Kumo Markets customer reviews

Updated: March 21, 2026
Kumo Markets
Views73
Summary
Customer feedback is mixed: many users praise Kumo Markets for responsive, patient and knowledgeable customer support (several compliments for staff members such as Lizzi and Juozas), fast execution, competitive Forex spreads, useful copy/PAMM options and a variety of tools for learning and trading. Several traders report smooth deposits—including crypto—and good results with copy trading and PAMM for passive income. However, a number of customers describe serious operational problems: website crashes, missing trading pairs, MetaTrader failures, incorrect lot sizes or display issues, and accounts being frozen. Withdrawal complaints are recurrent and polarized: some say withdrawals are fast and reliable, while others report long delays, approved withdrawals never arriving in crypto wallets, rejected deposits, or funds temporarily lost and later recovered only after escalation. A few reviewers accuse the broker of being a scam and threaten public complaints, though other long-term clients affirm overall satisfaction. In summary, strong customer service and attractive trading conditions are frequently noted, but platform stability and withdrawal/process reliability appear inconsistent, creating trust concerns for some users.
Gloria Smith
22.01.2026 | 00:50

False advertising, blanket is not as shown, with boy playing on it. Dinosaurs flat not with playable heads. Scam, beware

Les
11.12.2025 | 10:42

Have been with them for a few years , always had trouble withdrawing . And for a second time my account has frozen and my MetaTrader account has now failed. I have been trying to to contact kumomarkets but the site is down and customer service do not reply .

dragoshem
21.03.2025 | 10:13

I have traded with KumoMarkets for couple of months and it was all good. But 10 days ago I have asked for a withdrawal that took 3 days to get approved which is fine. But the problem is that after the withdrawal was approved, the money never reached my crypto wallet. I asked them what happened and they replied that it takes between 2-5 days for the funds to reach my crypto wallet. Now is the 7th day and the funds didn't reach my crypto wallet. My communication with them was pretty decent all the time, but now it looks like they don't want to pay. I will post here if the funds will finally reach my crypto wallet.

Deep Mind
17.09.2024 | 14:38

Quick deposits and withdrawals, great support

profit.geek
17.09.2024 | 14:32

I've been trading with Kumo Markets for some time now, and I’m really impressed with their platform. The trading conditions are excellent, especially for Forex, with competitive spreads and fast execution. What stands out even more is their support team. Every time I had a question or needed assistance, their staff was incredibly helpful and responded quickly. It's rare to find such reliable and efficient service in the trading space. I highly recommend Kumo Markets for both new and experienced traders!

Rokas Dambrauskas
17.09.2024 | 09:53

Deposit went through without issues, I have used Crypto payment method. Straight away invested into PAMM copy trading, perfect for passive income! Thank you

Edgaras Dubovik
17.09.2024 | 09:33

I've had a positive experience with Kumo Markets. Their customer service is responsive and helpful, and the platform is easy to navigate. I've been using their copy trading feature and have seen good results. I would recommend Kumo Markets to anyone looking for a reliable and user-friendly broker.

Onocan Mihai
25.01.2024 | 09:49

I have been trading with Kumo Markets for several years, and I can say that I am very satisfied with the services offered, the customer support department is very prompt in resolving situations and withdrawals are fast. I recommend with confidence.

Asued Ane
12.01.2024 | 19:47

this is a fraudulent broker.. I traded with capital of 1600$, I traded in xauusd currency and got a profit of 4000$, after I got this profit, suddenly I couldn't enter the kumo markets website.. I have sent an email, but it has 3 days no response, to all traders, please stay away from this broker, I have proof of all my transactions,. I will make this problem viral, if it is not resolved immediately by Kumo Markets

Miguel Lopes Jorge
25.10.2023 | 09:52

I enjoy very much the attention that I received. I am oriented to details and Kumo team made sure every detail I requested was attended or explained me why it couldn't be. Great supporting team, excellent execution and no slippage. I recommend Kumo to all my friends and family as the best broker one can use for trading.

Mark
15.02.2023 | 20:33

They provide really a great customer service with their customer support. In general a very nice broker with a great variety of tools and posibilities to learn and earn money

john k
26.01.2023 | 15:50

They dont have all the pairs to trade, The website crashes many times. They dont answer your emails accordingly, even blanking your questions. Last week the site crashes and even i had few pairs on live trade, it was a hell of a panic for me !!. It takes about 7 days to receive your funds. But overall your money is safe if you are patient enough!!! THIS IS MY HONEST HEART OPINION AND I DONT HAVE NO HATE WITH KUMOMARKET BUT IF THEY ARE GOING TO EXPAND AND SUCCEED THEN MAKE CUSTOMERS HAPPY BY BEING EFFICIENT AND SERIOUS.

omah dollar
02.11.2022 | 13:06

This is scam broker.. me withdrawal not approved.. this is big scam!!!

Greg Jimerson
27.04.2022 | 10:23

I recently attempted to deposit funds in Kumo markets. While I received the confirmation on the block chain, Kumo markets rejected the deposit. I tried to get the funds returned through Coinbase, but there was nothing they could do to help. I then explained the situation to Juozas, and he and his team found the money and deposited it into my account. Since then I've had a couple of issues with my account (incorrect lot sizes and TP not displaying), however, those issues were corrected once I brought it to their attention. I am very appreciative for their assistance. Thank you kindly and keep up the good work. Greg

Ralph Ratterman
06.04.2022 | 09:09

Juozas from KUMO Markets is a real professional. Always there to support his customers!

Gisele Kouam
01.03.2022 | 15:50

Great service.

Jean-Marie Marti
25.02.2022 | 13:55

Again Lizzy proved she is very good as an account manager. Thx for the help Lizzy. JM

Hazel
25.01.2022 | 13:10

Quick, helpful and knowledgeable

Rajan Devogel
29.12.2021 | 09:30

Good support

Kim
23.12.2021 | 17:39

I have some problem with my account, so I use chat with Lizzi, this guy with knowledge and patience and help me step by step to solve all the problem. Make me very comfortable and confidence to do business with Kumo. Good Job !!! and Good Customer Service!!

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