QuantumFX (General Branding) EN

Valetax customer reviews

Updated: August 11, 2026
Valetax
Views2136
Summary
Reviews are highly mixed but skew negative. Multiple users accuse the broker of fraudulent behavior: unauthorized deductions and withdrawals from accounts, confiscation of trading profits and deposits allegedly for “bonus abuse” without evidence, sudden account termination, disappearing copy-trader data, and aggressive marketing promises (e.g., implausible daily returns). Several customers report withdrawal problems — long pending times, splitting payouts between crypto and bank, discrepancies between advertised and actual minimum deposits ($1 advertised vs $8–$10 required), and poor or circular customer support that fails to resolve disputes; some have escalated complaints to regulators. Security and platform reliability concerns recur: failed facial-KYC/selfie verification for some, weak withdrawal verification (no OTP), leverage auto-changes, order deletion or “no connection” during critical moments, and intermittent MT4/MT5 issues leading to lost opportunities. At the same time, a number of users praise fast deposits/withdrawals in certain cases, quick KYC, good execution, fair spreads, responsive individual staff members, and a user-friendly portal—indicating inconsistent service quality. Overall the pattern suggests possible operational and compliance problems with occasional competent service, so caution and thorough due diligence are advised.
Muszaffar Ismail
09.10.2025 | 15:52

Company give good service and good staff

The Dairy Man
09.10.2025 | 15:46

Reliable and trustworthy broker.

Azlan
09.10.2025 | 14:18

I as a trader more then 10years already use many broker. For Valetax i already use their service about more then a year now and getting use n like this company. User friendly client portal, great execution and for most fast withdrawal and deposit with a small deposit when u start trade with valetax. Excellent work valetax and keep it up

Shamier Adzrin Sabri
09.10.2025 | 12:30

Fast execution broker Fair spread Good laverage Good service Friendly and easygoing apps

Yaser Mhran
15.09.2025 | 15:16

I deposited $750 with Valtix (Account number: 621001832) and lost that amount without any issue. Later, I deposited another $100 and successfully made a profit of around $1,000. However, Valtix cancelled all my profits, claiming I violated their terms and conditions, and only refunded my $100 deposit. This is unfair and clearly shows manipulation: when clients lose money, it’s accepted, but when they win, profits are cancelled. This is a scam practice and totally unprofessional for a broker. I have already submitted a complaint to the FSC and will continue to escalate this matter. I strongly advise other traders to stay away from Valtix, as they do not honor profits and treat clients unfairly.

Neta Hanawara
05.09.2025 | 23:48

I’m very disappointed! I placed a pending order on XAUUSD at 3556 1 LOT and the price clearly hit my level. Instead of opening, the order was deleted with the reason “no connection.” Because of this, I lost a huge profit opportunity. This is not my mistake, but a broker/platform failure. How can traders trust a broker that deletes orders like this?

Oon Khiam Peng
05.09.2025 | 15:26

Stupid Valetax platform... NFP time hang cannot trade.... After Friday system hang, all today rebate is very very less... Becareful all trader...

Shah Lan
29.08.2025 | 09:43

Reject my withdrawal when I made 100% profit. If I made -100% loss of course they are happy which is logic with RR either win 100% or loss -100%

TT
30.07.2025 | 14:01

I am pretty sure that they are not neither ECN nor STP broker even though they say that they are NDD. The reason I say this, I made my account almost triple and one morning; boom, all profits were deducted. They even deducted some part of my deposit but they modified later. They did not take my profits when I made 100 or 200, they waited until I make good amount which you see bad faith in this clearly. All of my risk, effort and time were gone for no reason. Trade types were different, all of them with limit execution but they said "abuse" to get almost 2000 USD profit. I have so many things to say but after 5 years in the market, anyone should avoid from this unprofessional broker with bad faith. I am preparing to apply to the regulation but no customer should waste their time and energy for such a thing. Just run away!

My Dao
23.07.2025 | 04:58

Fast deposit and withdrawal which is great!!! Used crypto once and local bank another time. Both landed smoothly. KYC done under a day Helpful support, I asked a couple of questions, and got straight answers Platform: im using MT4 and it runs fine, so far no disconnects, no lag I have already recommended to some of my friends.

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