Lux Trading Firm customer reviews

Updated: April 27, 2026
Lux Trading Firm
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Summary
Lux Trading Firm receives mixed reviews. Many traders praise its professionalism, user-friendly platform, helpful support, and strict but educational risk management rules that promote discipline and consistency. Some appreciate the firm’s mentoring, transparency, and structure, valuing the experience as a learning opportunity and acknowledging smooth withdrawals and responsive customer care. However, numerous others report severe dissatisfaction, calling the company deceptive or even a scam. Common complaints include unclear or restrictive rules—particularly around profit limits, drawdowns, and “risk consistency”—that allegedly make passing challenges or staying funded nearly impossible. Several traders accuse the firm of changing terms mid-way, imposing hidden fees, exhibiting rude and dismissive customer service, and designing the system for traders to fail. Technical issues, restrictive platform shifts, lack of demo accounts, and inflexible policies further fuel frustration. Overall, feedback divides sharply between traders who find Lux Trading a disciplined, professional environment and others who see it as overly rigid, misleading, and unfair.
aria finn
16.01.2026 | 13:53

I’ve been burned by two-phase challenges before because I felt forced to rush trades to meet a 30-day deadline. Switching to Lux was the best move I've made. The 1-stage evaluation is straightforward, and because there's no trading days limit, I actually took my time and waited for the right setups. It’s the first time I’ve passed a challenge without feeling like the clock was my biggest enemy.

Jjingo Allan Gyaviira
05.01.2026 | 06:04

The new Lux trading rules are very good, i have not yet passed my evaluation but im hopeful to pass . the reset fees are somehow affordable and i trust i will make it.. Customer Support is always on timely and i really appreciate . Looking forward to passing my account and proceed to the next step

Jean T
30.12.2025 | 19:13

I won a giveway. The support is very active. I receive new account on very short delay. I begin experience with them. Very good company.

Henrik Rasmussen
09.12.2025 | 19:51

As always, excellent and quick service.

João Flores Neto
05.12.2025 | 19:50

Good morning, I've been trading with Lux Trading Firm for several months, however I haven't yet been approved for the next phase. Even so, I have to say the company is excellent, as it has taught me to trade consistently, observing the risk management of each operation. I opened a new account on December 3rd, and I'm doing really well, thanks to the rules the company sets, as this protects us; after all, a loss isn't a mistake. I always lost with proprietary companies full of rules, such as trailing stops, which makes us lose the account quickly, and that's exactly what these companies want: to sell more accounts. With Lux Trading Firm it's different; they want us to perform well, aiming for a long-term relationship. Thank you for the support I've received.

Johnny
16.11.2025 | 12:48

I just started trading with Lux Trading Firm and they are different from 99.8% of all prop firms out there today. I would say that they are a genuine trading firm that wants you to grow as a trader and be able to manage risk so that they can make money through you. So you trade with their capital and not some simulated demo account like most others. Prop firms that use simulated demo accounts make their money through the fees that you pay for the account and the profits that you make are taken from this pot. So they make money as long as you fail and therefore they have all sorts of rules that will make you fail. An example is "trailing drawdown". Recommend them!

afif fakhruddin
02.10.2025 | 07:09

I joined Lux Trading and passed the first stage of the evaluation, but I broke several rules and my account was fairly reset. Honestly, this made me realize how valuable their strict rules are—they push you to develop discipline and understand what trading truly is. The platform is straightforward, easy to use, and their support team has been great whenever I needed help. Lux Trading is not for people looking for shortcuts or quick profits—it is for traders who are serious about surviving and growing in the long run. In my opinion, this firm is one of the best choices if you want to challenge yourself and become a disciplined trader.

