became clear that when a problem occurs, the user is left on their own. Update: Bitget responded here on Trustpilot by referring to an email I had already received. Unfortunately, that response did not provide any technical clarification, and the issue remains unresolved. Hinweis in Deutsch: Sichtbare Spot-Orders verschwanden während eines Marktcrashs vollständig. Bitget schloss den Fall später mit dem Hinweis, es gebe keine Systemaufzeichnungen – ohne technische Klärung.
I strongly advise against using the P2P platform on Bitget. My current experience highlights significant deficiencies in buyer protection and support efficiency. The Incident: A buyer falsely marked a transaction as "paid" without actually sending any funds. Additionally, the buyer attempted to manipulate the officially listed exchange rate within the chat to my disadvantage. The Support Process: Despite involving support and submitting all requested evidence (bank statements), the resolution has been excessively delayed: Initially, screenshots were requested and provided immediately. After 24 hours, support demanded a video of my bank account showing sensitive details (name, account number). This was also provided. Another 24 hours have since passed without any response from Bitget. Current Status: The buyer has already admitted in the chat that no money was sent and has agreed to cancel the order. However, my assets remain locked for over three days. Support is failing to react despite clear evidence and a direct admission of guilt from the counterparty. Conclusion: Bitget does not provide adequate security in its P2P department. The processing times are unacceptable, and the procedure is unnecessarily complicated even in cases of obvious fraud. I will be avoiding this exchange in the future. Order Number for Support: 1386681431162023937
This app is A SCAM PLEASE BE WARN THEY ARE THE PEOPKE WHO WILL CONTACT YOU ON TELEGRAM ABOUT ABITRAGE AND COPY TRADING , IMMEDIATELY YOU DEPOSITE MONEY IN THIS APP FORGET IT THAT MONEY IS GONE. SCAM SCAM SCAM HIGH ALERT HIGHBALERT .EVERYONE BE WARN OF THIS APP ITS A SCAMMING APP.
Order #1386590089056546817 — My coins were locked for 24 hours by a clearly inexperienced P2P counterparty, and the platform’s process made it worse, not better. I filed an appeal immediately (literally from minute one), yet the appeal handling was painfully slow and felt completely indifferent to the urgency of funds being locked. When I contacted support, the response was even more disappointing: no meaningful ownership, no clear escalation, and no resolution—just circular replies that wasted time while my funds stayed frozen. The worst part is that after all this, customer service issued me a warning, which felt backwards and unjustified given that I was the one following the process and asking for help. This was negligent, obstructive, and unacceptable for a financial platform handling user funds. I will not use this P2P service again unless the appeal/support workflow is fixed to protect users from having their money effectively held hostage by delays and incompetence.
Just organized criminality. Bitget allows p2p. No warning for steem/Hive. Fake aml check, they will ask to transfer the same amounts each time. When the amount will become a huge amount of funds, then bitget will steel it all. Just scammers. When you will email them, they will simply say . ....we dont support steem/ Hive. This company should be forbidden to exict. I am using now Mexc for a while and never got any problems with mexc. So i dont understand why He bitget is still allowed
An unknown number texted me in telegram, I never gave my number to anyone or registered it so still im skeptical how they found out about me tried to drag me into getting an account here in the app like get in the app open an account we will tell you how to generate money from 3 till 100 dollars, guys this is an awful scheme and its a trap to deposit funds inside and they claim it , you can't withdraw them neither to nothing there !
Umar musa adi
Do not use this exchange unless you want to lose your funds!!! I wish someone had warned me. I have to reset my 2FA. They ask you to send video proof of your transfered funds on other exchanges and wallets, you have to show video proof of logging into those wallets! or you can't reset your security options and they will withhold your funds unless you do that . It is an unbelievable and a complete invasion of privacy. I have spent weeks trying to resolve this. Awful suppport team. Just an awful exchange. Avoid at all costs.
