KuCoin customer reviews

Updated: November 15, 2025
KuCoin
120
Summary
Most reviews express strong dissatisfaction with KuCoin, focusing on issues such as frozen or inaccessible accounts, withheld or lost funds, and unresponsive or inadequate customer support. Many users report being required to provide extensive personal documentation, face unexpected verification procedures, or encounter unexplained account suspensions. Several complain about unfair trading practices, including manipulation of leveraged or future trades, delays in order execution, and misleading profit calculations. P2P users specifically mention fraudulent transactions and KuCoin’s failure to resolve disputes or protect users from scams. Fees for withdrawals and transactions are described as excessively high. A few reviews praise external services that helped recover lost funds, contrasting them with KuCoin’s poor assistance. Overall, the general sentiment is one of distrust, frustration, and warnings to avoid the platform due to unreliable operations and lack of transparency.
Faith James
27.10.2025 | 11:05

The case sat idle under “under review” with no point person assigned. 𝓚𝓮𝓰𝓲𝓮𝔁𝓸𝓻𝓰 stepped in, aggregated all fragmented tickets, looped in the right team, and obtained release authorization shortly after. 𝓚𝓮𝓰𝓲𝓮𝔁𝓸𝓻𝓰 maintained clear, timely communication until the transfer was fully executed.

James
24.10.2025 | 09:28

THANK YOU SO MUCH I GOT IT BACK

Arjun Bhusal
23.10.2025 | 01:08

I had a very bad experience using KuCoin’s P2P platform. A buyer sent money to my bank account, and immediately after that, my account was frozen. Unfortunately, I had already released the USDT before realizing that the buyer had used scam or illegal funds. I contacted KuCoin support right away and asked them to freeze the related order amount and investigate the buyer’s KuCoin and bank accounts. At first, they froze the buyer’s KuCoin account, but later they unfroze it without resolving the issue. Through my own investigation, I discovered that the scammer had used a money mule — registering a KuCoin account with their own email but using someone else’s ID card to verify the account. The mule then sent the payment from their bank account. Despite all the evidence and documents I provided, KuCoin still allowed the withdrawal of funds from their platform without verifying facial recognition or checking login IP addresses. When I asked KuCoin to reverse the transaction or return my USDT, their response was simply that the withdrawal had already been permitted. This clearly shows a serious lack of security, compliance, and responsibility in their system. In my opinion, KuCoin’s P2P platform is unsafe and poorly monitored, making it easy for scammers to exploit innocent users. I strongly believe authorities should investigate their operations. I am willing to provide all documentation and evidence I have to the media or relevant authorities.

Waiba Reshma
21.10.2025 | 06:08

I have lost 300 euro by fraud call however they dedicated the cost without any formalities and neither I'm this app user nor customer hence I'm telling you by this review "karma will never let you go off" this means how much you took from others instead of this you must pay more than triple or octuple and you know what karma says "what goes round what comes around"

Chris Watamaniuk
19.10.2025 | 06:27

When trading futures on kucoin you go to close your trade sometimes it won't close for like a minute, then when you try start a trade it doesn't do the proper trade!! And then various other stuff but in short just go to mexc or any other lol

Robert Bolton
18.10.2025 | 15:13

This is a very high manipulative firm. I have been unable to withdraw ever since I invested with them. I contacted their support and no response. It's glaring to me that they don't pay. I choose PAIVA, and I have been paid with ease.

I don't like to share my name
15.10.2025 | 21:43

after long time of using Kucoin, it was good, but later they suspended my account without any email notice, i discovered it by a chance when i try to withdraw (but deposit still working), and they asked me to fill 'EDD Form' which has 12 requests / questions, including photo IDs (two different IDs), source of funds, source of wealth (yes source of wealth too), Family Members, and many other personal questions. this is even worst than old classic banks, i tried to provide all documents i have and waiting to release my account with +$50,000 funds inside. i strongly suggest to use Dex or other platforms who are not asking for that much detailed info. they even take very large fees on withdraw (0.0069 LTC for example of litecoin withdraw, while transaction and other exchanges takes less than 0.001 LTC).