TL
03.08.2025 | 14:38

To me their "risk consistency" rule is not complient with proper trading. It is obvious that a corner stone of risk management is to adapt risk exposure according to market conditions. For example traders will adapt their position size to market volatility (it is insane to trade with the same amount of risk when the vix is at 40 or at 20...) or for a given strategy traders will start with low exposure (this is what two times US investing championship winner Mark Minervini calls "dipping your toes in the water") and increase if successful and decrease when less successful. Their "risk consistency" rule forces the trader to choose an amount of risk at the beginning and stick with it until the end of evaluation, no matter how the market conditions change or your strategy works. You can never adapt your risk to volatility or use progressive exposure. If you dip your toes in the water you'll never going to be able to enter if it's warm and if you dive at first in cold water you risk hydrocution... After spending 6 month getting the 3K required to pass the evaluation stage 1 on a 50K account (with 50K you only have 5K to trade in reality that's why it's long) I got noticed by mail, at my request in order to access the next step, that I broke their "risk consistency" rule and cannot access to the next stage. I realized then that I did not pay enough attention to this rule when I signed their form, probably because I didn't expect such a rule to exist. During the process everything seemed right without any notification that I broke this rule, letting me lose my time in that program. I traded in a swing trading style, with a risk of 200$ to 400$ per trade (0.4 to 0.8%) and used progressive exposure with a maximal total opened risk of 600$ (1.2%). Of course I signed the form after reading it twice, so I'm the one to blame for that. One star is for putting such a rule and for letting me loose my time without any alert for breaking of their "risk consistency" rule. I hope this can prevent traders like me to make the wrong choice of prop firm. PS after luxtradingfirm answer : Hello lux trading firm, You can share the details of my trades with pleasure. Make a video out of it too, it would be great, even if I doubt that you would be fair when I read your answer (I broke many rules etc). And by the way think to explain how a trader can deal with your locking rule under changing market conditions such a substantial increase of market volatility, as they could be forced to risk twice they wanted risk just to follow your risk % consistency rule. There something though that I understand in your answer, you have to preserve your real money. And you should not worry for the one star since it's only rating my experience with you, which is really far from good, as people can read my review and judge by themselves if what I am telling is non sense or not. 2nd PS : An increase of volatility occurs in parallel with and increase of fear and uncertainty, so not only do you have moves of bigger magnitude but also moves become more erratic. Having bigger SL and reduced lot sizes is not enough because volatile markets are not just a bigger form of calm markets. The proper way to adapt is to also reduce exposure i.e. lower risk per trade percentage, which cannot be done with your risk consistency rule. Preventing traders to risk 0.5% in volatile markets when they risk 1% in calm markets is not understandable. But again this is only my review and in the same way I would rate one star a 3* restaurant if they served me fish and chips, because I think most people would feel like me and be disappointed.

Obie
28.05.2025 | 22:52

Guys please be aware for their 1 million dollar account, you can only risk 0.3% of the total 1M and not 6%. This means if your drawdown ever goes above 3k at any point, you've failed. How in the world can anyone ever get to 150k profit target with a max drawdown of 3k. They won't tell you this, they will remain quiet and wait until you reach the target, and then they will say you dint pass! I believe they intentional worded this rule in a very misleading way on their website to lure people in!

Youssef Awani
06.04.2025 | 12:38

When I red other peoples review before Is tarted I thought its just angry people who failed but I just passed 1M funded with the perfect consistent and not leveraging and using the same risk and profit as much tarder can do , and they ill still make an excuse, Regarless of your results, don't waste your money, This feels like a trap from the start

M Ibrahim
03.04.2025 | 19:16

They don't offer a demo account. How on earth could you test your strategy and ensure you're falling within all of the detailed rules if you can't even open a demo account to test out a few trades. Instead they gave me a link to open a demo account on matchtrader, where the symbols and spreads would be different. They expect you to do all of the legwork for them and you still can't even test their own account. On top of everything they have many little exceptions in place designed to disqualify you, so it's basically walking a tight rope at all times - one such example is you can't adjust your stop loss 30 seconds before or after a news event - which is absolutely insane because the spreads get really wide during news events and this is has the same effect as tightening your stop loss, but your not allowed do anything to prevent that or you get disqualified! When I asked their agent why they wouldn't offer a demo account he said it was too expensive. So they can offer $1 million dollar accounts for you to trade but they can't offer you a demo account... These guys and their business model is to profit from your failure, don't spend your money here.

