TradeAI Group customer reviews

Updated: May 8, 2026
TradeAI Group
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Summary
Reviews are mixed but overwhelmingly warn of serious issues. Several users praise TradeAI’s AI-driven market insights, intuitive interface, multi-asset offering (crypto, forex, commodities), fast execution and initially responsive account managers. However, most accounts describe alleged fraudulent behavior: inability to withdraw funds, sudden account disappearance, requests to pay commissions or additional deposits (e.g. an £850/commission demand) before withdrawals will be processed, persistent unresponsiveness to emails and calls, and pressure to invest more as balances rise. Multiple reviewers reported long delays (months), being ignored after deposits, and having to involve regulators, police or Action Fraud; some call the operation organized crime with ties to Cyprus. A few users eventually recovered funds via third parties, but the dominant advice is to avoid the platform until its practices are verified.
JOYCE LAINSON
04.08.2024 | 09:59

PLEASE,PLEASE READ THIS BEFORE GIVING TRADE AI ANY MONEY. At first everything seems rosy; you “invest “ money, they trade it for you and then ask for more, saying things like “I can make you a half millionaire by such and such a time. You keep checking your account and all looks good; profits made and account going upwards etc. BUT….when you attempt to withdraw your money eg you’ve made sufficient profit and decide to close the account, THAT’s WHEN THE “PROBLEMS/EXCUSES/VAGUE MESSAGES”etc for why there’s constant delay in payment actually being made. I do wonder whether those people who have voted positively have not yet asked for repayment of their funds. The same problem seems to arise each time in the cases below, when repayment is requested. I have been waiting almost 5 MONTHS for my money and have now reported the fraud (which it is) to the police. Suddenly all contact with trade ai has stopped plus, both my account and their website have disappeared. How do they sleep at night? What do they tell their children (if they have any) what their father does for a living. Plus, why aren’t the Cypriot Revenue and/or Police investigating them? God knows how successful I’ll be but that won’t put me off trying.

Lauren West
26.07.2024 | 00:49

They will keep lying to you to get more from you , glad i listened to my aid in time.

Lars
28.06.2024 | 12:26

Don't start here!!!! In the beginning you get a contact person and are called weekly but once there is some more money in the account you don't hear from them anymore, also they start trading with your money. Never start this, you will never see your money back!!!!!

David Bill
27.06.2024 | 00:38

Avoid this company at all cost.My experience is just like others involving fraudulent activity----False promises and endless excuses for why i couldn't withdraw.If not for Nattissa securities!!! who came at my worries in retrieving my initial deposit out.And at the end i got what's mine. They will keep pushing me to invest to get my money out.Don't believe anything they say. They sound convincing ,, So stay off..

Mika
13.06.2024 | 06:55

Scam!!! I'm mika Kaminski I'm trying to get my money back from trade ai I sent an email to the account manager -- no answer. I sent an email to their customer services - they completely ignore you. Once they've have your money you'll never see it again. Thieves!!

Peter Mclackland
07.06.2024 | 13:05

Trust Pilot wont let me give a zero star rate otherwise i wood have. They are a SCAM Company they sound profesional once they take your money thats it you see your investment rise then when you try to get your money our they dont let you have it. I have tried on several occasions to contact them but they just egnor my emails and messages. I tried to log into my account today but it says my account does not exsist so i am another customer who has been scammed by them. STAY WELL CLEAR OF THEM> Just has a request from Trustpilot for my contact details as tradeai can contact me. I have done this at their request twice with no response so not hopefull of one this time. I am still waiting for more feedback from action fraud see who comes back first.

Jimmy
21.05.2024 | 21:09

SCAM!!! STAY AWAY!! I stupidly ‘invested’ my life savings (£5000) & when I asked to withdraw they told me I had to pay commission before I received anything… no chance!! I’ve received nothing back. Absolutely disgusting. Don’t know how they sleep at night!! 🤬

Kola Bello
07.05.2024 | 06:47

This is an organized crime. I tried to withdraw part of the money I invested before honoring their request to invest more. All efforts were unsuccessful!

Peter Mclackland
22.04.2024 | 11:07

I have been trying to close my account and withdreaw my funds for a month without success. I had one phonecall asking why i wanted to close it and was told it would be done still waiting for my money. I have sent several emails and messages without reply. They look professional but act like a poorly run company. If its a scam its set up well. We will see if this gets a response as all other methods i have tried have failed. My first attempt was declined the second one is still showing as new. I have tried to log on to my account to see any progress they now say i dont have an account. These people should be prosecuted DONT DEAL WITH THEM THEY ARE SCAM ARTISTS. I have reported them to Action fraud

Lars Voermans
10.04.2024 | 07:13

SCAM!!! They steal your money

customer
09.04.2024 | 14:36

For the past week, I have been trying to withdraw money with no success. I have contacted support several times with no response and the same goes for the fund manager's. This is deeply concerning and now looks like this is a scam. I have contacted the the FCA and every other financial regulator I can research. Of course, this may not help but we have to try. If they are legit, they simply do not care and if scammers, experts in the field. Stay away until we learn more.

GREGORY BISKUP
09.04.2024 | 00:50

Rating should be ZERO. This is organized crime with headquarter in Cyprus. As soon as money is transferred into their bank account ,there is no more contact .No responds to phone calls or emails.DO NOT get involved in this scam or loose your hard earned money.

Husy
06.03.2024 | 13:28

Last mail I sent was at 4 mrt 2024 14:03 Please don't tell me wrong mail, no it was the right mail. "At 9 feb (see down) did this review, tradai answered, contact us. I did sent aan mail but no reactions from tradai. They say they dont know me, my name is Hussein Rasoul, and have aan account, want to stop it and get my money back, why you people making it so dificult??!!!"

EmmanuelOlojo
16.02.2024 | 16:04

They require a commission of 850 to get money made or money put in if account has not grown back. Simply leave the money whatever it is that's made as its not worth sending commission due to real risk of losing that too.

Harsha
22.12.2023 | 05:43

Tradeai offers a one-stop-shop for trading enthusiasts with commodities, forex, and cryptos all under one roof. It's incredibly convenient for users like me who enjoy having everything at their fingertips. No need to juggle between platforms; TradeAI has it all!

anne oreilly
10.12.2023 | 23:04

Scam scam scam scam look for more and more money taking peoples savings, up to the eyes in debt cause investing in nothing never get money back but want to keep clauses which guess what ends in giving more money and more in debt

Damilola Sunday
18.09.2023 | 22:59

TradeAI Group is a game-changer! Their real-time market analysis and intuitive interface make trading a breeze for me. Speedy execution and superb customer support seal the deal. Highly recommend!

mahdi
01.09.2023 | 19:15

Trade Ai transformed my crypto trading game! Its AI-driven insights offer a competitive edge by predicting market shifts. The platform's simplicity and accuracy make it a must for every crypto enthusiast.

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