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Monaxa customer reviews

Updated: July 21, 2026
Monaxa
Views2029
Summary
Reviews are highly mixed: many users praise the broker for fast deposits and withdrawals, easy-to-use platform, smooth navigation, quick processing, useful learning tools and generally good service, with several saying withdrawals happen within an hour and recommending the broker. At the same time there are numerous serious complaints alleging scams, repeated withdrawal declines, poor and slow customer support, and staff that refuse to return funds; some customers report being treated rudely and encountering unexplained failed payout requests. A few reports describe major losses and alleged deception by account managers — one group claims losses exceeding $70K after a “rogue trader” incident and then a further 75% loss despite promised stop-loss protection, with managers later unreachable. Several users accuse the company of blaming clients for “internal hedging” to justify denying withdrawals, and some warn others to avoid the broker and use alternatives. One reviewer mentions successful recovery of stolen funds through an external legal alliance. Overall sentiment is polarized: many short positive experiences focused on speed and convenience, contrasted with multiple serious allegations of fraud, withdrawal obstruction and inadequate support.
Karim Nazih
01.10.2025 | 17:25

Good company

Chicos_Picos
29.09.2025 | 17:16

Good broker, honest and fast withdrawals. love you Monaxa

Clifford Jennings
29.09.2025 | 13:19

I wanted to get my investment back therefore I’m hoping the business can speed up the withdrawal procedure and provide better customer service for future customers it’s always turned down. I’m thrilled with Nruxad Home’ the customer service is excellent they take care of you quickly and the withdrawal process is simple.

ARZI AYDIN
19.09.2025 | 17:24

Stuck withdrawals for weeks….𝚛𝚎𝚝𝚛𝚒 𝚎𝚟𝚒𝚜𝚝𝚊.was able to help me successfully

Alice Gerst
17.09.2025 | 17:14

I have been attempting to make a withdrawal from this broker for almost 2 weeks! it was approved there is noone to call you back! awful service

wong
25.08.2025 | 12:18

I opened an account with Monaxa on August 13, 2025 (Trading Account: 923785). On August 14, I deposited USD 500 to trade, and after trading I made a profit of USD 1,487.35. On August 18, I requested my first withdrawal of USD 680, which was successfully processed and received. However, on August 19, when I requested my second withdrawal of USD 1,307.35, I was suddenly notified by email that my withdrawal was blocked. Monaxa then forced me to go through excessive and unreasonable KYC procedures. They asked me to provide endless documents, including video verification and selfies holding my ID. I already submitted my selfie with ID, yet they kept demanding more and more KYC steps, clearly using this as an excuse to delay or prevent my withdrawal. This is completely unacceptable. A legitimate broker should not restrict client withdrawals under such unreasonable conditions. Monaxa is proving itself to be a platform that does not allow proper withdrawals. ⚠️ Warning to others: Monaxa may let you deposit and even process a small first withdrawal to build trust, but when you try to withdraw larger profits, they block your funds with endless KYC excuses. This is highly suspicious and shows that Monaxa is not a trustworthy broker.

Nurul
22.08.2025 | 05:21

Already 2 months haven't received any withdraw...dont trust their bonus offer..just scheme to scam us DONT TRADE WITH MONAXA

salah mohmmed
21.08.2025 | 02:20

The withdrawal process from the bonus account was completed within minutes. Thank you, Monaxa support.

Asanda Kolele
11.08.2025 | 05:02

My withdrawal query was resolved promptly, Monaxa is the best broker.

Suzy
08.08.2025 | 12:15

Withdrawals Are Extremely Slow!!!!! Hello, To anyone considering registering with this broker , please take note. My withdrawal request has been extremely slow. It has been almost 24 hours and I am still waiting with no update at all. Additionally, my experience with customer service was disappointing. In particular, staff Sawssan A provided unhelpful and unprofessional service. !!!! I hope the company can improve both the withdrawal process speed and the quality of customer support for future clients

Consumer
05.08.2025 | 12:58

Scam trading platform. I deposited my money 4months back. I wanted to withdraw the deposit back. It always gets declined. They don’t want to return my money back. No one is assisting at all. Withdrawal keeps getting declined for no reason at all. All I want is my deposit money nothing else. Sorry... your withdrawal request has been declined. Details below: Name: Mr Dumisani S P Mkhwanazi Payment System: PayRetailers+ (ZAR) Account: 505591 Currency: USC Amount: -22000 Balance: 200 Reason: FAILED_PAYOUT_REQUEST

M Asif Sharif
03.07.2025 | 08:05

This idiot company and idiot staff to much bad broker i ever seen totally scamer they eat your money they scam you i just deposited and want to withdrawal funds when i withdraw it after 2 days i received email Withdrawal Declined this company claim withdrawal process same day but please bro don't trust this shit broker Hi Abida, Sorry... your withdrawal request has been declined. Details below: Name: Abida Khalid Payment System: Cryptocurrency : NACE Account: 913731 Currency: USD Amount: -100.55 Balance: 0.02 These people did not give me my money and treated me very badly, even though I told them repeatedly that it was not my fault. These people are saying that I have done internal hedging. I am placing trades on an account in the morning and I made a profit from it. Then I applied withdrawal. It is very late for them. At first I did not know. Withdrawal was very late. So I thought I would create a new account. I created an account in my wife's name and placed trades on it in the evening. You guys should think for yourself that one account is making a profit in the morning and the other account is making a profit in the evening.How this internal hedging happened. You people should be ashamed of yourself for doing such things.

customer
25.06.2025 | 07:54

Dont use this broker, totally scam!! better use another broker like hfm or xm

GUGI GUNTARA
29.04.2025 | 06:45

Bad customer service,canot withdrawal,scamee

Reza
29.04.2025 | 06:44

Broker scam 2025 be carefully,customer service very stupid

apek fx
24.03.2025 | 19:53

Support team and live chat is slow to fix customer issues

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