I experienced a serious and unresolved issue on Bitget while trading ETHUSDT in cross margin mode I only added 10 USDT at first and the margin slowly reached around 60 USDT then suddenly without adding any funds the margin jumped by itself to around 361 USDT this forced me to reduce my position to avoid liquidation later after switching leverage from 100x to 10x without adding any money the system automatically expanded my margin again to around 900 USDT even though my available wallet balance was around 1100 USDT so how was almost my entire wallet forced into margin without my approval this created extreme liquidation pressure and forced me to close positions under stress and in total I lost around 800 USDT and paid more than 100 USDT in fees I contacted support many times and they kept giving only general explanations about cross margin and mark price without ever providing a clear technical explanation or showing system logs they also could not confirm what caused the first jump from 60 to 361 and only said it is possible this is not transparency and not acceptable risk handling for traders I am sharing this to warn others to be very careful with cross margin and leverage changes on this platform 👇👇👇👇👇👇👇👇👇👇👇👇👇👇 Update after Bitget reply #1 Their answer completely ignored the real issue which is the sudden abnormal jump in margin No clear technical explanation was given This confirms my concern about serious lack of transparency Extreme caution is required when using cross margin on this platform
I am extremely disappointed with how Bitget/OSL Pay is handling my case. It has now been over 20 days since I submitted my complaint, and I have not received any response, update, or acknowledgment. They repeatedly write in public replies that they “responded” or “followed up,” but this is simply not true. I have checked my inbox, my spam folder, and all communication channels, there is no email, no message, absolutely nothing. My issue is very clear and documented: • I made a deposit on October 28th from the same verified bank account I have always used. • OSL Pay placed an internal EDD hold without any external authority request. • The deposit was released only days later, after I submitted additional documents for an account that was already verified multiple times. • Because of this unnecessary delay, my active position on Bitget was liquidated, causing a real financial loss of around 16,700 USDT. I contacted Bitget and OSL Pay multiple times. Instead of helping, they keep pointing to each other, and now both have simply stopped responding. Meanwhile, on Trustpilot, they pretend to be helpful and claim they are “in communication” with me, but this is misleading and factually wrong. The reality is: • 20+ days of silence • No investigation results • No compensation offer • No explanation • No timestamps • No accountability from either Bitget or OSL Pay This experience has been incredibly frustrating. As a fully verified customer who used the same bank account every time, I expected at least proper communication. Instead, I was ignored after suffering a loss that was not caused by market conditions, but by their operational failure. I am now escalating this issue to EU regulators, MAS, consumer protection authorities, and public channels not because I want to, but because Bitget and OSL Pay refuse to take responsibility or even communicate. I hope this review helps other users understand the risks involved when a platform publicly claims to offer support but privately ignores customers for weeks. Unacceptable
To bad can’t rate 0 stars
Bitget is a scam, I deposited money and I tried transferring spot to futures account only to find out that my available funds is $ 0 but my spot account is $11. Don’t use them they just like FTX y’all can have the $11 ha ha
They aren't that bad but they always found way to flag me to stop rewards from being distributed They always answer with the same shit the system raised the flag we can't overrule it we are sorry we know how frustrating it can be For God sake try to manually check if they really did violate something or no A total of 60 usdt rewards were not received Reasons you open bitget using multiple devices my phone and laptop Your ip address change home and campus network plus mobile data Iam really tired I raised endless ticket yet the answer remain the same we can't help you since the system raised the flag 24/11/25 already recontact yet the same shitty answer
After weeks of trying to solve a liquidation issue caused by contradictory margin data on Bitget, I can now confirm that this platform ignores escalation requests, does not follow basic dispute procedures, and refuses to provide any meaningful investigation. I asked repeatedly for my case to be forwarded to a Level 2 agent, a decision maker, or the Compliance Department. None of this was done. Instead, Bitget sent the same copy-paste responses, no matter how detailed the evidence was. What makes this even worse: • I documented a liquidation triggered by a margin display error, where the margin was reduced after a leverage adjustment. • Other customers were compensated, but Bitget imposed an arbitrary one-hour window without any technical justification. • They refused to explain how a “malfunction only exists for exactly 60 minutes in a global system.” Since Bitget continues to ignore the case, I have already filed complaints with the Financial Ombudsman Cyprus and the European Consumer Centre (ECC/EVZ). Both institutions confirmed receipt of my claim. A trading platform that targets EU customers should be prepared to follow EU consumer protection standards — Bitget clearly does not. This review will remain as a warning to European users: ➡️ If something goes wrong on Bitget’s side, you are on your own. ➡️ They do not escalate complaints. ➡️ They avoid addressing technical inconsistencies. ➡️ They refuse compensation even when others were compensated for the same issue. I strongly advise EU users to be cautious. A platform that refuses accountability is a platform you should think twice about trusting with your funds. Follow Reddit / r/CryptoCurrency if there is no response. I am very disappointed that such a large capitalist company has no goodwill towards my individual case.
