Proton Capital Markets customer reviews

Updated: April 10, 2026
Proton Capital Markets
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Summary
Reviews are mixed. Many users praise Proton for fast execution, helpful and personal customer support, quick deposits and payouts, useful platform and tools, cashback and even a BTC withdrawal bonus; several reviewers call it a reliable, boutique/STP broker good for algorithmic trading and cite overall satisfaction and repeat withdrawals processed quickly. However, there are multiple serious complaints about withdrawals being delayed or not paid, slow or uninformative communication blaming banks or external factors, unresponsiveness, and at least one report of having to sue to recover funds; some reviewers accuse the firm of fraud. Other minor notes mention spreads are not the best though acceptable, and that service quality can feel very personal given the broker’s small size. Overall sentiment is polarized: strong service and execution experiences for some clients, but significant counterclaims about withdrawal reliability and customer communication risk for others.
Dan Anderson
16.03.2023 | 11:07

They cheated on me and it was impossible to withdraw my funds from them, I had to sue them and bring the case up to court, before I got my funds back from them. They should be banned and arrested.

Onocan Mihai
06.02.2023 | 15:06

So far my experience with this broker it is a great one, the trading conditions are very good, I also made a couple of withrdawals, and were processed very fast. Highly recommend!

Berry Krijnen
09.11.2022 | 22:00

Lies scam fraud thats all and the good reviews are write by themselves. , the Police must bring them to court

Thomas
05.10.2022 | 16:01

They never paid my withdrawel even after many tries to contact them. They just don't respond. 1500 euro's I've spent, zero came back. I didn't even get excuses or anything. Just no response

Rene Goris
05.05.2022 | 10:42

I am currently trying to withdraw some of my funds, but they hold up the payment for over a month allready. In their communication they are helpful but do not give any information that is meaningful. they blame banks, the war, other factors for the reasons but have not yet produced my funds. it also takes hours before they react on a chat

Berkay
12.04.2021 | 06:03

So glad I found this broker, easily the best pricing and great options. Part of me wants to keep quiet and not write a rewiew because they might increase prices if everyone finds out how good they are :P

Batuhan Gunaydin
09.04.2021 | 14:42

I had a withdrawal problem and got mad. I was afraid they stole my money but they quickly solved the issue. It was my bank's fault. sorry for yelling on the phone :(((

samet yücel
09.04.2021 | 14:18

Thanks a lot I never usually write reviews but proton capital deserves it. These guys are the best in customer support. Easily fixed my payment issue in minutes. Danke Oliver!

Karl Heinz
09.04.2021 | 10:49

I have some liquidity there🛡 Good job

Lucas
09.04.2021 | 10:17

Easy to use with fast execution. Best for algorithmic trading! Fast deposit and withdrawal. Very usefull plattform and tools

Gordon G.
09.04.2021 | 10:16

Broker with good spreads and quick payouts.

Burcu Güleç
09.04.2021 | 10:15

Proton is a boutique trader for sure. You don't expect much from a broker this size. You only expect great service, personal assistance from operators and nothing more. Proton delivers just that. You know you are not with the best but you know that they will do everything to keep you

Revilo
09.04.2021 | 10:00

Trustfull and good trading partner. I am completely satisfied :) I currently use 4 different brokers and have tried a few in the past. There are actually only 2 that have convinced me. This one is one of them. 5*****

tulgahan tipici
18.09.2020 | 08:50

Not the best spreads but STP broker and their support team is really nice. I even get cashback for some of my orders. They helped me much

Aslan Aydın
18.09.2020 | 08:47

Proton is the best broker with fast execution. And they give BTC withdarawal bonus.

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