Polar BTC customer reviews

Updated: March 25, 2026
Polar BTC
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Summary
Reviews are sharply divided: several users praise Polarbtc for a user-friendly, fast platform, helpful educational resources, a range of trading tools (stop-loss, trade limits) and responsive customer support, while many others accuse the firm of outright fraud. Numerous detailed complaints describe aggressive pressure to deposit more funds, being assigned account managers who later become unresponsive, repeated demands for additional “taxes” and fees, requests for bank access or statements, and transfers to cryptocurrency wallets after which withdrawals are blocked. Several reviewers name alleged staff (e.g., “Anthony/Anthony Morales,” Oliver, Enzo) and recount staged escalation steps that end with the callers disappearing and large sums lost; some report being unable to contact support and seeing positive reviews they believe are fake. A few victims report turning to legal action or third‑party recovery services and claim partial recoveries after paying fees. Overall the common themes are high risk of losing deposited funds, poor or deceptive withdrawal handling, possible fake testimonials, and frequent warnings to avoid the broker despite some users’ positive platform-related comments.
George
26.11.2024 | 17:14

I can't believe I fell for this scam and invested in it.

Dave Ponzer
20.11.2024 | 15:21

Requested withdrawl and a week later still processing and no response from anyone.

Vanessa Curran
02.04.2024 | 16:44

I got well and truly ripped of by poltarbtc to the tune of £6000.00 they are all scammers who work alongside blockchain who then ripp You of even more keep away they are very clever but are 100% scammers

𝙲𝙾𝙸𝙽𝚁𝙴𝙲𝙾𝚅𝙴𝚁𝚈•𝙽𝙴𝚃
06.01.2024 | 10:06

Note the letters on my displayed name tag for immediate action, just like I did too and got the solutions

Perniek
26.11.2023 | 04:29

I was directed by the profile picture name to file a complaint which saves my Money

Lisa Hill
02.11.2023 | 01:43

when I reviewed my account, i was alarmed to find substantial losses despite my persistent efforts to contact support for assistance, there was no response, even though Polarbtc was entrusted with monitoring my account. i haven't made any personal transactions, yet the account showed ongoing losses. the company's unresponsiveness and lack of guidance were disappointing, considering their assurance of the account's security. fortunately, 𝓬𝓻𝔂𝓹𝓽𝓸𝓵𝓼𝓲𝓼 remained true to their commitment and promptly came true for my chargebacks.

Fredrik Håkansson
20.10.2023 | 16:18

After signing up with the company hoping to make some extra money I was scammed when I tried to withdraw, they sent me fake currency when I withdrew it in Ethereum and kept my money. When I tried to contact them about it there was no answer. DON'T DEAL WITH THESE PEOPLE!

Karen Fraser
16.09.2023 | 21:26

I cannot emphasize enough how crucial it is to steer clear of Polarbtc Investment Platform. My experience with them has been nothing short of a financial nightmare, and I want to share my story as a warning to others. I initially came across Polarbtc Investment Platform while searching for a reliable investment opportunity online. Their website appeared professional, and their promises of high returns were enticing. I believed I had found a trustworthy partner for my financial goals. Little did I know, I was about to fall victim to a well-orchestrated scam. After signing up and depositing a substantial sum, I was assigned an "account manager" who promised to guide me through the investment process. At first, everything seemed legitimate, and I even saw some small returns on my investment. However, my trust in Polarbtc Investment Platform quickly turned into despair. My "account manager" began pressuring me to invest more, assuring me of even higher profits. Despite my reservations, I complied, thinking I was making prudent financial decisions. Then came the day when I tried to withdraw some of my funds. To my shock, I encountered endless delays and excuses. My so-called account manager went silent, and my withdrawal requests remained pending indefinitely. Panic set in as I realized that Polarbtc Investment Platform had no intention of letting me access my own money. It didn't take long for me to discover the countless stories of others who had fallen into the same trap. Polarbtc Investment Platform had scammed numerous innocent investors out of their hard-earned money, leaving them devastated and helpless. I felt compelled to share my experience here on Trustpilot to warn potential victims about this fraudulent platform. It's essential to heed the red flags and be cautious when dealing with online investments. My hope is that by sharing my story, I can prevent others from experiencing the financial devastation that I have endured. In conclusion, Polarbtc Investment Platform is a disgraceful scam that preys on unsuspecting individuals seeking financial growth. I strongly advise you to stay far away from this platform and any similar schemes. Trustpilot reviews like this one are essential to expose such scams and protect fellow investors from falling into the same trap. thanks to Fornaxforensics things got fixed

