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Reviews
At first, everything seemed professional and straightforward. My concerns only began when I requested a withdrawal. The transaction remained pending, and I was asked to complete additional verification. I provided the requested documents, but after each requirement was completed, another compliance issue seemed to arise. The process became even more difficult when new fees were introduced as conditions for releasing my funds. I paid the amounts requested, expecting the withdrawal to be completed, but the funds remained unavailable and further requirements followed. I contacted customer support several times, but the explanations were unclear and no definite resolution or timeframe was provided. It became frustrating to resolve one issue only to face another immediately afterward. After reaching this point, I sought assistance from 𝕓𝕖𝕒𝕜𝕚𝕩. They later helped me recover my funds, which was a significant relief. This experience has made me more cautious about financial platforms. I would recommend understanding withdrawal procedures, verification requirements, and potential charges thoroughly before committing substantial funds.
Coming across Tetax felt like a miracle for me. After losing money in a bad investment, I was left with debts and a lot of stress, and I honestly didn’t know how I was going to recover. I’m so glad I decided to reach out to Tetax. Their guidance helped me recover part of my lost funds, which has made it possible for me to start paying off my debts and get my finances back on track. I’m truly grateful that I found them when I needed help the most.
Absolutely the worst P2P appeal handling team in the crypto space. I am currently dealing with a nightmare situation as a seller. A buyer completely failed to send any payment and explicitly admitted in the KuCoin order chat that they do not know how to cancel the order. Instead of reading the chat logs, seeing the buyer's clear admission, and releasing my crypto back to me, the KuCoin support team is making completely illogical and unreasonable demands. The payment method I used was a Touch 'n Go eWallet, but the support agents are confusing it with a CIMB bank account. Because of their own misunderstanding, they are now forcing me to record a live screen video of myself contacting CIMB customer service just to "prove" that I do not have a bank account linked to my phone number. Why is a seller being forced to jump through ridiculous hoops to prove a negative when the buyer hasn't provided a single shred of payment proof and has already agreed to cancel? The customer service agents do not apply common sense and ignore the evidence directly in front of them. If you are a P2P merchant or a regular user, stay far away from this app. They will freeze your assets over easily verifiable misunderstandings, fail to hold non-paying buyers accountable, and demand completely irrelevant documents. Incredibly frustrating and unprofessional experience.
They require additional verification, but according to their own blog, the verification system is not working properly. I have zero information on what to do. Support only sends the same generic replies that barely relate to my case. I am not even sure whether I am talking to a person or AI. I have completed everything required on my side, but there is still no information, no support, and no resolution in sight. I am seriously concerned that I may never regain access to my money and am now preparing complaints to financial regulators and law enforcement. #10672092
Money disappear. Seeing the historic is quite hard, dark ui patterns. Even after login I cannot even see my assets because they need my id
I have 120 usd I can't take out they ask for a bank card who is expired in 2025 I got new bank in 2025 they now want a PDF file from old bank it cost me 110 euro in fee frao old bank to send this so I can get my 120 usd out this company don't pay pepole money back it's a scam stay away Here is the email : Dear Valued KuCoin User, We appreciate your effort in contacting KuCoin Customer Support. Thank you for your reply. Please be informed that this is not the card in question, which ends with the number 4746. Additionally, please do not show your CVV code. We understand that you don't have the physical credit card anymore, and we'd appreciate it if you can obtain the official credit card statement for said card in its original PDF format so that we can send it to be reviewed. We are thankful for your understanding. If there are any more issues, please feel free to reach out to us! Best regards, KuCoin Customer Care and Support Team My 12 respond on email THIS CAR IS NO LONGER AVAILABLE IT'S EXPIRED!!!!!! I GOT NEW BANK I 2025
GO AWAY FROM THIS COMPANY AS FAST AS POSSIBLE...I HAVE CHANGED ALL SECURITY ACESS AND NOW THEY NEED MORE ,MORE ....AND ALL FOR F......G 150 KASPA COIN... THIEVES,SCAMMERS I DONT KNOW HOW DO I MARK THEM !!!!!!THEY WANT YOU TO GET TIRED OF ALL THEIR REQUESTS AND LEAVE THEM YOUR MONEY!!!!
Kucoin cooperate with scammers. I have been trying to get them to cancel a P2P order for four days now, despite of having shown them all the evidence, the scammer won't coperate to release funds, or even show up to deny he is blantatly trying to steal my money, I receive now calls from Nigeria from random people saying they are going to do anything, and Kukoin doesn't even show up to help.
