QuantumFX (General Branding) EN

RaiseFX customer reviews

Updated: September 25, 2026
Views3517
Summary
Reviews are mixed: many users praise fast KYC, helpful and polite support agents (Elodie, Léa, Nina, Adrien, Allison, Adriana) and quickly processed withdrawals for some (same day or within 24 hours, 1–4 business days), especially when using cryptocurrency. However, multiple customers report serious problems: withdrawals declined or withheld for days or weeks with unresolved tickets (examples include €400 withheld and a $3,000 withdrawal stuck), closed support tickets, and instances where withdrawal requests were blocked despite verified accounts. A recurring technical complaint is poor order execution—stop loss and take profit orders allegedly close late or early, causing consistent extra slippage (notably on gold) and significant cumulative losses. Several users also warn about bonus and leverage policies: deposit bonuses being removed when the real balance hits zero and unclear/high leverage on metals (reported 100x) that can quickly blow accounts. There are accusations of aggressive affiliate promotions leading to account wipeouts, and at least one report of suspicious requests for bank/CVV details and chargeback confusion. Overall, experiences vary widely; many recommend caution, testing with small deposits, using crypto for withdrawals, and carefully reading bonus/leverage and withdrawal policies.
Kévin Cazal
19.11.2025 | 10:22

Good support team, handle your inquiries without any problem Thanks to Adrien for his support :)

Nika Andaya
18.11.2025 | 13:50

I deposited $300. There has been a lot of scam reviews but I still pushed through. Fortunately, I did received my withdrawal but the available is only on crypto. I deposited through card and withdraw only on crypto.

Raza
18.11.2025 | 13:33

Thank you to Élodie for her help! she was responsive and made my verification easy which was being rejected for two consecutive days!!

John Pepper
18.11.2025 | 11:20

Quick response from Elodie - thanks

SARL AGEDIS
17.11.2025 | 17:11

Thanks for your kindness helping

Jeremi Sebastiá
12.11.2025 | 13:24

Empresa serial, bien servcio de atencion Al client. Allison me ha atendido muy bien. Recomiendo esta empresa

Laurent H
05.11.2025 | 21:10

Very good support service 👍

Farah Asma
31.10.2025 | 23:23

They stopped my trade who did hit my tp on sl by error i write an email to the support who asked for proves I have sent the screenshot and a very détailed explanation to wich they didnt reply After many mails they finnaly reached out but didnt get remboursed the full part

Sonny
22.10.2025 | 14:36

This platform associates with scammers from Telegram. Everything works well until your funds disappear from your account. You can't even withdraw: when you try, it says that there is "no available accounts" to choose from and withdraw from. How can there be no account while I am literally connected to my account?? I would recommend everyone to avoid this platform, as I am not the first person it happened to for sure and they simply can't ignore the activities of the traders they partner with. They profit from the funds that these people attract to their platform via the deal they have together and if they keep working with this type of individuals despite all the scams, they are just complicit.

Umair Hassan
12.09.2025 | 21:31

Thank you so much Alison highly appreciate your support thans again..

Stankok
12.09.2025 | 12:33

Broker au top, l'assistance chat en direct avec jessica a été super rapide, très efficace comme interlocutrice, merci à elle 👌🏻🔥

Josua Emmanuel Arias Cevallos
11.09.2025 | 10:50

Thank you to Alisson for her help!

Logan Sustranck
04.09.2025 | 09:33

Merci à Alisson pour son aide !

Jeremie Sylvestre
02.09.2025 | 17:26

Thank you Alisson for you’r help

good seed
02.09.2025 | 16:51

Merci au support tres reactif et sympathique. Merci Alisson, situation réglée en 5minutes !

Edouard
29.08.2025 | 13:55

Great customer support! Very helpful and patient. Special kudos to Alisson to help me a lot. A very professional person. RaiseFX is trustworthy and professional!!

hugo spoto
13.08.2025 | 01:50

Thank you so much Jessica

Eric Magro
25.07.2025 | 20:18

Call from broker after registration: interesting and reassuring conversation. Reactive and efficient chat support for Mt5 configuration assistance.

Peter Frey
30.06.2025 | 19:55

Quick , efficient and friendly support

Joé
20.06.2025 | 11:40

Good interaction with client support, especially with Melissa.

Sol Hommie
26.02.2025 | 17:00

Hey guys i swear what im gonna write is just to save your money, this broker have the most biggest largest spread you could ever see, imagine he took my stop loss from the past, im taking a short and the price goes straight away to my target, but he took my SL in the past where the price is in my SL level , i hope you understand, wherever you put your SL he will take it either the price goes there or the opposite he will take it no matter what, i have screenshots to see how crazy this broker is. Spread insane, its not what they say and i have screenshots of me opening positions and he opens in a crazy far place. Guys please dont put your money here im begging you

Stevon Simons
28.11.2024 | 19:48

I recommend it to you again and again—the best platform in the world!

Megss
26.11.2024 | 16:58

Very good service

Salah
17.11.2024 | 11:07

Scam! this Shiit is scam!

atif younes
13.11.2024 | 15:21

I requested the withdrawal and 24 hours have passed since the request and it has not been processed, and when you write to the support team they do not answer you, now I just want to withdraw my money and I can't.

AlexG
29.10.2024 | 16:57

BIIIG SCAMMER EVER !!!! HIGH COMMISSION FEES I HAVE MADE A PROFIT OF 150$ and still in drowdown -70$ THIS BROKER IS A BIIIIIIIIIIIIIG SCAAAAAAAM

R Ma
20.10.2024 | 12:33

Support team is great, they stay with me all the process

Arline Lovecraft
09.10.2024 | 21:36

Ok great service

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