Simone
15.07.2023 | 13:05

I am adamant that this company is a scam and they have used the platform to make many people bankrupt and frustrated, I will advice you visit the company name written above ⬆️ for your refund immediately

AMIR nader
08.07.2023 | 18:58

Be careful you will never get your money back

Victor
06.06.2023 | 14:53

Hi everyone, please avoid this company as much as you can. They are scammers and will only gyp you out of your hard earned cash as they did me. I have lost £1000 to this thieving company and don’t know how to get my money back!! I read somewhere that reclaimsright an anti fraud trading company can help me get it back. I have been in contact with them and am just waiting now to see what happens next..can’t say I have my hopes up though. The few reviews on here that give credit to this company I can say for a fact are part of the whole scam itself. PEOPLE BEWARE!! .. as they say a word is enough for the wise.

AUDUN LE TICHE
19.05.2023 | 13:59

Dont contact them, don't trust him. They promise lot of gain, but you couldn't withdraw you money back,Big SCAM !!!!!

Timothy Martinez
16.05.2023 | 20:38

PolarBtc offers a range of trading instruments and tools to help traders succeed in the market. Their stop-loss feature and trade limits have saved me from losing money on the website. Their team is highly professional, and I appreciate the transparency of their operations.

Weston Pappu
07.05.2023 | 19:38

Polarbtc has been an excellent partner in my trading journey. Their platform is user-friendly and stable, and their educational resources have helped me develop a solid understanding of the market. Their customer support team is also knowledgeable and always available to help with any questions or concerns. I highly recommend them to anyone looking to succeed as a trader.

Lenard Barlow
07.05.2023 | 12:14

Polarbtc is an exceptional broker that truly cares about their customers' success. Their platform is fast and reliable, and their customer support team is knowledgeable and always available. I highly recommend them to anyone looking for a reliable and professional trading platform.