Luke Scicluna
03.04.2025 | 03:27

I started the evaluation with high hopes, but several frustrating issues led me to give a 2-star rating. Initially, I used their demo mode, which was a great way to get familiar with their platform. Satisfied with the experience, I moved on to the paid evaluation. However, within weeks, they announced a switch to the Match-Trader platform, supposedly to improve the trading environment and meet trader demands. The integration of TradingView charts was a welcome feature, and at first, everything seemed fine. After the switch, I expected some teething issues, but certain changes directly impacted my ability to trade effectively. One major issue was the restriction on lot sizes. I primarily trade low-priced crypto, which requires large lot sizes, but they imposed a fixed cap on all assets. Initially, they adjusted the cap on some assets without issue, but when I requested an adjustment for a crypto asset priced at a fraction of a cent, they refused. Their response dismissed the obvious logic behind my request, claiming my proposed lot size was "nonsensical." When I pointed out that this restriction didn't exist when I signed up and that I had paid £500 for an evaluation under different conditions, their response was outright dismissive. One representative even told me to "calm down" and questioned "who I thought I was"—an unprofessional and unacceptable response. To be fair, not all their support staff were this rude; previous lot size adjustments were handled politely by a different representative. However, the refusal to address my concerns meant I had to accept that I could no longer trade certain assets, significantly limiting my strategy. Fast forward to today, and yet another major change has been forced upon traders: the TradingView integration on Match-Trader has been removed without warning. I emailed support, only to be told that Match-Trader no longer offers this feature—even though my demo account with Match-Trader still has it?Whether this is misinformation or an outright excuse, it’s hard to believe they would implement such a change without notifying traders. The platform is now worse than before. Basic features that were previously available are gone, like the ability to drag pending order markers, which now have to be entered manually. This is a massive inconvenience for me as a 1-minute timeframe trader—it adds unnecessary delays to trade execution, making trading conditions harder than they originally were when I signed up. At this point, it feels like they are either deliberately making trading conditions more difficult or their system updates are riddled with issues that support is unwilling to acknowledge. I have yet to receive a proper response to my concerns, and frankly, I’m tempted to abandon this evaluation altogether and go with a more reputable firm like FTMO. The only reason this isn’t a 1-star review is that one customer support member has been helpful in the past. But overall, this experience has been incredibly disappointing. It’s clear Lux Trading does not prioritise its traders or their best interests. Reading their replies to negative reviews, it’s clear that Lux Trading is defensive and dismissive of complaints, often blaming traders in a rude manner, even when errors or unclear communication occur. Rather than acknowledging or compensating for system issues, they hide behind technical disclaimers, insisting that traders are responsible for identifying discrepancies in their dashboards. Their responses show a lack of empathy and flexibility, focusing more on enforcing terms than actually addressing trader concerns constructively. This was exactly the tone I experienced when I made a complaint—completely unprofessional behaviour. Instead of handling the issue properly, they were defensive and dismissive, making it obvious they have a lot to learn about customer service. Reading their replies to negative reviews, it’s clear that Lux Trading is defensive and dismissive of complaints, often blaming traders in a rude manner, even when errors or unclear communication occur. Rather than acknowledging or compensating for system issues, they hide behind technical disclaimers, insisting that traders are responsible for identifying discrepancies in their dashboards. Their responses show a lack of empathy and flexibility, focusing more on enforcing terms than actually addressing trader concerns constructively. This was exactly the tone I experienced when I made a complaint—completely unprofessional behaviour. Instead of handling the issue properly, they were defensive and dismissive, making it obvious they have a lot to learn about customer service. Update : Their response perfectly illustrates my point.

Anonymous
05.03.2025 | 01:49

Thanks to the rules, I believe I'm becoming a much more consistent and disciplined trader. Customer care team is quite nice as well, I haven't had any issues with the response times and issue resolution! Oh, I also just recently got funded so that's exciting too

Elyas Oakenheart
03.03.2025 | 11:17

Lux has been really good for me. Their trading rules help me stay disciplined, and the support team is always there when I have questions

Robert Sullivan
03.03.2025 | 10:54

I like that Lux is honest about how they work. They also help traders stay funded. The support team is helpful, and the Risk Desk makes sure I am doing good. A great company overall.

Herry Herry
03.03.2025 | 03:32

I like their program and system with which they operate. Most notably their transparency, which is quite rare these days. Just make sure you read their rules properly. I spent quite some time with their live chat agents before I joined, I recommend everyone does also as they are not your basic demo prop firm.

Jackson Alvarez
02.03.2025 | 18:55

Great firm. Their program is well rounded in real risk management. I was an amateur before I joined and some of their rules were eye opening for me. For example, before I never though about basing the risk % on RRC. Now it is very obvious that it is the best way to handle risk and makes it spotting scammers who pretend to be good traders much easier.

Jacob Short
02.03.2025 | 13:52

Never had an issue with withdrawals nor my risk manager. Few small hiccups along the way, but nothing that their IT did not resolve quickly and nothing that affected my account negatively. I found their approach to be very professional.

Franco Waller
26.02.2025 | 08:15

The Elite package is structured very well. I am in the evaluation stage and I feel looked after. My mentor Jake put me on a great path and the Risk Desk keeps me from falling off. Very satisfied.