Ricky
14.10.2025 | 17:53

They claim to not require any sort of ID or address verification but I had to do all of that to withdraw my funds. They then forced me to deposit money into my account to verify my bank account with very high fees and when I tried to deposit money into my account they only gave me the IBAN and not the account name. When I asked for this simple piece of information from customer service not only did they make me wait 2-5 mins between every response but their English skills were so bad they did not understand my issue and I did not understand half of their responses so I gave up in the end and had to move all my crypto to a different service and withdraw it there. While they flaunt their small service fees as soon as you try to move money out of your account they charge astronomic fees. Now they will not even let me close my account. In conclusion all I got out of their service was a huge headache and an opportunity to waste both my time and money. Would not recommend.

Virgil
12.10.2025 | 16:25

Futures : fees maker -0.008% = on me paye ! Copy trading sans effort.

Ogiemudia Odion
11.10.2025 | 09:08

KuCoin is very biased with their leverage spot trading especially in the recent pullback of Near3S leverage. I bought Near3S /USDT at about 0.00007 when Near/USDT was about 3.01, Near/USDT has pulled back to 2.44 (-19%), Near3S/USDT is currently (as of October 10th-11th, 2025) at about 0.00005999 (+1.6%). KuCoin should be investigated by Crypto regulators for manipulation of trade to deny their users of appropriate and due earnings.

Leonardo Guia González
11.10.2025 | 03:26

I used to believe kucoin was a good platform. But in the moment where i most needed it just let me down. I were holding xrp3s and sol3s for almost a month. When the time came to sell and i had good proffit it just got frozen and did not allow me to get out… hours after the price was already came back to break even it worked perfectly. Sad to say i just wanted to take my money out… dissapointed.

alberto
10.10.2025 | 18:39

The support from ​𝙏𝙧𝙪𝙚-𝙨𝙞𝙜𝙝𝙩-𝙡𝙚𝙜𝙖𝙡 was outstanding! As anticipated, they were extremely helpful in resolving my £40,700 frozen fund issue.

Marlon F. Diaz Glez
06.10.2025 | 23:24

My KuCoin P2P order (ID: 68d9fd8733a26a0001e7c90f) was released even though I never received the payment. I provided a full bank video and statement as proof, but KuCoin ignored my evidence and marked the buyer’s fake receipt as valid. I hope they review my case and fix this serious issue.

Jonnie Jensen
28.09.2025 | 11:23

Utterly terrible. Locked out of my account. No way to get back in. Awful customer service going round in circles asking me to do basic things like "have you clicked the Submit button?" Avoid

Serpo
26.09.2025 | 21:56

I joined the Arabic community and the admins there have friends w some and they obey them and the admin banned me cuz I was just joking w my friend and some member didn't like it was normal joke and the admin is @LARAMLE @mnr150 I hope y'all fix Ur f***king community

M K
25.09.2025 | 22:19

KUCOIN is a SCAM!!! Don’t trust the math! I had 3.50 cents in XPL. I paid for it at 9:30am and now it’s 1.10$ and all they gave me was 2$, and tried telling me that +1000% means I get 2$!!!!!! When I paid it said +1400% and it went up to +2400% and all I got was 2$ extra

isobel mccoll
24.09.2025 | 02:31

I had a great experience with raveclaim.co The process was smooth, they helped me recouped £68,000 without any problems."

Walter Bagwell
22.09.2025 | 15:39

Steer away from this platform. They are full of fake promises. So manipulative and dubious. I have been stuck with my funds for months and never get paid. It was a very sad experience for me. Anyway, I found peace with PAIVA, my finances has really changed positively with them.

Joselin Carter
21.09.2025 | 13:54

If anyone here haven't heard of "leading force ventures" then you should try it today it's the best place to earn.

Акниет Даршалов
19.09.2025 | 18:56

I successfully passed KuCoin’s 33-minute video verification after they themselves requested it, replacing their first demand for deposit history. This means they confirmed my identity and acknowledged I am the real owner. However, despite this, KuCoin still refuses to return my funds. This is a violation of their own rules, unfair treatment, and shows serious disrespect to customers. KuCoin is intentionally delaying and hiding behind excuses. I warn other users: your funds are not safe here.

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