S. Gang
30.04.2023 | 16:22

Pure scam. All positive reviews are fake! They have been blacklisted in US & UK FCA. They now have a LOT of money from me which I stupidly invested trusting their account manager who calls himself Anthony Morales (if that is his real name). They call you up, show a legit brokerage certificate, claim to be that person and then start the long con game to get you to invest. They sound really sincere (Anthony Morales is very smooth and crafty) When you try to get your money out, they put your capital+interest (alleged) in Coinbase but don't allow you to withdraw it. This is the process: 1) They say you have to pay 20% in tax and 6% brokerage fee and you will get your money. 2) You pay the tax but they don't release your money. Claim money is being "reviewed" by AML (Anti Money Laundering) , so you have to pay 8% tax and they will relaese your money. 3) You pay that too and then they pretend to guide you to collect your money (done by the person calling himself Anthony Morales) and then claim that you to pay another 10% in Ethereum to get the money. 4) Then someone claiming to be their "Risk Manager" (Enzo Moretti in this case) calls you and talks big and tells you that Anthony was wrong and that 10% will have to be paid in bitcoin. Promises to stay with ALL night to release your money. As soon as you pay another 10% in bitcoin, he literally hangs up the phone and disappears. The support is equally bad. I called them several times on Friday the 28th of April and sent multitude of emails to them, Anthony Mora (or Morales, his email and name does not match), Oliver Mendoza and Enzo Moretti regarding my funds that they keep holding and demanding that I make instant transfers to bitcoin to release it. This absurdity started morning of Friday the 28th of April when I received the following email and call from Oliver. This is what happened next: 1) At around 10 AM on the 28th of April, Oliver forced me to make a deposit of GBP 157000 at the following wallet address claiming that will release my money in "20 minutes to 2 hrs". This was done using a bitcoin transfer. Oliver disappeared after that and never responded to any emails: BNHP6gb9SGWR8SupnFQ2HFX1YAzhJyKYt 2) At 2 PM, Anthony, my "Account Manager" , called me and told me make a transfer of the same amount (GBP 157000) over Etherium network. I had already exceeded my daily limit at my bank but called them and managed to do the same. Anthony completely disappeared after that and never responded to repeated emails, either by phone or email once the transfer went through. 3) At around 4 PM Enzo Moretti called me, assured me that he was the Risk Management at Polar BTC and he will "stay with me" till my funds were cleared by end of business Friday night. He said Anthony made a mistake and the funds should have been transferred in bitcoin for AML to release it. My daily limit at my bank had already crossed but I somehow scrounged up enough funds to transfer another GBP 16000 to the same wallet address as Oliver's. Then, as soon as the transfer was done, Enzo disappeared from phone. No response via email and phone. Total frauds! ACTION: They are listed on cryptoconductauthority (.)com as a broker and scammed people can file complaints there with evidence. I feel stupid for believing a bunch of online criminals but am also enraged that all my lifesavings of honest work has been taken by a bunch of scam artists. I am under enormous stress currently as the last transfer monitored by Enzo still has not shown up in my Coinbase account. Anthony, Oliver and Enzo appears to have scammed me out of my life's savings in one day. I am sure they are having a good weekend laughing at my naivity in trusting Polar BTC while I have no idea about how to get my money back or if ever will! I cannot contact anyone as they "cannot be contacted by customers" and won't respond once they got their money. Calls to support at 6-45 PM on Friday the 28th of April was answered by someone who identified himself as "Ronnie" and said he will immediately contact "higher ups" in the company. I called after an hour and the same guy with the same name said exactly the same thing. Yahoo Finance had covered Polar BTC's launch of trading platform. I am in touch with one of their journalists and am trying raise awareness against this criminal syndicate. At this point in time I don't even know if the people at Polar BTC calling themselves Anthony, Oliver and Enzo are actually using their real names - I cannot find anyone of them on LinkedIn. Anthony (if that is his real name) also mentioned that he is leaving Polar BTC for Fidelity in New York. I don't know if that is true but if Fidelity hires conmen like him then heaven help US economy! I am in touch with online intelligence and legal team who have promised to recover my funds with a 10% fee of any funds recovered. This crypto scammers need to go to prison.

Andrew Sorensen
27.04.2023 | 09:31

I'm not sure how they verified their reviews, but even the good ones wouldn't feel sorry for this company because two months ago I would have given them a "five star" rating, which "potentially" well deserves. I really thought they were helping my life but I didn't understand, it crossed my mind when they themselves wanted to take my money there, it was very frustrating to talk about it because they SC*MMED me and I couldn't have money for myself and my family. After several months, I was refer red tο.𝚁𝙴𝙲𝙻𝙰𝙸𝙼𝚁i𝙶𝙷𝚃̶&̶ 0̲r̲ց.An experienced debt collector. In 2 weeks they recovered mylosses.

Morton Holliday
25.04.2023 | 21:31

I have found Polarbtc to be an excellent broker. Their platform is easy to use, and their customer service team is always responsive and helpful.

Diane Ingabire
17.04.2023 | 22:24

Please if you are reading this review, don't invest any money in Polabtc or if you have already deposited some amount don't deposit more. I was also misled by positive reviews here, which now I understand might be fake. Everything will look perfect until when you decide to withdraw funds. They pushed me hard to deposit more funds, but I realized it wasn't normal. I decided to withdraw my money first to see what happened, and now almost 4 weeks have passed and nothing happened. Last week, they even tried to access my bank account and when I refused to log in, he asked for my bank statement. And then later they said I have to pay around 8000 euros for taxes, blablablaaaa... I have now started legal action to get my deposit back. I hope this review will save someone's money!!

Harris Brogan
12.04.2023 | 20:00

I'm so glad I chose Polarbtc as my broker. Their customer support team is exceptional, and they're always available to answer my questions or concerns. I also appreciate the variety of trading instruments and advanced trading tools they offer.

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