Hadi
15.02.2025 | 11:02

Lux trading is SCAM and these guys are THIEF and they're doing it under some strange rules that you never find in other prop firms so they're able to make you fail deliberately. I bought a $1M account. They have a rule that you have to manage risk size based on 6% of remaining capital. Just think about it. How many trades should you open and win to hit 10% profit target. As a swing trader, it takes years this way. They lied to me that their $200K accounts doesn't have this rule in the first challenge phase so you're free to risk size you want therefore I changed my $1M account to two $200K accounts. Although they imposed high fee for this change. finally after hitting target successfully and winning challenge phase they made another excuse that you have risked too high per trade and not consistent because they calculate risk size based on 6% of remaining capital. I have risked 1-2 % of capital per trade consistently which is a standard in the market but they don't accept it and find another excuse. They called my big profits ,lucky trades and they didn't accept those big profits which was generated in super trends. I'm a swing trader. How on earth that getting super trends and winning big is a breach of rule? It's funny. I'm a trend trader and winning big trends is smart and healthy but they call it breach of rule of exceeding 10% profit. So they didn't accept my successful passing of challenge phase and didn't pay me back 50% of fee. STAY AWAY FROM THESE THIEVES PLEASE I swear to God that this company is SCAM. I made a mistake buying their challenge and lost £1500. You don't do it. And lux trading, be aware that you can't steal from people like this. God will revenge in his way one day.

keerthi das
14.02.2025 | 17:40

They charge $1260 for $10Mn account: As per their rules book, even on live acc (as confirmed by their customer service executive Rastislav): Max Loss per trade not more than 5% of risk capital: 5% on $60k = $3 risk per trade Max Profit per trade not more than 5% of profit target: 5% on $150k = $7.5k Essentially profit factor is 2.5 even on Live acc, which is limiting the potential to ride a big trend especially for swingers, i can understand for eval acc as they want to test u, but limiting profits in live account doesnt make sense. I'm not saying 2.5 RR is bad but we can simply keep trailing SL into profits for riding a trend ... There's no proper explanation from Rastislav on this rule either, instead he said: "it's not for me and u to decide the RR limits, it's used by big banks, if u can't adhere, it's fine we can't accommodate every trader" basically he asked me to get the hell of out here with a generic canned response .... what kind of big bank does it? These big players are mostly swingers & they aim for a higher RR by riding the trend...This max profit limit doesn't make any sense anyway, looks like u r doing some shady business (essentially we are risking 3k for 7.5k which is similar to RR of $200k or similar account sizes with around 1% risk). Hope u r not scamming ppl with the dream of showing $1m or u either have fund issues going on. Hopefully I'm wrong but you r not able to explain this rule neither gained my trust. Finding another prop. bye Edit: Lux, u have replied to me below, hence there's no option to respond & prove, pls write a mail (u have my mail) & I'll share u the screenshots of customer service chat by Rastislav where he confirmed profit cannot be more than 5% of profit target $150k in case of $10M account, the same is mentioned in ur rule book as well. I'm surprised you are twisting ur words below by saying max profit limit is 10%. For everyone reading this, please go through their rules once, U'll see it's mentioned max profit on $10mn acc cannot be more than 5% of profit target Edit 2: see now u have corrected to 5% in ur reply below. And yes $7.5k on $10mn with risking $3k is 2.5RR which is okyish but my question is why is it limited on live account if we can ride bigger trend with more potential profit by trailing SL into profits (absolutely no risk in this).

andrea tringale
17.01.2025 | 09:50

I am a faithful customer of Luxtrading since some weeks. I've already tested different propfirms so I guess to have achieved an idea about such a market. What I may easily confirm is that chat service is always available, they solve promptly all my questions. I didnt finish my challenge yet, so I cant add more info at the moment. Surely I will in the next future.

Diep Tuyet Nhung
09.01.2025 | 15:08

Nice to know your company, I think one day soon I will challenge with Lux Trading Firm, I feel your rules are suitable for professional traders, I always look forward to working long term with LUX Trading Firm. From : Aitech Finance ( Mrs Nhung Diep)

Alexander Best
21.12.2024 | 22:42

Exzellent and professional

Kallol Mukherjee
21.11.2024 | 17:08

Lux Trading Firm is simply My Choice of Trading Firm !!!!!!!! Glad to Join It !!!!!!!!!!!!!!!!!!!!!!

Batman
20.11.2024 | 12:54

Super easy sign up. I when from clicking start now. To trading on my own account within about 25mins. I've only just started but great user friendly platform.

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