PhoenixTB customer reviews

Updated: March 20, 2026
PhoenixTB
Views3
Summary
Most reviewers accuse the broker (PhoenixTB / phoenixTB.io) of fraudulent behavior: many say deposits sometimes allow small initial withdrawals but subsequent withdrawal requests are blocked or require payment of additional "fees, taxes, commissions" or extra deposits (often asked in ETH), with changing contract rules. Users report aggressive daily harassment by phone (3–5 calls/day), sharing of personal data with other scammers, fake phone numbers and apps, and pressure to install remote-access software (AnyDesk) or use specific wallets (Atomic Wallet). Several describe persistent unresponsiveness from support, closed or frozen accounts after withdrawal attempts, and losses ranging from hundreds to tens of thousands of euros/dollars; multiple people state they filed police reports and regulatory complaints (FCA and other countries have flagged the firm). A few comments mention good initial support and claims of transparent pricing, and one person says funds were recovered after lengthy legal action, but the overwhelming consensus is to warn others and avoid the platform; reviewers also name alleged representatives (e.g., Zain Mayr, Raymond Reyes, Lucia Angelo, Matthew Richards, Mr. McBride) as untrustworthy.
SAN VEN...llc
18.03.2025 | 11:09

They blocked my withdrawal and closed my account, so I can't fight them or sue. I switching to the firm on my name I've been given a few incentives I want to do business with them more.

Felicity
16.03.2025 | 18:00

I didn’t come here to bluff or lie about anything but I have gotten my money and it was after I won the case with a good lawyer and this case lasted for months because I worked hard for my money!

Theodore Rupert
10.03.2025 | 02:26

I invested €36,000 through this website, only for the entire amount to vanish. After weeks of unanswered emails, I finally escalated the issue to *N athan Reclaim. , who took over the case.

Samer Ayoubi
27.02.2025 | 19:08

Pheonixtb is the biggest thieves ever. I got scammed for 20,000 Euros. They asked me to pay for the taxes before i can withdraw and then some government documents and I fell for all of it because the guy was so convincing. The guy's name is Zain but it doesn't have to be his real name. I think also they gave my number to many other crooks that call me all the time asking to recover the money I lost . i have all the documents too. If there is a way to recover the money please let me know. As they said they are based in United Kingdom.

Iselin Karlsen
20.01.2025 | 16:10

This so-called company are nothing else but scammers. I have invested alot of money with them in good faith last year, and have been dealing to get my money back ever since. They are very pursvasive and manipulative, loking you to invest like this is a really good deal. After a while, they hide themselves in between new rules where i cant make a withdrawal. When i confront them with this, they do not respond to my requests. I have reported them to the police and authorithies. Hope that they will get caught, they deserve it.

Anna
13.12.2024 | 13:57

Scammers like no other. I invested a lot of money, they changed the terms of the contracts overnight. To withdraw my deposit, I must to pay more than I deposited. Supposedly fees and tax. I filed a report to the police in my country and in England. Maybe I'll file a lawsuit for the damage to my health.

Kelvin Henderson
06.12.2024 | 14:27

Use this platform at your own risk, my solut!on work out wheni involved supot. click.

Creepy
20.10.2024 | 19:29

SCAM SCAM SCAM SCAM ! How are they allowed to comment as if they were a legitimate business. You will NOT GET YOUR MONEY BACK. From FCA UK website "This firm may be providing or promoting financial services or products without our permission. You should avoid dealing with this firm and beware of scams.". They have been flagged in multiple countries as being scammers : Uk, Canada, Switzerland

Thomas
10.09.2024 | 23:00

100% scammers. They got a lot of money from me. They took all and later they will have more. They use anydesk and use atomic wallet for transfers of money. But this money is only scam. The police is informed. So stay away from this scammers. Safe your money.

Jan Godborg
07.09.2024 | 11:51

This company is so unresponsive. I had an account for 1 year and made a withdrawal request on 06-June-2024 but haven't received anything from them even now on 07-sep (93 days). I made several requests and reminder mails but they only asked me to be patient! I cannot recommend this business for anyone!

Ali Abdalshafi
06.07.2024 | 13:10

WARNING! REMEMBER THESE NAMES; RAYMOND REYES, ZAIN MAYR, LUCIA ANGELO NOT TO BE TRUSTED AT ALL! PHOENIXTB.IO USE FAKE PHONE #'S, FAKE APP, IF YOU INVEST YOU WILL LOSE YOUR MONEY! TRY TO WITHDRAW YOUR INVESTMENT, THEY COME BACK WITH YOU HAVING TO PAY FEES, COMMISSIONS & TAXES, THEY DO NOT WITHHOLD FROM YOUR INVESTMENT THEY WANT YOU TO PAY ALL OF THE ABOVE MENTIONED FEES & ONCE YOU DO...YOUR DONE & GOODBYE! NOTHING HAPPENS, EMAILS NO LONGER RETURNED EVEN TO THEIR SUPPORT DEPT! ALSO FAKE PHONE NUMBERS THEY PUBLISH LEADS YOU TO SOME UNKNOWN COMPANY THAT TELLS YOU CONGRATULATIONS YOU'VE WON SOMETHING & TO CLAIM YOUR PRIZE THEY WANT YOU TO HIT A NUMBER, IF YOU SELECT DECLINE IT BRINGS YOU RIGHT BACK TO CONGRATULATIONS AGAIN..... SCAM OF THE WORST KIND & THEY HAVE BEEN REPORTED TO THE AUTHORITIES!