Yes i registered and verified my account and there is free voucher when you deposit $100 to received it. But after I deposit the voucher was written expired. What the???
Stellungnahme zur Antwort von Bitget: Scheinheilig bis zum geht nicht mehr. Habe beim Support gefragt, Begründung wurde verweigert. Und in der App wurde sogar angezeigt, dass die Bedingungen korrekt erfüllt wurden. Alles fadenscheinige intransparente Aussagen, sonst nichts. Kann jedem nur DRINGEND von Bitget abraten. Ich habe aufgrund eines Reward Versprechens einen Copy Trade bei Bitget erstellt. Als danach nichts kam wendete ich mich an den Support. Hier die Original Antwort : Bitget has the right and will disqualify users that are engaged in wash trading, creating multiple accounts for the rewards, and any other illegal, unethical, or suspicious behaviours and will not disclose the reason for your case. The most common reason for triggering risk will be our system detecting users creating multiple accounts or same device login/IP for the reward. We regret informing you that the decision is final and will not be reviewed again. We will now close the ticket. Rest assured, we will continue to launch attractive airdrop events across all regions based on fairness to all Bitget users. Please ensure that you do not violate any rules and engage in suspicious behaviours to avoid failing the risk assessments again for the next event. Eine willkürliche bodenlose Frechheit und nicht die erste, aber definitiv die letzte mit Bitget. Natürlich mache ich weder "Wash Trades" noch habe ich mehrere Konten oder verschleiere meine IP. Absoluter Bullshit. Willkürlich gesperrte Konten, Verweigerung von Rewards die ehrlich erreicht wurden - jetzt reicht es endgültig. Konto wird sofort geschlossen. [Erinnerung zu Ihrer Supportanfrage] Missing Mystery Box Voucher | #2575082
Unbelievable waste of time! If you are in the UK, then this site will put you through the mill before you can possibly buy crypto. I spent 3 hours going through the authentication process (scanning passport, doing selfies and video of your passport and various docs, then more checks, then a 30 minutes exam / questionnaire which won't let you access the site until you pass it! In total I spent 2 hours on the authentication, 1 hour on the stupid quizzes (obligatory) and 1 hour talking to their support team (who are very slow and very ignorant). Eventually after 2 days of stress, the site finally allowed me to buy crypto, but at a 6% commission rate on simple USDT! that's way more expensive than most other platforms. So ended up switching to a better platform in the end with only 2.5% commission.
I’m very disappointed with the service. It showed me a “$1000 Mystery Box” and said I’d get a $100 futures trading bonus, but the system only gave me $2 totally a scam! Last time, I traded around $100, and they said I’d receive a $200 voucher, but again they gave it only for open positions and only if I already had balance in my futures account. What a terrible, misleading, and scammy exchange! Worst service ever! 🖐️🖐️🖐️
My asset is frozen since 18/10. I sent 20 emails and single soul reply my email. They screw up bigtime. Regards, Fuad
I sent USDC to their deposit wallet on the wrong network and they refuse to send my money back. They even have a form to request a refund to the origin address (bitget. com/asset/rechargeRefundForm). In the form it says "If the deposit network is not listed as an option, please contact customer support.". So, I contacted the support several times but all I got were meaningless and unhelpful answers. They could simply add the currently unsupported network (its an EVM network called World Chain) to the form. But instead they are doing nothing and they are gatekeeping my money.
Bitget ignored my formal claim — auto-add margin failed during market crash On October 10th, 2025, I experienced a serious malfunction in Bitget’s auto-add margin system while using futures trading bots. Despite having the feature correctly enabled and having available funds in my account, the system did not execute the automatic margin addition, which led to the liquidation of three bots (SOL/USDT, XRP/USDT, LINK/USDT, x10) and a total loss of around 1,500 USDT. I opened a support ticket (#2423714) and clearly explained the issue, but after more than 10 days, Bitget only sent me a generic liquidation notice, completely ignoring the core of my complaint — that the auto-margin system may have failed. I have requested a technical review of the system logs and escalation to a supervisor, but no one has responded. This lack of transparency and unwillingness to investigate a potential technical malfunction is extremely concerning. I hope Bitget will take this seriously and provide an official review of my case. Users deserve confidence that automated trading tools like “auto-add margin” actually function as configured, especially during high-volatility events.