Support Team is lying. When you get info about paying a fee, they say that you should get access to your account. After each payment, there will be new demands for payment, and after that payment, you will have access to your account. Not true. New demands are constantly being made. THEY LIE CONSTANTLY. Don't trust KuCoin. Jane
My KuCoin account is fully KYC-verified, with active 2FA, email access, and a consistent login history from the same devices on one IP. To withdraw I needed to reset the trading password. KuCoin requires video verification for this and rejected mine several times, each time citing only a generic "document quality / lighting" with no specific defect identified. I submitted a live video holding my original physical ID, face clearly visible, statement recited exactly — rejected again. Their automated system rejects the request and sends me to support; support sends me back to resubmit. When I finally reached an agent, my case was "escalated to the relevant team" with no timeline. A ticket is open (10633516) but no actual reason has ever been given, and the requirements keep changing at each step. The result: access to my own funds is blocked indefinitely, with vague, shifting demands and no accountability. I am filing complaints with the relevant data protection and financial regulators.
Scummers this app should be closed
Scam. Stole.my money. Fake dormency fee scammers.
Unbelievably poor customer service If you need any help from an actual person forget it The system doesn't let you delete your account (in my case barely used) if you try and use the chat function you have to wait for a code which never arrives Awful
My ticket 10567610 is open since May 08th, today is June 10th, a whole month without any human update. Kucoin sent me a withdraw. My bank refused. The money should go back to my Kucoin balance. But nope. The money never went back. I don't have any idea about where is my money and if they are going to rob it or not. Kucoin support is a complete nightmare. Their live chat is just bots impersonating human beings, it's disgusting. Their email is the same thing, there are just bots replying the same thing everyday, it's the same text, copy and paste. They are just escalating it every day, we already reached the sky escalating it so much. Impressive. The ''relevant team'' never answered anything. Just a whole month waiting, escalating, saying sorry and they can't provide me with a real update. WHAT I WANT: I NEED MY MONEY BACK TO MY KUCOIN BALANCE. JUST THAT. Give my money back and I'm happy. You don't need to refund my bank or send the money to any place. You need to place my money back on Kucoin balance and i will decide what to do with my money. TERRIBLE experience with Kucoin, they outsourced EVERYTHING to bots and AI slop, the satisfaction of their customers is the lowest priority here.
Terrible support. Asking to pay 45 $ fee for a ticket ?? Usually customer support is free. I accidentally send some XRP without TAG but actuality other app was updating and TAG was gone. Never mind. They took money for solving ticket with excuses that is a enormous amount of a work. Probably team of programmers and developers worked to allocate funds day and night :) And then there was a question in ticket: "Where do you want your funds". I wrote to my Kucoin wallet. Despite that they just returned XRP to original destination without TAG knowingly and deliberately destroyed any chance to get my XRP back. After dozen of emails and days of frustration they finally said that only way to "recover" funds is to send it to original destination without TAG. I am not mad for lost funds because it was misfortune due to update and happened first time in more than decade of trading, but I am very angry because they charge me a fee for nothing. They knew funds couldn't be recovered at least not that way but charged fee anyway. Next: their "Mining" campaign is pure fiction for naive people. Plain and simple in any case scenario you cannot earn nothing. Just paying them hashrate fee for a futile investment. Even without hashrate fee at best you would be at zero when paying electricity fee. They advertised it like something good and profitable bust there is no way, no method you can earn a dime. More you invest more you will lose. Third thing their system of "rewarding" giving coupons, learn&earn, future perks, KCS puls drop, Gemslot, GemPool, their airdrop, their promised APR, hold and earn all of that is constructruated in a very cunning way that their users get as less as possible due too different limitation, regulation, short time to use rewards, and pages of rules, acts and different catches. For every reward, for every contest you need to spend so much time reading all their rules that can disqualified you if you are not informed. For example. Bitrue exchange gives you automatically reward when trading on future account. You just get funds to your account. No need to sign up, no need to say hello to twitter and ask five best friends to join you as referrals. And I didn't trade so much there and got few times 50, 40 E. On Kucoin was trading actively with high leverage for days. At the end when saw how much money they earned from my tradings. When leverage is high they took up to 5$ per trade and there was hundreds of trades. And what I got. Deduction fee coupon. Many of them . Coupons for mining. Coupons for buying crypto with card. Like 20, 30, 50 % off. I meant wou? But it was just their enormous fee deduction.(For example: you buy 300$ worth SOL with card, they charge you 10 $ end you can deduct 30 % from 10 $. And for that you need to trade 50k in futures). I didn't get more crypto, didn't get real money didn't get airdrop that is worth mentioning. You need to bust your ass to get airdrop from them. To trade with unliquid no prospect new coins and hold them but you know that price will go down enormously. They become so miserable, misleading and pathetic. I wouldn't recommend Kucoin to nobady. Binance, Bybit, Bitrue,Bitget you will get so much more with so much less fuss. I've been with them since beginning maybe 2018 and they were good despite not following trends, for example they added hedge mode recently last year I think. Binance have it since 2020. But along the way they become greedy, rude, unprofessional, and worst of all not carrying for their customers. They exist because of us and treat us like FB and Google treat their"users". If someone has some positive experiences with Kucoin please write it.
