ITB customer reviews

Customer experiences are highly mixed. Many users praise the trading platform for fast execution, stable connections, no slippage, low spreads (particularly on gold and Nasdaq), useful account types, and well-run trading contests that credit real bonus funds and can be withdrawn after meeting conditions. Several clients report smooth deposits and quick withdrawals (some within 24 hours), and a few say prizes from contests were credited and usable without issues. However, a large number of reviews allege serious problems with withdrawals—especially related to no-deposit bonuses—claiming profits or bonuses were removed, withdrawals rejected or stuck on “Payment Due,” and accounts sometimes disappearing. Frequent complaints concern poor or unresponsive customer support, closed tickets without resolution, vague generic replies, lack of transparency about bonus terms and withdrawal conditions (e.g., lot requirements), and long, unclear processing times. Some users report contradictory trading conditions such as requotes, higher spreads, slippage, low liquidity, and blocked trading behaviors, while others explicitly call the broker a scam. A few reviewers note they eventually received payments after delays and appreciate the outcome despite communication issues, and a minority report long-term positive relationships and reliable service. Overall, impressions vary widely by case: the platform and contests receive praise, but recurring and serious withdrawal and support problems raise major trust concerns for many users.