In the massive market drop some weeks ago, I wasn´t able to get any cash from my credit card into my account to put in more margin into my position. This happened for technical reason, I simply could not open the window, where I would be able to withdraw money from my credit card. Because I could not manage my positions for that reason, all my positions have been liquidated. Bitget doesn't take any responsibility for that, even though it was clear technical failure. Would not recommend Bitget anymore, the other crypto platform, that I trade with, did not have any issues at all and even compensated me because of the 30 % slippage in futures/spot. Hence I now know, what a good platform looks like. Bitget earned a lot of money with my liquidations but doesn't take responsibility for any technical failure at all.
I lost $3400 of my hard earned money.. withdrawal from prop firm account 😭 trustpilot not letting me write abuse 😡 I'm losing my mind, f***ing scammer
Bitget is a scam site. I was promised $250+ if I started a Bitget account of at least $100+ within 24 hours and made some Bitget trades/transactions. (Bitget also promises to put at least $6k on your account if you put $100k+ on your account). Bitget never intended to pay that $250 promise. In my case, I seem to have been lucky as all banks and Wallets seem to have had Bitget under some kind of blockade during the transfers and therefore denied the transfers or left them hanging, making it possible to recover the funds as compared to other reviewers. Read Bitgets reviews here carefully, it could at least save you a day of irritation and waste of time. Considering Bitget's answer, the answer is a dud, fake, and fraudulent answer. Bitget knows that I have deleted their apps and accounts.
I really not recommend Bitget for a crypto trading, everything is ok until you will have have a problem and need a customer support. I want to deposit money into Bitget. They asked me to connect Bitget with my bank so it will be easier for me. I was using Bitget for a while so I did that and they withdraw amount from my bank, which didn’t show up on my Bitget, after one day I contacted customer support and they told me that they will fix my issue within maximum of 48h. But they didn’t fix that already 3 weeks and every time i I contact customer support I got same answer ,,please be patient we are working on to solve this problem and it will take us max 48h,, and you can’t talk with any human it’s all AI. If I tell the bot on live chat to connect me with human he tells that he will do that but it’s not true it will still be a bot who will pretend that he is human 😅 same with contact them on email. I only got same stupidity answers which is written by AI, Very frustrating experience and totally unprofessional. I don’t think I will ever get my money back from them… luckily the amount was not that big, it was 2000dkk and I will survive with that loss but never expect that Bitget treat customer like that… so think twice before you will use them for a crypto trading…
I’m a fully KYC-verified Canadian user. Bitget permanently disabled my account without giving any clear reason or evidence. I repeatedly asked for details, but they only sent generic replies like “we follow international regulations.” My account is now permanently closed and I can no longer access it. This caused me both financial and emotional harm. Please be careful before trusting this exchange — transparency and accountability seem to be missing.
Bitget Stole 185,000 USD – Refuses Compensation for Manipulated Crash on 10 Oct Review: On 10 October 2025, I lost 185,000 USD in a RAYUSDT futures position due to USDe depegging, empty order books and unnatural price action. The attached chart shows a zero-volume vertical spike and instant recovery — clear evidence of pricing manipulation or system failure. Bitget claims “no issues” and limits compensation to a 1-hour window on 11 OCT — my liquidation was only one minute earlier, because the Crash begann minutes earlier. They refuse to pay, unlike Binance, which compensated users with 400 million USD for the same crash. Bitget operates without a BaFin license in Germany (warning issued 29 Jan 2024). This violates MiCAR and § 32 KWG. I have filed a complaint with BaFin and will sue under § 812 BGB (unjust enrichment). This is not trading — this is theft. Bitget took my money through a manipulated price event and now hides behind excuses. Avoid Bitget. They are unlicensed, unresponsive, and dangerous. I demand full 185,000 USD compensation — or I will escalate publicly and legally until justice is served. #2429517 #BitgetScam #CryptoJustice #BaFin
Scam iSO app have no option to withdraw money to banking account. On the web they replace the 'withdraw fiat' form with the 'deposit fiat' when you trying to get money back