GB
03.05.2024 | 22:02

Same as others Beginning was great, once I asked for part of money it started… They asked for fees and taxes upfront paid by new ETH (rules). Then they said I must withdrawn 100%. Paid by new ETH of coarse (rules). Other names are Matthew Richards and Mr McBride Phoenixtb is not registered broker in UK

Matt Bauer
18.04.2024 | 23:24

This company, if that’s what it actually is, is just a license to rob people. I made the HUGE mistake of investing and I have yet to see any proceeds, including my initial investment. I have sent hundreds of dollars to pay “taxes and fees”, and after forwarding those funds, I never heard from them again. Fool me once. They are dead to me and it was a valuable lesson learned. Total scam company. They are an embarrassment and should be ashamed. Ever see the movie The Beekeeper? This is them. A room full of people whose job it is to steal money from you. I would give them a zero or negative rating if I were able.

Mike Dumont
21.03.2024 | 15:25

WARNING! REMEMBER THESE NAMES; RAYMOND REYES, ZAIN MAYR, LUCIA ANGELO NOT TO BE TRUSTED AT ALL! PHOENIXTB.IO USE FAKE PHONE #'S, FAKE APP, IF YOU INVEST YOU WILL LOSE YOUR MONEY! TRY TO WITHDRAW YOUR INVESTMENT, THEY COME BACK WITH YOU HAVING TO PAY FEES, COMMISSIONS & TAXES, THEY DO NOT WITHHOLD FROM YOUR INVESTMENT THEY WANT YOU TO PAY ALL OF THE ABOVE MENTIONED FEES & ONCE YOU DO...YOUR DONE & GOODBYE! NOTHING HAPPENS, EMAILS NO LONGER RETURNED EVEN TO THEIR SUPPORT DEPT! ALSO FAKE PHONE NUMBERS THEY PUBLISH LEADS YOU TO SOME UNKNOWN COMPANY THAT TELLS YOU CONGRATULATIONS YOU'VE WON SOMETHING & TO CLAIM YOUR PRIZE THEY WANT YOU TO HIT A NUMBER, IF YOU SELECT DECLINE IT BRINGS YOU RIGHT BACK TO CONGRATULATIONS AGAIN..... SCAM OF THE WORST KIND & THEY HAVE BEEN REPORTED TO THE AUTHORITIES!

R Stonehouse
20.03.2024 | 16:31

BEEN SCAMMED OUT OF THOUSANDS OF DOLLARS BY PHOENIXTB AND ZAIN MAYR

Tjorven Philtjens
30.01.2024 | 17:29

I was caught after a fake article via Granimator. Bet 250€ and everything went fine at first. We were able to withdraw €100 and then the trouble started. Lost €400 and use a phone every day to invest more or they claim that they can get your money back, but then you have to deposit first or install a remote control app. I'm not that stupid after all. Stay away from here!!! they harass me every day with phone calls stalkers !!!!! SCAMMERS!!!!! SCAMMERS!!!!

saulius
12.01.2024 | 02:11

Cheaters. Never give them a single €, since I tried to make some extra profit with them, every single day I got 3-5 fake calls with different idiot reasons. They shared all my information with scammer “company’s and they don’t want to leave me at all. In a same time just the god know how, they using my private phone number to call and scam people . Now I understand totally why the whole world hate this sector. They are ready to sell their own mothers for a 250€. Hopefully this s.h.i.t. “company’s” workers will go to jail soon.

Lackó Fekete
15.11.2023 | 17:17

Cheaters. Never give them a single €, since I tried to make some extra profit with them(how stupid I’am), every single day I got NOT JOKING 3-5 fake calls with different idiot reasons. They shared all my information with scammer “company’s and they don’t want to leave me at all. In a same time just the god know how, they using my private phone number to call and scam people and they(the people) always call me back like “they had a phone call a minute ago by me”. Now I understand totally why the whole world hate this sector. They are ready to sell their own mothers for a 250€. Hopefully this 💩 “company’s” workers will go to jail soon. I wish you all the bad things that can happen to this kind of people who working for them and call the people in 8 hours just to try to steal their money. Your parents are so proud I think. To be honest I already made clown from their workers, sometimes I’m talking with them for 5-10 minutes and I play with them like I prepares my things to give everything for them they want. After that I just asked them “you are really that stupid man, I had before you 100 calls like that and you really think you are the person 101 and now I will eat this sh.t 💩?”. After that they just disappeared 🫡

Melvin James
03.11.2023 | 14:52

This platform is committed to providing transparent and fair pricing to their clients. I appreciate that they don't manipulate spreads or play games with pricing during volatile market conditions.

Alonzo Edwards
03.11.2023 | 14:46

I received very friendly and fast help. Will not restrain from contacting you next time! Keep it up! PhoenixTB

Page loaded in 221.00 ms