Whatever you do DO NOT transact on this platform. If anything goes wrong you will get trapped on it and this will negatively impact your legal standing in your own country as you will not be able to extricate your financial affairs or data relating to them.
Scammiest, dodgiest website I have ever encountered. Just trying to delete my account is taking days, they are threatening dormant account fees, but making it impossible to delete the account
Such a scam exchange. they don't help you with hacked asset recovery. scammers scam and then deposit fund on this exchange to cash out. if you reach them out they will never freze, or help with recovery. Also frozed my account bcz i logged in from different device.
kukoin sent me rewards then said i have claim it on a whole different website and then later scammed me out 1000$
This Company is Thieves They Stole My Money
I used to trade on another major platform, but due to restrictions, I decided to switch to KuCoin. Overall, it's been a smooth ride. What I liked right away is how quickly any limit order is executed. Even on low-liquidity pairs, there's no wild slippage, and the price moves clearly. It's clear there's plenty of liquidity on the exchange. I once had a question about the first deposit bonus, so I had to contact customer service. They didn't respond right away, and I waited 40 minutes in chat for an operator to become available. They eventually helped and explained everything, but the wait slightly spoiled the overall experience. Aside from the slow support during peak hours, the exchange is very decent, especially the variety of coins available for spot trading. I'll continue to use it.
can't Lie, respect !!! * B𞥐ffe nPur𞥑ş* Played a Big role in Helping me recover my $275k back through smart moves
KuCoin has frozen my institutional account without providing any processing timeline, inventing non-existent regulations and claiming that they are acting based on requests from law enforcement allegedly related to me as a client — while refusing to specify which authorities are involved, provide any case reference number, or indicate what legal obligation they are acting under. I strongly advise against keeping any funds on KuCoin. I am currently preparing a criminal complaint with the public prosecutor regarding a potential offense. There is no meaningful communication with KuCoin — exchanging emails feels like talking to a bot. They have withheld 28,000 USDT and provide no indication of when, or if, the funds will be released.
I realized something was seriously wrong the moment my funds were no longer accessible. Thankfully, 𝕔𝕣𝕪𝕡𝕥𝕠𝕥𝕣𝕒𝕔𝕜𝕚𝕟𝕘𝕖𝕩𝕡𝕖𝕣𝕥𝕤 stepped in and helped recover £76,200, which came as a major relief.
Avoid trusting this company. I got decieved by them and they took my money! Thanks to “𝐒𝐚 𝐟𝒆 𝐫𝒆 𝒄𝒍 𝒂𝐢 𝐦“ who helped me got back my money completely
Trading Platform Like Kucoin all is Really Risky Not good experience Lost funds in Trading
I'm very thankful for the help I received from Zent ri Coups in getting my money back.
2 weeks and still no resolution, Don’t trust KUCOIN BOTS!! Pay close attention to PROFITS, whole system is FIXED!!
My money was stuck with them, and I found it hard to get my withdrawals from them. Please, avoid using them because they won't pay you.
I love everything about KuCoin Alpha trading Review: I have been using KuCoin for a while now, but the recent launch of the "KuCoin Alpha" hub has completely changed the game for me. It’s easily one of the best features they’ve introduced. Being able to access early-stage Web3 projects and on-chain assets directly within the exchange interface is so convenient. It saves me the hassle of moving funds between external wallets and bridges, which can be a nightmare with gas fees and security risks. The transparency and the data insights they provide for these Alpha projects are top-notch. It makes "gem hunting" feel much safer and more professional. The interface is smooth, and the execution is instant, which is exactly what you need when trading high-potential, early-stage tokens. KuCoin really is the "People's Exchange" because they keep bringing innovation that actually helps the retail trader stay ahead of the curve. Highly recommended for anyone looking for that extra edge in the market! Suggestion: One thing I would love to see added to the Alpha zone is a more advanced system for high-slippage tokens. Since many early projects have lower liquidity or specific tax structures, having an automated "Auto-Slippage" or a more prominent warning/adjustment system would help prevent failed transactions and ensure a smoother experience for everyone.