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TenTrade customer reviews

Updated: September 20, 2026
TenTrade
Views1222
Summary
Reviews are mixed. Many users praise TenTrade for a strong academy and educational content, responsive customer service, fast and reliable payouts, good trade execution and a variety of funded-account options; several traders report years of positive experience and fast payment processing. However, recurring complaints include restrictive trading rules—maximum daily profit caps, lot-size limits and personal daily targets—that many feel hinder higher-risk, high-reward strategies; some customers also call the payout hold period (up to 15 days) burdensome. There are serious allegations from multiple users about account resets, blocked withdrawals, wiped balances and poor handling of disputes—claims the company attributes to third parties but that customers say lack clear explanations or timely responses. Technical issues such as login/server rejections and disputed “latency arbitrage” flags were reported by some. Opinions on spreads are split: several praise tight spreads while others report wide spreads on certain pairs (e.g., crypto). Overall, many traders report positive, professional experiences, but there are important red flags around restrictive rules, occasional technical problems and unresolved fund-dispute cases that prospective users should consider.
segun oyedemi
10.12.2025 | 14:03

Tentrade is simply the best propfirm so far since i started my forex journey back in 2020

Victor Ezenwugo
09.12.2025 | 22:38

Your withdrawal takes forever to show and it’s annoying cus you are very swift in deposit but slow when people place withdrawal especially if he/she needs money urgently . And your customer service are not reliable

Happy black Uchr
09.12.2025 | 14:07

It's all good

Laura
08.12.2025 | 12:16

I am experiencing the impossibility of withdrawing my funds from TenTrade. I have sent repeated formal requests via email to support@.... and compliance@..... to receive clarifications and documentation regarding the suspicious activities on my account, but I have not yet received comprehensive answers. I was asked to fill out and send a consent form with my identity, which I did, but the issue persists. I would like to point out that I have not received detailed reasons for the withdrawal block, and I fear that the APIs for making withdrawals via app are no longer operational. I continue to request transparency and the release of my funds, reserving the right to involve the relevant authorities if the issue is not resolved as soon as possible.

Beauty Chioma
08.12.2025 | 06:45

Am very happy to be among, it's my first time i wish I get what other got. I will be honest to the company

Chidera Ibigwe
07.12.2025 | 09:43

Withdrawals are fast and swift Your charges are low which is important So yeah You deserve a 5 start

customer
06.12.2025 | 21:11

The fast payment and the way they attend to their customers quickly and politely is something else Ten trade is just a good broker I recommend it and thanks to fxmedia28 for referring me to this broker

Mohamed Ahmed
04.12.2025 | 14:28

A few days ago, I wrote a comment on Trustpilot about my experience with the company. The Egypt office contacted me to delete the comments and promised to resolve the issues. After I deleted them, no one contacted me again. I sent multiple tickets, but still no response. I even sent three emails to the person who contacted me, but they still haven't replied. My problems with the broker are related to the slashing, the large spreads, and the trick they use with the spreads that only I notice at the Egypt office, according to them. I know the management will see this comment. Please know that I'm not insulting the company, but rather complaining about the poor treatment and the failure to resolve acknowledged problems. The response was always, "Don't work with us, or we'll close your account." They promised to resolve the issues, but this promise was never fulfilled. When the company contacts me again, they only have my account manager, Hajar Khaled, communicate with me. She's the best person at the Egypt office; she's kind, easy to deal with, helps resolve problems, listens attentively, and informs me about the solutions. I request compensation for the damages caused by these problems. Thank you very much. ❤️

Adefajo Oluwasekayomi John
02.12.2025 | 14:50

When it comes to support team that is responsive or funders account tailore3d for traders sucess, TenTrade is the go to .

