674
Reviews
The most useless support I’ve seen in my life I’ve been in touch with them for two days straight I’ve sent like a million email they reply with the same email every time copy paste which basically says we can do nothing go to the police
Bitget doesn’t protect its users. Their support team keeps making promises but never actually resolves the issue. Every response just goes in circles, repeating the same messages without taking real action. I’ve provided all the necessary proof, yet nothing has been done. It’s very disappointing because users like me trusted Bitget to be reliable, especially during token migrations and technical changes. I hope this review encourages the team to take accountability and provide real solutions instead of empty assurances.
The 2FA thing is ABSOLUTELY RIDICULOUS. completely a waste of time, I just want to withdraw my coins, which I should be able to do straight away without giving them a million different codes for the authenticator app, etc. Terrible experience and also a huge waste of time, it's 100% safe to say I won't be using this once more.
Sort out your hidden fees as your customers truly thinks you scamming them. Money evoprated constantly without any explanations while you trading.
Dear Bitget Compliance Team, My Bitget account (UID: 1847923016) has been restricted since October 7, 2025, due to alleged unusual activity. I have already completed the requested RFI form (RFI20251007000035) on the same day and submitted all required documents accurately. It has now been more than a week, but my account remains frozen and I have not received any update or feedback from the support team. Because of this restriction, I am currently unable to withdraw or use my balance of approximately 40,445 USDT. I kindly request you to review my case urgently or escalate it to the relevant department. Please confirm if any additional information or documents are needed to proceed with the verification process. Thank you for your attention and cooperation. I look forward to your prompt response. Best regards, Ahmet Tolga Tekin UID: 1847923016 RFI ID: RFI20251007000035 Date of restriction: October 7, 2025
I am writing to follow up regarding my open ticket about the abnormal liquidation on LINK/USDT. Similar to many other users who have already reported the same issue publicly, I also experienced a complete loss of access to the Bitget app during the night of October 10th, 2025, exactly at the time of the market crash. I was unable to log in or execute any trades manually to protect my position. As a direct result, my position was liquidated. This situation was clearly beyond my control, and therefore I expect a compensation or refund from Bitget, as this issue was caused by a platform-side outage. I have already submitted a detailed support ticket but have not received any response yet. I kindly ask you to review my case and provide a resolution or update as soon as possible.
Very bad exchange
I was very satisfied with Bitget until now, but the following happened: On October 10, 2025, I experienced a serious failure in Bitget's automatic margin system, affecting several of my futures trading bots. I had correctly enabled the "auto-margin increase" option for my bots (SOL/USDT, XRP/USDT, and LINK/USDT, all with 10x leverage). Despite this setting, the system failed to automatically add margin during the market crash, resulting in liquidations and a total loss of approximately 1,500 USDT. I have already filed a formal complaint and authorized Bitget's technical team to review my account logs and settings, but so far, I have not received a clear explanation or compensation. I request that Bitget take responsibility for this technical failure, review the case thoroughly, and offer a fair solution: reimbursement of losses or restoration of the bots to their original condition. I'm sharing this because I believe transparency and user protection are essential for trust in trading platforms. I hope the Bitget team resolves this issue promptly and restores user confidence. Support ticket: #2423714 WELL, I OPENED THE TICKET A WEEK AGO, AND FIVE DAYS AGO THEY ANSWERED ME THAT THEY WOULD CONTACT ME, BUT I'M STILL WAITING... POOR CUSTOMER SERVICE, ON THE OTHER HAND.
On the night of October 10th, 2025, during a moment of extreme market volatility, the app failed completely just when I needed to close some critical positions. I was told this was due to a server-side issue on the exchange, but regardless of the cause, I couldn’t act in time. As a result, I lost approximately 4,200 USDT. The team is still "investigating," but as usual, I expect to receive a final response saying it’s not refundable. Very disappointing. A platform that aims to be reliable cannot crash during key trading moments. I’ll be happy to remove this review if the exchange acknowledges the issue and offers a refund. I sincerely hope they do the right thing.
I thought I will not have problems with this platform, but I cant deposit money because my phone number is disabled, they dont carem they expecting you to buy crypto buy card for a vey high fee, I am disappointed .update: they made some troubleshot setting on their side, test code verification its working, but real verification doesnt, its mean, they really trying to push you to buy crypto for high fee , just ,my question, if i do not get the verification code ,how do i withraw money in the future, this site is too @ok@ to be everything truth, and I am right, its a scam platform.
Breach of trust, avoid at all costs. Only through the effort of Cl_ix_ot online was i able to get my money back.
My Bitget account has been frozen for more than two months without any valid reason. The company has blocked my 4600 USDT and every time I contact support, they only reply with the same message: “your case is under review.” This was my merchant account where I successfully completed over 2000 orders. Despite my clean record, they froze my account and gave no explanation. I believe this is a scam — they are holding my funds unfairly. I request immediate action to unfreeze my account or return my 4600 USDT. This is my case number 2290537
The recouperation Team Tawny Swift has flagged this platform after confirming they were not a trustworthy platform and they helped recouped some funds
Bitget is a bogus exchange — setting the minimum USDT withdrawal at 9 USDT is ridiculous. Very unfriendly platform for small traders. 👎
⚠️ WARNING: Bitget froze my $150K USDT for over 2 months ⚠️ I deposited 51,000 USDT in July and after trading, had ~150,000 USDT. When I tried to withdraw 99,998.5 USDT on July 24, the withdrawal failed (RFI20250724000026). Support tickets #2337973 and #2340613 only return the same auto-replies: “Under review, more time needed.” 66+ days later, funds are still locked with no reason given. This is unacceptable and highly unprofessional for an exchange claiming to be safe. Regulators in Korea and Hong Kong have already been notified. Do NOT trust Bitget with large amounts until they fix this.