Protrade customer reviews

Updated: April 10, 2026
Protrade
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Summary
Reviews are mixed but heavily weighted toward serious complaints. A few users praise Protrade for beginner-friendly account managers, guidance on trades, and help growing assets while traveling. However, many more allege scam-like behavior: blocked or impossible withdrawals, demands for hefty advance withdrawal or inactivity fees, refusal to deduct fees from payouts, and requirements to keep a minimum balance (often £250) to close an account. Numerous customers report unresponsive or disappearing support (including named representatives), delayed or promised refunds that never arrive, sudden account shutdowns, unexpected negative balances, lack of transparency about trades, persistent pressure to deposit more funds, unsolicited texts or calls from purported advisors, and requests for sensitive ID documents as a withdrawal condition. Several reviewers call the site unregistered or fake and warn of phishing/spam tactics; one mentions using a claims firm to recover funds. Overall, while a small number experienced helpful service, the dominant themes are withdrawal problems, poor or absent customer support, aggressive upselling, and allegations of fraudulent practices.
David Burdick
18.08.2023 | 03:00

There a huge scam do not do it

Matt
23.06.2023 | 12:59

Complete scam I made a very large deposit with copy trading and had grown the account nicely. Went to make a withdraw and cannot make one. The site won’t approve the withdraw and zero customer service. Literally nobody is around to help

Shano
19.06.2023 | 09:18

SCAM website....The owner runs the website and they spam you on tiktok trying to get you to invest more money

Océane Clavel
21.02.2023 | 16:27

Protrade is a scam. I just found out that they aren’t even registered. Just stay away if you value your money. If you already made the same mistake like me, M. Rüegg …rueggmanuel(a)pm.me…he definitely will get it all back. Please stay away from this absolute scam of a company. Ridiculous.……

mike colling
28.11.2022 | 20:59

I have same problem as many others I had contact for the first few weeks then nothing at all it’s been about 6/7 weeks now. Been trying to get in contact with the my supposed financial advisor. They guy who set it up and Protradecap directly with no response what so ever. So I want to take it further I didn’t put much money in which was good but still I want it back! If anybody can help it would be much appreciated because I’m close to going to the police with it if this is even a real company then it’s appalling and I wouldn’t recommend anyone to try it

Mrs Cee Cee
16.12.2021 | 09:19

Had a text out of the blue from a person saying they were a senior trade accountant and that my account had accrued £4000 and why have I not activated my account. I was told to contact her. I have never opened an account with them or any other financial trading company. Just a fishing exercise to scam people.

Anthony Watson
14.12.2021 | 15:42

Absolute scammers, put unlimited pressure on you to deposit more. constant phone calls "you need to deposit £000's to make money. After trying to tempt me with a few weeks of trading my £250 they stop when you dont deposit more. Finally logged in today after months to try and retrieve my £250 its gone and apparently my account is -£156 !!!!!! AVOID AT All COSTS

Kirsti Drain
09.12.2021 | 10:06

I got a text out of the blue from a mobile number with a photo of a blonde woman as profile asking me to confirm my name. I asked who is this and the reply was a senior advisor for Protrade212 and that my account had accrued over 4,000 from their trading bots trading my £50 bonus. I have never signed up to this company and was not aware I had a bonus. This website was only established in Sept 2021 so that is also suspect. I was asked by text if I want to carry on trading or close my account and withdraw the money I should go on the website and reset my password .. I don’t even have a username .. and then contact the advisor for information on how to withdraw money. The texts have now disappeared from my phone. There is no way reading what I have read here that I would go to their web site and give them any of my details. I DO NOT BELIEVE THERE IS ANY MONEY TO WITHDRAW.

Fay Karbani Ayob
07.12.2021 | 14:18

I rcvd an e mail from them saying I’ve accrued a fair amount of monies I don’t ever recall registering with them But since there saying I can withdraw They want a pic of a govt letter and passport to close account and withdraw cash Are these guys reliable ?

Marie Hudson
11.10.2021 | 17:59

So disappointed!!! This company is also a scam, it would have been a bad experience for me but i was very lucky to get help from Lit Claim. They helped me tremendously.

Subhash Patel
23.08.2021 | 14:36

This company I don’t trust they emailed on last 10/08/2021 it mentions that your withdrawal is approved but still not received any refund . I sent two emails and no response

Mario Silva
23.08.2021 | 13:46

don't use it, I don't advise it... they are a scam company Mr. Denis Alexandrov, is a liar... do not answer emails, no longer talk on telegram I can not make withdrawals, the account is blocked ... they took my money ... far away from this company the suprt does not answer either Liars

STEVE GOH
18.08.2021 | 13:54

Beware u can't withdraw money. Their system will prevent u from withdrawal even though u have made profits. They ask u to pay the hefty advance withdrawal fee only can withdraw. They insist to pay the advance withdrawal fee but I told them they can always deduct the fee from my withdrawal amount but they refuse to do so. Beware!!!!!!! They shut down my account after reporting here. Beware!!!!!!

Abuharis Salih
19.07.2021 | 10:46

Started as a beginner, Got a manager to assist my trading. The first week got a profit and credited it to my account. Later, things started revealing and no one responds to calls, messages, and no updates on the profits. Don't know whom to contact to return the investment. Complete blackout now. I recommend not to trust.

Ryan
01.07.2021 | 11:41

Been waiting for a refund since May 26! Anytime I speak to Jack Thomson i am told the refund has been issued at there end. These people are thieves. Avoid avoid avoid avoid!!!

Janet Chamberlain
28.06.2021 | 12:54

Used this company and they are terrible. They traded for me and there was no transparency so for all I know they coukd have just said they'd lost my money. Risk management was non existant. You will be totally ignored. You will be unable to close your account as if you have less the £250 they will not let you. You either put money in to take your funds to £250 which is throwing good money after bad or lose the finds you have. If they try charging me fees for not using my account I will refuse to pay as I have numerous emails proving I tried to close.

Paul Duffus
25.06.2021 | 07:15

I wont go into to much detail, all im saying is stay the away from these theives, because thats all they are.

Deborah Moore
13.06.2021 | 16:37

I travel a lot and my job is to go to places and showcase my marketing skills. During my time, I do a bit of trading because I want to grow my assets and secure my future. It is because of Protrade and its team I'm able to invest in the right places, I'm thankful for their elite services.

Carlos Hernandez
13.06.2021 | 07:23

Trading is something very new for me, and I was looking for a good platform to learn. My cousin told me about Protrade and how it is best for beginners. So I opened an account with them and gradually learnt about trading, whenever I used to get stuck, my account manager used to guide me.

Natalia
12.06.2021 | 13:15

The forex market is full of opportunities but I wanted to play with minimum risk. Protrade and its team helped me make wise decisions. They have been a key financial tool to make my money grow.

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