Byamugisha Reagan
02.12.2025 | 09:55

Used to trade with Tentrade last year but this year got distracted by cheap firms that denied my payouts. Getting back to Tentrade and in less than 2 weeks I have a withdrawal and bonus account also funded. This is the best firm I'm even emotionally. Thanks Ken for always being quick to respond to any question. I'm back home

Salvo
30.11.2025 | 20:26

In response to TenTrade's evasive response, what hurts me most is not just having lost money, but the way TenTrade is handling this situation. You keep talking about "third parties" and "clarifications already provided," when in reality you've never truly answered my questions. Not once. And this is profoundly unfair. I invested that money with trust. They weren't numbers on a screen: they were sacrifices, work, real savings. I made profits, yet you didn't return either my capital or my profits. You didn't provide an explanation, you showed no humanity, you showed no respect for a customer who believed in you. It's sad to see how a company can so easily turn its back on those who trusted you. Referring everything to a "third party" doesn't erase the reality: my funds were with you, and it is with you that they disappeared. I'm writing this review not just for myself, but for anyone thinking of entrusting their savings to you: I truly hope no one has to experience the same sense of helplessness and disappointment I'm feeling.

olalekan adebayo
29.11.2025 | 14:28

So amazing and reliable

Samuel Oladipo
29.11.2025 | 14:26

Would say they're good just that I personally don't like some limits on funded accounts

U and I Consultancy
29.11.2025 | 14:25

Trusted Forex Broker

Philip Adeyemo
29.11.2025 | 14:25

Fast withdrawal Fast response Account manager quick response

Cholesome
29.11.2025 | 14:24

An amazing experience through and through

Oseni Akeem
29.11.2025 | 14:24

Great & fast withdrawal and customer support

Ghazlaw
29.11.2025 | 14:23

They’re great

Ajibade Atoyebi
29.11.2025 | 14:23

Flexibility

Item debest
29.11.2025 | 14:23

They are doing very well

Kolade Adebayo
29.11.2025 | 14:23

Best customer support

MA
29.11.2025 | 11:52

Very good company, fast deposit fast withdrawal, also they have best spread for the gold , fast support team

customer
28.11.2025 | 21:50

I had a very smooth experience with ten trade . Amazing account managers . The deposit and withdrawal process was very easy . Amazing spreads and the bonus helps alot. Hopefully I'll keep earning and working with them for a very long time

customer
28.11.2025 | 21:09

The withdrawal and payment was unexpectedly prompt.

Adeniyi
28.11.2025 | 03:57

Thank you tentrade You are the best. First withdrawal after 6 years of trading. Customer service kudos Fast withdrawal... Thank you

James
27.11.2025 | 17:12

Quick verification, legit, excellent account managers, multiple platforms for deposit and quick payout

AKANMU OLUWASEYI TIMOTHY
27.11.2025 | 12:11

I was skeptical at first about the firm, but I was wowed by how fast they paid me. If you can stick to their 25% daily profits target you will not have any issues withdrawing. Now I can recommend them toy other trader.

Denis kinyua
27.11.2025 | 09:24

Great customer service experience

Silvikin
26.11.2025 | 12:19

Tentrade rules are superb. I am already falling in love with everything Tentrade offers including customers care and support. Cashing out is the sweetest...

Trader Miner
26.11.2025 | 00:45

Honestly, l'm a futures trader{S&P500 AND NASDAQ } SO I PURCHASED THEIR $3K CHALLENGE DUE TO LACK OF KYC DOCS, I CHOSE THEM ALL BECAUSE THEY HAD THEY ACCEPT THE DOC I HAD UNLIKE OTHER TOP PROPFIRMS. TURNS OUT THESE GUYS ARE SO WICKED THAT THEY MADE ONLY INDICES HAVE THE LOWEST LOTSIZE AS 1 IF U HAVE TRADED INDICES U SHOULD KNOW THAT ES IS THAT MOST SAFEST PAIR WHEN IT COMES TO RISK VALUE ON PIPS ON MT5 CLEARLY THEY HAVE A CONSISTENCY RULE ON A SMALL ACCOUNT (WHY? ) OF WHICH IT'S LIMITING TRADERS ON GOOD TRADES NOT TO TALK OF THE 1 LOTSIZE, THEY ALSO TAKE $2 PER LOT SIZE I MEAN WHO TAKES COMMISSION THESE DAYS FOR DEMO PROP THEY REALLY SPOILT MY RISK TO REWARD NOT TO TALK OF THE $2 COMMISSION THAT KEEPS COMPOUNDING ALL THESE ON A SMALL 3K ACCOUNT. THE BEST IS A LIVE BROKER {EXNESS}, PROPFIRMS ALL BOILS DOWN TO CAPITAL THAT'S WHAT WE SMALL TRADERS NEED AND THESE NEW PROP COMPANIES ARE COMING IN WITH DUMB RULES TO MAKE TRADES BREACH THE ACCOUNT

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